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Back Office Customer Service Representative Jobs in Colorado

Paramount Fabrics, Inc

Be Seen First

Customer Service/Office Assistant

Arvada, CO · On-site

$20 - $23/hr

Paramount Fabrics Inc is looking for a skilled and professional Office/Customer Service Representative to join our team. You will be the first point of contact for our valued customers (by phone and ...

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All JobsBack Office Customer Service Representative JobsBack Office Customer Service Representative Jobs in Colorado

Back Office Customer Service Representative information

See Colorado salary details

$8

$16

$23

How much do back office customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for back office customer service representative in Colorado is $16.45, according to ZipRecruiter salary data. Most workers in this role earn between $13.58 and $18.55 per hour, depending on experience, location, and employer.

What is a back office customer service representative?

Back Office Customer Service Representatives are professionals who handle customer support tasks that do not require direct interaction with customers, such as processing orders, managing records, resolving issues, and supporting front-line agents. They work behind the scenes to ensure that customer inquiries and problems are addressed efficiently, often communicating with other departments to find solutions. Their role is essential for maintaining smooth operations and high customer satisfaction, even though they may not engage with customers directly.

What are the key skills and qualifications needed to thrive as a back office customer service representative?

To thrive as a Back Office Customer Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Microsoft Office Suite is typically required. Excellent written communication, problem-solving abilities, and time management skills help you excel in supporting customer needs behind the scenes. These skills are crucial for ensuring accurate record-keeping, efficient issue resolution, and smooth internal operations.

How does a back office customer service representative typically collaborate with front-line support teams?

Back Office Customer Service Representatives often work closely with front-line support teams by handling complex issues that require in-depth investigation or administrative processing. While front-line staff address immediate customer inquiries, back office representatives manage tasks such as resolving escalated cases, processing documentation, and updating account information. Regular communication and collaboration ensure that customer concerns are addressed efficiently, and seamless hand-offs between teams help maintain a high level of service quality. This collaborative approach enables both teams to leverage their strengths for optimal customer satisfaction.

What is the difference between Back Office Customer Service Representative vs Customer Support Specialist?

AspectBack Office Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires high school diploma or equivalent; certifications in customer service are a plusSimilar credentials; certifications in customer service or product knowledge often preferred
Work EnvironmentPrimarily office-based, handling backend customer inquiries, data entry, and order processingCan be office or remote; focuses on assisting customers with product or service issues
Employer & Industry UsageCommon in banking, insurance, and retail sectors for backend supportUsed across tech, retail, and service industries for direct customer interaction

Back Office Customer Service Representatives mainly handle backend tasks like data management and order processing, often in a more administrative setting. Customer Support Specialists focus on direct customer interactions, troubleshooting, and resolving issues. Both roles require strong communication skills and customer service experience, but their daily tasks and work environments differ.

What are popular job titles related to Back Office Customer Service Representative jobs in Colorado?

For Back Office Customer Service Representative jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Back Office Customer Service Representative jobs in Colorado look for?

The top searched job categories for Back Office Customer Service Representative jobs in Colorado are:

What cities in Colorado are hiring for Back Office Customer Service Representative jobs?

Cities in Colorado with the most Back Office Customer Service Representative job openings:

Back Office Customer Service Representative jobs near you
Infographic showing various Back Office Customer Service Representative job openings in Colorado as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,215 per year, or $16.4 per hour.

Customer Service Representative

Customer Service Representative at Charlie

Denver, CO

$16.50 - $22.50/hr

Full-time

Re-posted 17 days ago

Job description

Customer Service Responsibilities include: Creating detailed business plans to facilitate the attainment of goals and quotas Managing the entire sales cycle from finding a client to securing a deal Unearthing new sales opportunities through networking and turn them into long term partnerships Job brief We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You'll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will have talent in sales and experience in customer service.

We expect you to be a reliable professional able to achieve balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them in long-term profitable relationships based on trust and mutual satisfaction. Responsibilities Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnerships Present products to prospective clients Provide professional after-sales support to enhance the customers' dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation Negotiate agreements and keep records of sales and data equirements Proven experience as an Account Executive, or in other sales/customer service role Knowledge of market research, sales and negotiating principles Outstanding knowledge of MS Office; knowledge of CRM software (eg.

Salesforce) is a plus Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills A business acumen Enthusiastic and passionate BSc or BA in business administration, sales or marketing

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