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Avp Service Delivery Jobs (NOW HIRING)

Wheels, LLC

AVP, Maintenance Services

Schaumburg, IL · On-site

JOB OVERVIEW The AVP, Maintenance Services is responsible for leading the enterprise Maintenance ... This role ensures Maintenance delivers exceptional service, strong financial performance, client ...

Barclays

Service Control Manager - AVP

Whippany, NJ · On-site

Purpose of the role To execute the seamless delivery of IT services while maintaining a robust and ... Embark on a transformative journey as a Service Control Manager - AVP.At Barclays, our vision is ...

Revantage Corporate Services

AVP, Payroll

Chicago, IL · Hybrid

$24.25 - $33/hr

With a corporate purpose of 'In Pursuit of Better,' Revantage delivers value-added services and ... Why This Role Is Valuable The AVP, Payroll Operations is responsible for leading a scalable ...

Revantage Corporate Services

AVP, Payroll

Dallas, TX · Hybrid

$23.25 - $31.75/hr

With a corporate purpose of 'In Pursuit of Better,' Revantage delivers value-added services and ... Why This Role Is Valuable The AVP, Payroll Operations is responsible for leading a scalable ...

Revantage Corporate Services

AVP, Payroll

Chicago, IL · On-site

$24.25 - $33/hr

With a corporate purpose of 'In Pursuit of Better,' Revantage delivers value-added services and ... Why This Role Is Valuable The AVP, Payroll Operations is responsible for leading a scalable ...

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Avp Service Delivery information

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$36.5K

$213K

How much do avp service delivery jobs pay per year?

As of Jul 13, 2026, the average yearly pay for avp service delivery in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

How does an AVP Service Delivery typically interact with cross-functional teams to ensure client satisfaction?

As an AVP Service Delivery, collaboration with cross-functional teams such as operations, IT, sales, and client management is a core part of the role. You will regularly facilitate meetings, align on project goals, and resolve escalated issues to ensure seamless service delivery for clients. Building strong relationships across departments helps anticipate challenges and proactively address client needs, leading to higher satisfaction and retention. Effective communication, quick decision-making, and a client-focused mindset are essential for success in this collaborative environment.

What is an AVP Service Delivery?

An AVP (Assistant Vice President) Service Delivery is a senior management professional responsible for overseeing the delivery of services within an organization, ensuring they meet quality standards and client expectations. This role involves managing teams, optimizing processes, and collaborating with other departments to enhance service efficiency and customer satisfaction. The AVP Service Delivery also handles escalations, implements best practices, and drives continuous improvement initiatives to support business objectives. Typically, this role is found in sectors like IT, financial services, and outsourcing companies.

What is the difference between Avp Service Delivery vs Service Delivery Manager?

AspectAvp Service DeliveryService Delivery Manager
CredentialsTypically requires 8+ years experience, relevant certifications (e.g., ITIL), and advanced degreesUsually 5+ years experience, certifications like ITIL, and relevant industry knowledge
Work EnvironmentStrategic leadership in large organizations, overseeing multiple teams and regionsOperational management within specific teams or projects, focusing on service delivery execution
Employer & Industry UsageCommon in banking, telecom, and large IT firmsWidely used across IT, telecom, and service-based industries

The Avp Service Delivery role is more strategic and senior, focusing on overall service delivery strategy and leadership, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant certifications and experience but differ mainly in scope and responsibility.

What is the job level of AVP?

AVP, or Associate Vice President, is a senior management level typically positioned above director and below vice president. It involves overseeing large teams or departments, strategic planning, and often requires significant industry experience and leadership skills.

What are the key skills and qualifications needed to thrive as an AVP Service Delivery, and why are they important?

To thrive as an AVP Service Delivery, you need strong leadership skills, deep knowledge of service delivery frameworks (like ITIL), and experience managing large teams, typically supported by a relevant degree. Familiarity with IT service management tools, project management software, and certifications such as ITIL or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help you drive performance and foster client satisfaction. These abilities ensure effective service delivery, operational excellence, and sustained client relationships in dynamic business environments.

Is an AVP an assistant or associate?

An AVP, or Associate Vice President, is a senior management role typically above assistant levels and below vice president. It involves overseeing departments or projects, requiring leadership skills and experience, and is not considered an assistant or entry-level position.

What are the duties of an AVP?

