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Back Office Customer Service Representative Jobs in Ohio

Quanex

Customer Service Representative

Zanesville, OH

$21/hr

Proficiency with ERP systems, databases, Microsoft Office, and sales reporting tools. * Ability to ... to giving back to communities where we operate, producing shareholder value and helping our ...

Quanex

Customer Service Representative

Zanesville, OH · On-site

$21/hr

Proficiency with ERP systems, databases, Microsoft Office, and sales reporting tools. * Ability to ... to giving back to communities where we operate, producing shareholder value and helping our ...

Quanex

Customer Service Representative

Zanesville, OH · On-site

$21/hr

Proficiency with ERP systems, databases, Microsoft Office, and sales reporting tools. * Ability to ... to giving back to communities where we operate, producing shareholder value and helping our ...

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Consistently check appropriate DDF screen for report results to call back to customer * Display the ...

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Consistently check appropriate DDF screen for report results to call back to customer * Display the ...

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Consistently check appropriate DDF screen for report results to call back to customer * Display the ...

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Consistently check appropriate DDF screen for report results to call back to customer * Display the ...

TridentCare

Customer Service Representative

Columbus, OH · On-site

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Consistently check appropriate DDF screen for report results to call back to customer * Display the ...

TridentCare

Customer Service Representative

Columbus, OH · On-site

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... Consistently check appropriate DDF screen for report results to call back to customer * Display the ...

Greenbridge

Customer Service Representative

North Canton, OH · On-site

$14.25 - $19.25/hr

Maintain system accuracy on all sales orders and back orders to reflect reality of ship dates and ... Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet, ability ...

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All JobsBack Office Customer Service Representative JobsBack Office Customer Service Representative Jobs in Ohio

Back Office Customer Service Representative information

See Ohio salary details

$8

$15

$23

How much do back office customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for back office customer service representative in Ohio is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.18 and $18.02 per hour, depending on experience, location, and employer.

What is a back office customer service representative?

Back Office Customer Service Representatives are professionals who handle customer support tasks that do not require direct interaction with customers, such as processing orders, managing records, resolving issues, and supporting front-line agents. They work behind the scenes to ensure that customer inquiries and problems are addressed efficiently, often communicating with other departments to find solutions. Their role is essential for maintaining smooth operations and high customer satisfaction, even though they may not engage with customers directly.

What are the key skills and qualifications needed to thrive as a back office customer service representative?

To thrive as a Back Office Customer Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Microsoft Office Suite is typically required. Excellent written communication, problem-solving abilities, and time management skills help you excel in supporting customer needs behind the scenes. These skills are crucial for ensuring accurate record-keeping, efficient issue resolution, and smooth internal operations.

How does a back office customer service representative typically collaborate with front-line support teams?

Back Office Customer Service Representatives often work closely with front-line support teams by handling complex issues that require in-depth investigation or administrative processing. While front-line staff address immediate customer inquiries, back office representatives manage tasks such as resolving escalated cases, processing documentation, and updating account information. Regular communication and collaboration ensure that customer concerns are addressed efficiently, and seamless hand-offs between teams help maintain a high level of service quality. This collaborative approach enables both teams to leverage their strengths for optimal customer satisfaction.

What is the difference between Back Office Customer Service Representative vs Customer Support Specialist?

AspectBack Office Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires high school diploma or equivalent; certifications in customer service are a plusSimilar credentials; certifications in customer service or product knowledge often preferred
Work EnvironmentPrimarily office-based, handling backend customer inquiries, data entry, and order processingCan be office or remote; focuses on assisting customers with product or service issues
Employer & Industry UsageCommon in banking, insurance, and retail sectors for backend supportUsed across tech, retail, and service industries for direct customer interaction

Back Office Customer Service Representatives mainly handle backend tasks like data management and order processing, often in a more administrative setting. Customer Support Specialists focus on direct customer interactions, troubleshooting, and resolving issues. Both roles require strong communication skills and customer service experience, but their daily tasks and work environments differ.

What are popular job titles related to Back Office Customer Service Representative jobs in Ohio?

For Back Office Customer Service Representative jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Back Office Customer Service Representative jobs in Ohio look for?

The top searched job categories for Back Office Customer Service Representative jobs in Ohio are:

What cities in Ohio are hiring for Back Office Customer Service Representative jobs?

Cities in Ohio with the most Back Office Customer Service Representative job openings:

Back Office Customer Service Representative jobs near you
Infographic showing various Back Office Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,225 per year, or $16 per hour.

Front Office Customer Service Representative

Jeremy W Jivan Insurance Agency Inc Farmers Insurance

Barberton, OH • On-site

$15 - $18/hr

Full-time

Posted 7 days ago

Job description

Jeremy Jivan's Farmers Insurance Office is one of the top Farmers Insurance Businesses in the country. We are look for another teammate to assist with taking the business to the next level. This position is responsible for the support of clients as well as the licensed representatives in the office. This is a front office role and is the face of the business. This role is to assist with any non-licensed inter office activities with an opportunity for growth.

ASSESSMENT REQUIRED FOR CONSIDERATION.


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Team Building Activities

Evenings Off

Holidays Off

Licensing Assistance


Responsibilities
  • Respond promptly to customer inquiries via phone, email, and in person
  • Assist clients with policy changes, coverage questions, and billing inquiries
  • Process payments and maintain accurate account records
  • Provide quotes and assist with new policy applications


  • Review policy details to ensure accuracy and compliance


  • Maintain organized client files and documentation


  • Follow up with clients regarding renewals, missing information, or required documents


  • Collaborate with agents to ensure seamless client service


  • Assist in scheduling appointments and managing the agency calendar


  • Handle claim intake and guide clients through the claims process


  • Promote additional products and services that may benefit the client


  • Uphold confidentiality and protect sensitive client information



Requirements
  • Reliable
  • Ability to complete tasks in an efficient manor
  • Expert follow up
  • Team player
  • Dependable
  • Positive
  • Organized
  • Great at communication
  • Self starter