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Back Office Jobs in Silver Spring, MD (NOW HIRING)

Indra USA Inc

Back Office Program Manager

Fairfax, VA · On-site

Indra Group USA is seeking a senior, client-facing leader to help establish and grow Indra's commercial Tolling Back Office System (BOS) footprint in the United States. This role will serve as the ...

Indra USA Inc

Back Office Program Manager

Fairfax, VA · On-site

Indra Group USA is seeking a senior, client-facing leader to help establish and grow Indra's commercial Tolling Back Office System (BOS) footprint in the United States. This role will serve as the ...

Dare to Care Too, LLC

Office Coordinator

Upper Marlboro, MD · On-site

$17.75 - $23.75/hr

Clinical Support (Back Office): * Transition to clinical duties to assist with patient flow, rooming patients of all ages (6+). * Perform clinical procedures: Phlebotomy , EKGs , and capturing ...

R.R. Donnelley

Office Service Associate

Mclean, VA · On-site

$19.50 - $22.50/hr

The Office Service Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail ...

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Back Office information

See Silver Spring, MD salary details

$13

$21

$27

How much do back office jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for back office in Silver Spring, MD is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Back Office vs Customer Service Representative?

AspectBack OfficeCustomer Service Representative
Primary ResponsibilitiesProcessing transactions, data entry, administrative supportAssisting customers, answering inquiries, resolving issues
Work EnvironmentOffice setting, often behind the scenesFrontline, direct interaction with clients
Required SkillsAttention to detail, administrative skills, basic technical knowledgeCommunication skills, problem-solving, customer focus
Common CertificationsNone typically required, but relevant certifications can helpCustomer service certifications (e.g., CCSP) beneficial

Back Office roles focus on administrative and support tasks behind the scenes, while Customer Service Representatives interact directly with clients to address their needs. Both roles are essential in the industry but serve different functions within an organization.

How does the back office team typically collaborate with front office departments to ensure smooth business operations?

Back Office professionals work closely with front office teams, such as sales and client services, by handling essential administrative, data management, and compliance tasks that support customer-facing activities. Regular communication is key—Back Office staff often coordinate through meetings, shared systems, and workflow tools to resolve issues, process transactions, and ensure accurate record-keeping. This collaboration helps maintain operational efficiency, minimize errors, and ensure that clients receive timely and reliable service. Being proactive and detail-oriented are important traits for excelling in this supportive, behind-the-scenes role.

What is a back office?

Back office jobs focus on the support of a company's administration. Back office workers often perform data entry, monitor information about the location, record noteworthy events, and otherwise work to support the internal operations of the business. In this field, you may also participate in overseeing regulatory compliance, managing settlements, and monitoring front-office operations. Some back office employees monitor employee performance, help with employee development, and provide recommendations for when to recruit new employees. In effect, back office jobs focus on the day-to-day administrative operations of a company, particularly as it relates to processing paperwork and handling other tasks. Despite the name, many back office positions work outside of the company's headquarters, so it's common to find work from home positions for these roles.

What are the key skills and qualifications needed to thrive as a back office professional, and why are they important?

To thrive as a Back Office professional, you need strong organizational skills, attention to detail, and proficiency in administrative processes, often supported by a relevant degree or experience in office management. Familiarity with office software such as Microsoft Office Suite, databases, and enterprise resource planning (ERP) systems is typically required. Effective communication, time management, and problem-solving abilities help professionals excel in supporting front-office operations and collaborating with teams. These skills ensure smooth business operations, accurate record-keeping, and efficient support for organizational goals.

What is a back office?

Back office jobs refer to roles that support the essential operations of a business but do not directly interact with customers or generate revenue. These positions typically include functions such as administration, accounting, human resources, IT support, and data management. Employees in the back office ensure that the company's processes run smoothly, maintain records, and provide crucial support to the front office staff. While they might not be customer-facing, back office roles are vital for the overall success and efficiency of an organization.
More about Back Office jobs
What are the most commonly searched types of Back Office jobs in Silver Spring, MD? The most popular types of Back Office jobs in Silver Spring, MD are:
What are popular job titles related to Back Office jobs in Silver Spring, MD? For Back Office jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Back Office jobs in Silver Spring, MD look for? The top searched job categories for Back Office jobs in Silver Spring, MD are:
Back Office jobs near you
Infographic showing various Back Office job openings in Silver Spring, MD as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $43,661 per year, or $21 per hour.

Back Office Program Manager

Indra USA Inc

Fairfax, VA • On-site

Full-time

Re-posted 4 hours ago

Job description

Indra Group USA is seeking a senior, client-facing leader to help establish and grow Indra’s commercial Tolling Back Office System (BOS) footprint in the United States. This role will serve as the bridge between business development and platform/solution leadership, shaping a compelling U.S. market narrative for Indra’s proven global BOS product, translating U.S. tolling agency needs into a differentiated solution, and supporting sales engagement strategy across targeted procurements.
Job Duties

  • Provide technical direction for BOS offering
  • Support the development and delivery of a tailored sales narrative for Indra's BOS platform in the U.S. market
  • Lead product demonstrations and roadshows
  • Facilitate BOS proposal responses (RFP/RFI/RFQ), including proposal BOS SME content writing, and third-party vendor scope definition and coordination.
  • Partner closely with internal product, engineering and delivery teams to align messaging with the BOS platform's capabilities and U.S. market expectations
  • Work with the product management in Spain to build a polished BOS demonstration environment and effective simulated demonstration data sets

Requirements

  • 7+ years of experience in Project Management
  • Bachelor's degree or Higher
  • Experience in related industry preferred (Tolling)