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Back Office Customer Service Representative Jobs

Veritas HHS LLC

Customer Service Representative

Wilmington, NC · On-site

$13.75 - $18.75/hr

... Support Services office located in Wilmington, NC. About the Company Veritas-HHS provides ... It's one of the many ways we give back to those that do socially useful work, prosper, and have fun.

Nashville Toyota North

Customer Service Rep

Madison, TN · On-site

$17/hr

If so, join our office team at Nashville Toyota North in Nashville, TN as a full-time Customer ... Additionally, you cross-train to help with our back desk area and are happy to take on any task ...

Empire Heating and Air Conditioning

Be Seen First

Customer Service Representative

Rochester, NY · On-site

$30K - $45K/yr (+ commission)

Must have proficient computer skills, Microsoft office and Excel. Plus be able to use our CRM ... Small family business, very laid back work atmosphere. Company Description We have been in business ...

New

IEWC US

Customer Service Representative

Phoenix, AZ · On-site

$16.25 - $22.25/hr

Run back/late order report and collaborate with customers to manage appropriate expectations and ... Working knowledge of Microsoft Office and Excel * Ability to work in Windows environment and learn ...

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Back Office Customer Service Representative information

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How much do back office customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for back office customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a back office customer service representative?

Back Office Customer Service Representatives are professionals who handle customer support tasks that do not require direct interaction with customers, such as processing orders, managing records, resolving issues, and supporting front-line agents. They work behind the scenes to ensure that customer inquiries and problems are addressed efficiently, often communicating with other departments to find solutions. Their role is essential for maintaining smooth operations and high customer satisfaction, even though they may not engage with customers directly.

What are the key skills and qualifications needed to thrive as a back office customer service representative?

To thrive as a Back Office Customer Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and Microsoft Office Suite is typically required. Excellent written communication, problem-solving abilities, and time management skills help you excel in supporting customer needs behind the scenes. These skills are crucial for ensuring accurate record-keeping, efficient issue resolution, and smooth internal operations.

How does a back office customer service representative typically collaborate with front-line support teams?

Back Office Customer Service Representatives often work closely with front-line support teams by handling complex issues that require in-depth investigation or administrative processing. While front-line staff address immediate customer inquiries, back office representatives manage tasks such as resolving escalated cases, processing documentation, and updating account information. Regular communication and collaboration ensure that customer concerns are addressed efficiently, and seamless hand-offs between teams help maintain a high level of service quality. This collaborative approach enables both teams to leverage their strengths for optimal customer satisfaction.

What is the difference between Back Office Customer Service Representative vs Customer Support Specialist?

AspectBack Office Customer Service RepresentativeCustomer Support Specialist
CredentialsTypically requires high school diploma or equivalent; certifications in customer service are a plusSimilar credentials; certifications in customer service or product knowledge often preferred
Work EnvironmentPrimarily office-based, handling backend customer inquiries, data entry, and order processingCan be office or remote; focuses on assisting customers with product or service issues
Employer & Industry UsageCommon in banking, insurance, and retail sectors for backend supportUsed across tech, retail, and service industries for direct customer interaction

Back Office Customer Service Representatives mainly handle backend tasks like data management and order processing, often in a more administrative setting. Customer Support Specialists focus on direct customer interactions, troubleshooting, and resolving issues. Both roles require strong communication skills and customer service experience, but their daily tasks and work environments differ.

More about Back Office Customer Service Representative jobs

What cities are hiring for Back Office Customer Service Representative jobs?

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Back Office Customer Service Representative jobs near you
Infographic showing various Back Office Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Medical Assistant/CSR Team Leader | Surgery | Faculty Clinic| Full -Time Days

UF Health

Jacksonville, FL • On-site

$17.25 - $21.75/hr

Full-time

Posted 11 days ago

Job description

Overview
Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front and/or back office staff located in the ambulatory setting. Acts as a liaison with staff, departments/practices and patients.
Responsibilities

Performs general office duties.
With guidance from immediate manager, assists with
personnel and payroll functions for assigned personnel
including, but not limited to participating in the hiring process,
training process and continuous coaching and feedback for
the staff in relation to their performance.
Ensures appropriate budgetary standards are implemented
and maintained for labor and supply monitoring for front,
back, and clinical offices.
Ensures compliance of regulatory and organizational policies
and procedures, and recommends changes in the department
policies and procedures as identified.
Participates in regulatory and proficiency checks for quality
management and accreditation requirements.
Implements and monitors managed care referral process to
ensure accurate and consistent appointment process, results
maintenance and authorizations for specialty appointments.
Institutes and maintains a high level of customer service in
the front, back, and clinical office areas in regards to patient,
physician and inter-departmental contact made in person or
by telephone.
Performs all CSR and MA job functions.
Participates in performance improvement projects.


Qualifications

Experience Requirements:

2 years Medical assistant and customer service experience in physician office required

1 year Medical assistant experience in the same or similar specialty required

Education:

High School Diploma or GED equivalent required

Certificate Medical Assistant required

Certification/ Licensure:

Certified Medical Assistant (CMA) required and at time of hire

Registered Medical Assistant - Nationally Certified preferred at time of hire

Basic Life Support (BLS) required at time of hire

Travel:

Up to 25%

Supervises:

1-5 MA / Customer Service Rep

Additional Duties: Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace 

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