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Back Office Customer Service Representative Jobs

Vita Bella, LLC

Customer Service Representative

$36K - $52K/yr

... Customer Service Representative to support our patient monitoring team. This role is essential in ... If you're organized, communicative, and comfortable juggling patient coordination with back-office ...

Veritas HHS Inc

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

... Services of Tennessee office located in Knoxville, TN. About the Company Veritas-HHS provides ... It's one of the many ways we give back to those that do socially useful work, prosper, and have fun.

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How much do back office customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for back office customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a back office customer service representative?

Back Office Customer Service Representatives are professionals who handle customer support tasks that do not require direct interaction with customers, such as processing orders, managing records, resolving issues, and supporting front-line agents. They work behind the scenes to ensure that customer inquiries and problems are addressed efficiently, often communicating with other departments to find solutions. Their role is essential for maintaining smooth operations and high customer satisfaction, even though they may not engage with customers directly.

What are the key skills and qualifications needed to thrive as a back office customer service representative?

To thrive as a Back Office Customer Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Microsoft Office Suite is typically required. Excellent written communication, problem-solving abilities, and time management skills help you excel in supporting customer needs behind the scenes. These skills are crucial for ensuring accurate record-keeping, efficient issue resolution, and smooth internal operations.

How does a back office customer service representative typically collaborate with front-line support teams?

Back Office Customer Service Representatives often work closely with front-line support teams by handling complex issues that require in-depth investigation or administrative processing. While front-line staff address immediate customer inquiries, back office representatives manage tasks such as resolving escalated cases, processing documentation, and updating account information. Regular communication and collaboration ensure that customer concerns are addressed efficiently, and seamless hand-offs between teams help maintain a high level of service quality. This collaborative approach enables both teams to leverage their strengths for optimal customer satisfaction.

What is the difference between Back Office Customer Service Representative vs Customer Support Specialist?

AspectBack Office Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires high school diploma or equivalent; certifications in customer service are a plusSimilar credentials; certifications in customer service or product knowledge often preferred
Work EnvironmentPrimarily office-based, handling backend customer inquiries, data entry, and order processingCan be office or remote; focuses on assisting customers with product or service issues
Employer & Industry UsageCommon in banking, insurance, and retail sectors for backend supportUsed across tech, retail, and service industries for direct customer interaction

Back Office Customer Service Representatives mainly handle backend tasks like data management and order processing, often in a more administrative setting. Customer Support Specialists focus on direct customer interactions, troubleshooting, and resolving issues. Both roles require strong communication skills and customer service experience, but their daily tasks and work environments differ.

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Back Office Customer Service Representative jobs near you
Infographic showing various Back Office Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Front Office Customer Service Representative (CSR)

Landmark Roofing

Fort Wayne, IN • On-site

$19/hr

Full-time

Re-posted yesterday

Job description

Position: Front Office Customer Service Representative (CSR)

 Reports To: Sales Leader

 Department: Customer Experience (Office)

 Location: Landmark Roofing Headquarters

 Classification: Full-Time, Non-Exempt


Position Overview

The Front Office Customer Service Representative (CSR) is the first voice and face of Landmark Roofing. This individual plays a vital role in ensuring excellent customer experiences by answering incoming calls, responding to leads, managing scheduling for our Estimators, and providing support to the sales team. This role is essential in maintaining a professional and welcoming environment for both internal and external customers.


Key Duties & Responsibilities

  • Professionally manage all inbound calls and walk-ins.
  • Respond promptly to lead inquiries via phone, email, or online submissions.
  • Schedule and confirm appointments for Project Estimators.
  • Use downtime to follow up on past/dead leads to maximize schedule efficiency.
  • Keep estimator calendars full, accurate, and optimized.
  • Provide customer service support by answering general questions or routing issues. 
  • Maintain and update CRM records with lead and customer information.
  • Support the front office with basic administrative tasks and hospitality.
  • Greet visitors and vendors; handle mail and deliveries.
  • Collaborate closely with the Office Coordinator and Sales Team.


Requirements

Skills & Qualifications:

  • Excellent phone and verbal communication skills
  • Strong organizational and time management abilities
  • Proficiency in CRM software and office tools (training available)
  • Ability to multitask and prioritize in a fast-paced environment
  • Customer-focused mindset with problem-solving ability

Preferred Experience:

  • Previous front desk, call center, or scheduling experience
  • Background in construction, home services, or roofing (a plus)
  • Experience re-engaging leads or working in a lead-driven role

Personal Attributes:

  • Friendly, professional, and team-oriented
  • Self-motivated and proactive with a strong work ethic
  • Calm under pressure and solution-focused


Core Values Alignment

  • Transparency - Communicates openly with both customers and team members.
  • Respect - Treats everyone with professionalism and kindness.
  • Unique - Brings creative problem-solving to customer experiences.
  • Service - Exceeds expectations in every interaction.
  • Teamwork - Works closely with sales and admin teams to support shared goals.


Work Schedule

  • Monday - Friday, 8:00 AM - 5:00 PM (with 1 - hour unpaid lunch break)
  • In-office role at Landmark Roofing HQ