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Bank Customer Service Rep Jobs in Ohio (NOW HIRING)

WesBanco Bank Inc.

Customer Service Representative

Akron, OH · On-site

$15.25 - $20.75/hr

Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper ...

WesBanco Bank, Inc.

Customer Service Representative

OH · On-site

$15.25 - $20.75/hr

Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper ...

UNIFIED BANK

Customer Service Representative

Dellroy, OH · On-site

$12.25 - $16.50/hr

Customer Service Representative FLSA Status: Non-Exempt Department ... Retail Banking Reports To: Customer Experience Manager Position Summary: Responsible for creating ...

Unified Bank

Customer Service Representative

Dellroy, OH · On-site

$12.25 - $16.50/hr

Customer Service Representative FLSA Status: Non-Exempt Department ... Retail Banking Reports To: Customer Experience Manager Position Summary: Responsible for creating ...

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All JobsBank Customer Service Rep JobsBank Customer Service Rep Jobs in Ohio

Bank Customer Service Rep information

See Ohio salary details

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How much do bank customer service rep jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for bank customer service rep in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are popular job titles related to Bank Customer Service Rep jobs in Ohio?

For Bank Customer Service Rep jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Bank Customer Service Rep jobs in Ohio look for?

The top searched job categories for Bank Customer Service Rep jobs in Ohio are:

What cities in Ohio are hiring for Bank Customer Service Rep jobs?

Cities in Ohio with the most Bank Customer Service Rep job openings:

Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Lead Customer Service Representative/Lead Bank Teller

GenoaBank

Toledo, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Lead Customer Service Representative/Lead Bank Teller | Downtown Toledo Branch
GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in counties of Lucas, Ottawa, Sandusky, Wood, Fulton, Erie and the Michigan County of Monroe. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Fremont, Maumee, Millbury, Oregon, Perrysburg/Rossford, Port Clinton/Catawba, Sylvania, and Downtown Toledo, Ohio.
GenoaBank has always been driven to serve each community’s financial needs and continues to provide the same friendly, personal service it has since day one.
Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 120 years! GenoaBank. Taking your banking needs personally.

Position Summary:
Oversees Customer Service Representatives (CSR) activities and maintains records of vault and CSR cash balances. Ensures adequacy of currency and coin supply for branch. Provides guidance to CSRs in complex customer transactions, balancing and meeting customers’ needs. Provides on-the-job training for CSRs on an as-needed basis. Monitors CSRs to ensure compliance with financial institution procedures and policies.
Essential Duties amp; Responsibilities:
Customer Service/Sales:
  • Completes customer transactions.
  • Answers customer questions and follows through with customer requests.
  • Discusses and recommends products and services to customers.
  • Provides access to safe deposit boxes.
  • Works with CSR staff to assist them in meeting referral goals.
  • Ensures the appearance of lobby and customer areas are neat and organized.
  • Builds proficiencies of banking principles and service techniques by attending internal and external trainings.

Vault and CSR Activities:
  • Balances vault under dual control.
  • Orders and ships cash keeping within Cash Policy limits.
  • Consolidates and balances daily transactions and examines other CSR reports for accuracy.
  • Ensures all branch capture procedures are complete and accurate daily.
  • Works with management to track and report any CSR differences.
  • Ensures all negotiable and confidential records in customer areas are properly secured each day.

General Supervision:
  • Coordinates CSR breaks, issues instructions, maintains harmony among CSRs and assists in resolving conflicts.
  • Oversees that compliance regulations and dual control are followed by CSR staff.
  • Trains employees in all retail areas as needed.
  • Works with management to complete CSR schedules to ensure appropriate levels of staffing.
  • Conducts unannounced regular monthly audits of the vault and CSR cash maintaining a record of each audit and reports any exceptions to manager and/or Internal Audit Liaison immediately.

New Account Representative:
  • Opens new checking, savings, CDs and all other deposit accounts for customers.
Other Functions:
  • Files documents as needed.
  • Places check orders for customers.
  • Maintains compliance and required compliance training with all banking laws, acts, regulations and bank policies and procedures.
  • Any other duties, projects and supervisory functions as assigned by Management.

Requirements amp; Qualifications:
  • Education/Specialized License(s): High School Diploma
  • Experience: At least 2 years bank CSR experience required; some supervision experience preferred.
  • Specific Skills: Proficient computer skills; strong communication skills; cash handling experience.
  • Supervisory Responsibility: General supervision of branch CSR staff.
  • Working Conditions: Required to stand regularly. Seating provided. Shifts scheduled during banking operating hours: Monday thru Thursday 8:00am-5:00pm, Friday 8:00am-6:00pm, Saturday 8:00am-12:00pm.
GenoaBank offers excellent benefits. We pay 100% of the premiums for the employees medical, dental, vision, long-term disability, short-term disability, and life insurances. In addition, we have a 401(k) plan and match 50% up to 8% with an additional 4% profit sharing, an Employee Stock Purchase Plan, and generous paid time off.
EOE/AA

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