ZipRecruiter

Log In

1

Back Office Customer Service Representative Jobs

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Do you thrive in a fast-paced office atmosphere? Are you a customer service rockstar? Do you enjoy ... A DAY IN THE LIFE OF A CSR / Customer Service RepYour primary goal is to ensure ultimate scheduling ...

schwarzpartners

Customer Service Representative

Elkhorn, WI · On-site

$16.50 - $22.50/hr

As a Customer Service Account Representative , you will be responsible for taking and processing ... Proficient skills in Microsoft Office. * Customer Service Software skills. * Proficient Data Entry ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsBack Office Customer Service Representative Jobs

Back Office Customer Service Representative information

See salary details

$9

$18

$26

How much do back office customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for back office customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a back office customer service representative?

Back Office Customer Service Representatives are professionals who handle customer support tasks that do not require direct interaction with customers, such as processing orders, managing records, resolving issues, and supporting front-line agents. They work behind the scenes to ensure that customer inquiries and problems are addressed efficiently, often communicating with other departments to find solutions. Their role is essential for maintaining smooth operations and high customer satisfaction, even though they may not engage with customers directly.

What are the key skills and qualifications needed to thrive as a back office customer service representative?

To thrive as a Back Office Customer Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Microsoft Office Suite is typically required. Excellent written communication, problem-solving abilities, and time management skills help you excel in supporting customer needs behind the scenes. These skills are crucial for ensuring accurate record-keeping, efficient issue resolution, and smooth internal operations.

How does a back office customer service representative typically collaborate with front-line support teams?

Back Office Customer Service Representatives often work closely with front-line support teams by handling complex issues that require in-depth investigation or administrative processing. While front-line staff address immediate customer inquiries, back office representatives manage tasks such as resolving escalated cases, processing documentation, and updating account information. Regular communication and collaboration ensure that customer concerns are addressed efficiently, and seamless hand-offs between teams help maintain a high level of service quality. This collaborative approach enables both teams to leverage their strengths for optimal customer satisfaction.

What is the difference between Back Office Customer Service Representative vs Customer Support Specialist?

AspectBack Office Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires high school diploma or equivalent; certifications in customer service are a plusSimilar credentials; certifications in customer service or product knowledge often preferred
Work EnvironmentPrimarily office-based, handling backend customer inquiries, data entry, and order processingCan be office or remote; focuses on assisting customers with product or service issues
Employer & Industry UsageCommon in banking, insurance, and retail sectors for backend supportUsed across tech, retail, and service industries for direct customer interaction

Back Office Customer Service Representatives mainly handle backend tasks like data management and order processing, often in a more administrative setting. Customer Support Specialists focus on direct customer interactions, troubleshooting, and resolving issues. Both roles require strong communication skills and customer service experience, but their daily tasks and work environments differ.

More about Back Office Customer Service Representative jobs

What cities are hiring for Back Office Customer Service Representative jobs?

Cities with the most Back Office Customer Service Representative job openings:

What states have the most Back Office Customer Service Representative jobs?

States with the most job openings for Back Office Customer Service Representative jobs include:

What job categories do people searching Back Office Customer Service Representative jobs look for?

The top searched job categories for Back Office Customer Service Representative jobs are:

Back Office Customer Service Representative jobs near you
Infographic showing various Back Office Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative I- Customer Support- CSR

Miller International Inc.

Denver, CO

$19.50 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Why Join Miller International?

Home to premier Western apparel brands Cinch and Cruel, Miller International has been a leader in Western fashion since 1918. We offer a fun, casual, and laid-back office atmosphere where hard work is celebrated, and team members feel like family!

Top Perks & Benefits:

  • Comprehensive Health, Dental, and Vision Coverage
  • Retirement Savings Plan with Generous Company Match
  • Educational Support (Tuition Reimbursement & Student Debt Assistance)
  • Generous Paid Time Off (PTO) & Employee Discounts on Apparel
  • Wellness Programs & Supportive Work Culture

Position Overview: We are seeking an enthusiastic, detail-oriented Customer Service Representative I to join our North Denver corporate office. In this role, you will act as the primary liaison between our customers and internal Account Managers, ensuring accurate order delivery, quick problem resolution, and 5-star service.

This is not a remote position; it is located at our North Denver, Colorado, corporate office.

Salary Range: $19.50 - $21.00 Per Hour

What You'll Do:

  • Order Management: Process purchase orders, verify pricing/terms, and coordinate with the warehouse to ensure prompt delivery.
  • Account Support: Assist low-volume Account Managers using our internal sales and order management systems.
  • Customer Communication: Answer inbound calls and emails regarding order status, shipping, and product inquiries.
  • Issue Resolution: Professionally resolve customer complaints via phone or email with empathy and speed.
  • Team Collaboration: Meet department efficiency metrics and maintain positive cross-departmental relationships.

Requirements

What We're Looking For:

  • Experience: Minimum 6+ months of office, administrative, or call center experience (1-2 years preferred).
  • Location: Must reside in the Greater Denver / Commerce City area and be able to work 100% on-site.
  • Tech Skills: Proficient in Microsoft Office. Experience with ERP/OMS software (Shopify, BlueCherry, or Avaya) is a huge plus!
  • Soft Skills: Outstanding communication, problem-solving, attention to detail, and a positive, team-first attitude.

Benefits

Ready to build your career with an iconic Western brand?

Apply today with your resume!

Application Deadline 9/30/2026

Apply