An AVP (Assistant Vice President) in service delivery oversees client relationships, manages service teams, ensures service quality, and implements process improvements. They coordinate between departments, monitor performance metrics, and often require leadership skills and industry certifications to ensure efficient delivery of services.

What is the role of service delivery?

The role of service delivery involves ensuring that services are provided to clients efficiently, meeting quality standards and contractual obligations. An AVP of Service Delivery typically oversees teams, manages client relationships, and implements processes to improve service performance and customer satisfaction.
More about Avp Service Delivery jobs
What job categories do people searching Avp Service Delivery jobs look for? The top searched job categories for Avp Service Delivery jobs are:
Avp Service Delivery jobs near you
Infographic showing various Avp Service Delivery job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 13% Internship, 73% Full Time, 2% Part Time, and 2% Summer. Highlights an 83% Physical, 9% Hybrid, and 8% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.
AVP, Operations Support

AVP, Operations Support

First Command Financial Services, Inc.

Fort Worth, TX • Hybrid

Full-time

Posted 26 days ago

First Command Financial Services rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

How will this role impact First Command?
 
The AVP, Operations Support leads the execution of key operational functions that power First Command’s banking services. Reporting to the VP, Bank Operations, this leader is responsible for overseeing Deposit Operations, Payments & Cards, Fraud Loss Operations, Field Support, and Small Business Banking Solutions & Readiness. 
 
This role drives operational excellence through strong risk management, process improvement, and service delivery in a highly regulated environment. The AVP serves as a strategic partner, scaling options to support growth, resolving complex issues, and enhancing both the client and advisor experience. 
 
 
What will the employee do in this role?
  • Lead and develop a high-performing team through recruitment, training, coaching, and performance management.
  • Foster a culture focused on accuracy, quality, efficiency, and continuous improvement.
  • Champion change management and drive operational readiness across the team. 
  • Ensure compliance with all applicable  policies, procedures, and regulatory requirements.
  • Monitor performance metrics and reporting to support data-driven decisions and accountability.
  • Serve as the escalation point for complex operational issues and cross-functional problem-solving.
  • Oversee critical banking transaction approvals, reconciliations, dispute management, and audits.
  • Identify and implement process improvements and automation opportunities.
  • Partner with BIS and vendors on system enhancements, issue resolution, and stability improvements.
  • Represent Operations during audits and regulatory exams; ensuring timely, accurate documentation.
  • Actively participate in enterprise projects and initiatives, advocating for operational needs and alignment. 
 
What roles will this employee lead? 
 
Directly leads a team of managers and specialists responsible for core bank operations. Must demonstrate effective leadership, sound judgment, and professionalism when addressing personnel or escalated client concerns. 
 
What skills and qualifications does this employee need?
 
Education
  • BA/BS in a related field or equivalent professional experience.
Work Experience
  • 10+ years in financial services, banking, or operations support.
  • 3+ years of leadership experience, with a focus on coaching and performance management.
  • 2+ years of direct supervisory experience, ideally in a bank operations environment (preferred).
Certifications
  • Accredited ACH Professional (AAP) certification strongly preferred
Required Knowledge, Skills, and Abilities
  • Deep understanding of deposit operations, fraud, and payment systems.
  • Working knowledge of Nacha, Federal Reserve Bank, and ECCHO operating guidelines.
  •  Familiarity with regulations Reg D, E, J, Z, CC, and DD.
  • Ability to lead in a fast-paced, deadline-driven environments.
  • High emotional intelligence and critical thinking skills.
  • Excellent communication, organization, and judgment
  • Experience managing teams in both remote and in-person environments.
  • Preferred experience with  Jack Henry Silverlake.
  • Proficiency in MS Office Suite.
LI-NC1LI-Hybrid
Required Skills
Required Experience

What First Command Financial Services employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

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About First Command Financial Services

Sourced by ZipRecruiter

First Command Financial Services, based in Fort Worth, TX, US, operates within the financial services industry. Established in 1958, this company's mission is to "coach those who serve in their pursuit of financial security." With its suite of services and products, including investment management and financial planning, the firm is dedicated to helping military families and federal employees achieve financial security. Over the years, First Command has made a name for itself through integrity, commitment, and an approach built upon trust, resulting in substantial client loyalty. Featured among its notable achievements is the company's consistent placement among the top 1% of all wealth management firms in the USA in terms of long-term investment results, confirming their commitment to providing exceptional financial services.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Fort Worth, TX, US

Year founded

1958

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