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Back Parts Counter Representative Jobs (NOW HIRING)

AKRS Equipment

Ag Parts Counter Representative*

Aurora, NE · On-site

$18.25 - $23/hr

Ag Parts Counter Representative* ID: 4021 Aurora Department: Parts Location: Aurora, NE Description AKRS Perks: * Industry Leading Wages * Outstanding Bonus Potential * Great Company Culture

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Back Parts Counter Representative information

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How much do back parts counter representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for back parts counter representative in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by Back Parts Counter Representatives, and how can they be effectively managed?

Back Parts Counter Representatives often encounter challenges such as managing high volumes of customer requests, accurately identifying and sourcing the correct automotive parts, and balancing priorities during peak times. Effective communication with both customers and technicians is crucial to prevent errors and ensure timely service. Staying organized, utilizing inventory management systems, and keeping up-to-date with product knowledge can help representatives work efficiently and provide excellent service.

What are the key skills and qualifications needed to thrive as a Back Parts Counter Representative, and why are they important?

To thrive as a Back Parts Counter Representative, you need a solid understanding of automotive parts, inventory management, and customer service, usually supported by relevant experience or vocational training. Familiarity with parts catalog software, dealership management systems, and point-of-sale tools is typically required. Strong communication, attention to detail, and problem-solving abilities help you efficiently support technicians and maintain accurate inventory. These skills ensure timely and accurate parts delivery, contributing to smooth repair operations and high customer satisfaction.

What does a Back Parts Counter Representative do?

A Back Parts Counter Representative works in automotive dealerships or repair shops and is responsible for managing and distributing vehicle parts to service technicians. They ensure that the correct parts are available and ready for repairs, maintain inventory records, and help order new stock as needed. Their role is crucial in keeping the service department efficient and ensuring timely repairs for customers' vehicles.

What is the difference between Back Parts Counter Representative vs Parts Sales Associate?

AspectBack Parts Counter RepresentativeParts Sales Associate
CredentialsHigh school diploma, automotive knowledgeHigh school diploma, customer service skills
Work EnvironmentAuto parts store, dealership parts departmentAuto parts store, retail environment
Employer & IndustryAuto repair shops, dealerships, parts suppliersAuto parts retailers, dealerships
Search & Comparison IntentCustomer service, parts knowledge, inventory managementSales, customer interaction, product knowledge

The Back Parts Counter Representative primarily focuses on assisting customers with parts selection, managing inventory, and providing technical support in auto parts stores or dealerships. In contrast, the Parts Sales Associate emphasizes sales, customer service, and product promotion. Both roles require automotive knowledge and work in similar environments, but their core responsibilities differ in technical support versus sales focus.

More about Back Parts Counter Representative jobs
What job categories do people searching Back Parts Counter Representative jobs look for? The top searched job categories for Back Parts Counter Representative jobs are:
Back Parts Counter Representative jobs near you
Infographic showing various Back Parts Counter Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,073 per year, or $20.2 per hour.
Back Parts Counter Representative

Back Parts Counter Representative

Penske Automotive Group

Annapolis, MD • On-site

$18 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Penske Automotive Group rating

7.2

Company rating: 7.2 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

170th of 340 rated logistics

Job description

Land Rover Annapolis, a Penske Automotive Group dealership, is looking for an experienced Back Parts Counter Representative to join our team and help deliver extraordinary customer experiences.
JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Back Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. You will act as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts and accessories.
WHAT WE HAVE TO OFFER
  • Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
  • Proudly named to Glassdoor's Best Places to Work.
  • Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
  • Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
  • Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR
  • Genuine interest in providing an exceptional customer experience.
  • Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE
  • Commitment: Ensure our Service Technicians have required parts readily available when needed.
  • Excellence: Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and Technician satisfaction while ensuring profitability.
  • Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Competencies
  • Excellent customer service skills
  • Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know
  • Ability to ensure the use of proper safety equipment
  • Computer proficiency
  • Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to process data and organize it for management analysis
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to calculate figures and amounts such as discounts, interest, commissions
  • Ability to understand and follow work rules and procedures
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and practices
  • Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time.
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position requires the ability to hear and talk
This position requires the ability to perform repetitive motion
Position Type/Expected Hours of Work
Works evenings, weekends, and holidays as required.
Required Education and Experience
High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.
Preferred Education and Experience
Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
* ASE Certification preferred but not required
* i-Car Certification preferred but not required
* Specific manufacturer's certification preferred but not required
* Valid Driver's License

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About Penske Automotive

Sourced by ZipRecruiter

About Us Penske Automotive Group (PAG) is an industry leading transportation services company operating more than 350 automotive retail and service locations across the globe. With over $20 billion in annual revenue we are a proud member of Fortune's 150 largest companies. While we sell and service the best brands in our World-class facilities, our strength and continued growth is fueled by more than 24,000 employees and the values they share. The collective dedication to hard work, integrity and customer service -- our human capital -- has positioned us as the World's premier automotive retailer.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Bloomfield Hills, MI, US

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