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Bank Customer Service Rep Jobs in Ohio (NOW HIRING)

The Community Bank

CSR III - Supervisor

Hebron, OH · On-site

  • PTO

Oversees operation of the banking office, ensuring that established policies and procedures are followed. Responsible for leading, coaching, mentoring, and inspiring a great CSR Team. Essential ...

The Community Bank

Customer Service Representative

Hebron, OH · On-site

$14.75 - $20/hr

Knowledgeable of Bank's products and services and explains, promotes, refers products and services ... Assists customers with access to safety deposit boxes. * Maintains individual cash drawer limit and ...

The Community Bank

Customer Service Representative

Newark, OH · On-site

$14.75 - $20/hr

Knowledgeable of Bank's products and services and explains, promotes, refers products and services ... Assists customers with access to safety deposit boxes. * Maintains individual cash drawer limit and ...

The Community Bank

Customer Service Representative

Hebron, OH · On-site

$14.75 - $20/hr

Knowledgeable of Bank's products and services and explains, promotes, refers products and services ... Assists customers with access to safety deposit boxes. * Maintains individual cash drawer limit and ...

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Bank Customer Service Rep information

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How much do bank customer service rep jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for bank customer service rep in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges faced by bank customer service reps, and how can they be addressed?

Bank Customer Service Representatives often encounter challenges such as handling difficult customer inquiries, managing high transaction volumes, and staying updated with evolving banking regulations. To address these challenges, it's helpful to develop strong communication and problem-solving skills, and to take advantage of ongoing training offered by most banks. Additionally, collaborating closely with team members allows for knowledge sharing and support, making it easier to resolve complex issues efficiently and maintain positive customer relationships.

What are the key skills and qualifications needed to thrive as a bank customer service rep, and why are they important?

To thrive as a Bank Customer Service Rep, you need strong customer service skills, attention to detail, and basic knowledge of banking products, typically supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and cash handling procedures is commonly required. Excellent communication, problem-solving, and patience help build trust and effectively address customer concerns. These skills are essential for ensuring customer satisfaction, accuracy in transactions, and maintaining the bank's reputation.

What does a bank customer service rep do?

A Bank Customer Service Representative assists customers with their banking needs, such as opening and closing accounts, processing transactions, answering questions about products and services, and resolving any issues or concerns. They also handle inquiries related to account balances, loans, and credit cards, and may help customers with online banking or fraud prevention. Bank Customer Service Reps play a key role in ensuring a positive customer experience and maintaining the bank's reputation.

What are popular job titles related to Bank Customer Service Rep jobs in Ohio?

For Bank Customer Service Rep jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Bank Customer Service Rep jobs in Ohio look for?

The top searched job categories for Bank Customer Service Rep jobs in Ohio are:

What cities in Ohio are hiring for Bank Customer Service Rep jobs?

Cities in Ohio with the most Bank Customer Service Rep job openings:

Bank Customer Service Rep jobs near you
Infographic showing various Bank Customer Service Rep job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Customer Service Representative - Napoleon North

WesBanco Bank, Inc.

Napoleon, OH • On-site

$15.50 - $21/hr

Part-time

Re-posted yesterday

WesBanco rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
Essential Functions:
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
High school diploma or GED required.
Cash handling and customer service experience preferred.

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