ZipRecruiter

Log In

1

Avp Service Delivery Jobs (NOW HIRING)

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY

$150K - $180K/yr

This position partners closely with the Head of Service Delivery to oversee all operational aspects for the Service Delivery Team, including strategic projects and initiatives. The incumbent provides ...

Northeast Family Services

AVP

West Springfield, MA · On-site

$95 - $110K/hr

The AVP is responsible for the effective management of services including oversight of quality, compliance, outcomes, staffing safety, service delivery, and financial performance. They will help to ...

Northeast Family Services

AVP

Andover, MA · On-site

$95 - $110K/hr

The AVP is responsible for the effective management of services including oversight of quality, compliance, outcomes, staffing safety, service delivery, and financial performance. They will help to ...

Northeast Family Services

AVP

Worcester, MA · On-site

$95 - $110K/hr

The AVP is responsible for the effective management of services including oversight of quality, compliance, outcomes, staffing safety, service delivery, and financial performance. They will help to ...

Northeast Family Services

AVP

Fall River, MA · On-site

$95 - $110K/hr

The AVP is responsible for the effective management of services including oversight of quality, compliance, outcomes, staffing safety, service delivery, and financial performance. They will help to ...

Northeast Family Services

AVP

Dorchester, MA · On-site

$95 - $110K/hr

The AVP is responsible for the effective management of services including oversight of quality, compliance, outcomes, staffing safety, service delivery, and financial performance. They will help to ...

LPL Financial

Service Center Manager

Tempe, AZ · Hybrid

$66K - $111K/yr

The Service Center Manager is a full-time position reporting to the AVP, Service Center. This ... deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ...

LPL Financial

Service Center Manager

Fort Mill, SC · Hybrid

$66K - $111K/yr

The Service Center Manager is a full-time position reporting to the AVP, Service Center. This ... deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ...

next page

Showing results 1-20

People also search for

All JobsAvp Service Delivery Jobs

Avp Service Delivery information

See salary details

$36.5K

$213K

How much do avp service delivery jobs pay per year?

As of Jun 8, 2026, the average yearly pay for avp service delivery in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

How does an AVP Service Delivery typically interact with cross-functional teams to ensure client satisfaction?

As an AVP Service Delivery, collaboration with cross-functional teams such as operations, IT, sales, and client management is a core part of the role. You will regularly facilitate meetings, align on project goals, and resolve escalated issues to ensure seamless service delivery for clients. Building strong relationships across departments helps anticipate challenges and proactively address client needs, leading to higher satisfaction and retention. Effective communication, quick decision-making, and a client-focused mindset are essential for success in this collaborative environment.

What is an AVP Service Delivery?

An AVP (Assistant Vice President) Service Delivery is a senior management professional responsible for overseeing the delivery of services within an organization, ensuring they meet quality standards and client expectations. This role involves managing teams, optimizing processes, and collaborating with other departments to enhance service efficiency and customer satisfaction. The AVP Service Delivery also handles escalations, implements best practices, and drives continuous improvement initiatives to support business objectives. Typically, this role is found in sectors like IT, financial services, and outsourcing companies.

What is the difference between Avp Service Delivery vs Service Delivery Manager?

AspectAvp Service DeliveryService Delivery Manager
CredentialsTypically requires 8+ years experience, relevant certifications (e.g., ITIL), and advanced degreesUsually 5+ years experience, certifications like ITIL, and relevant industry knowledge
Work EnvironmentStrategic leadership in large organizations, overseeing multiple teams and regionsOperational management within specific teams or projects, focusing on service delivery execution
Employer & Industry UsageCommon in banking, telecom, and large IT firmsWidely used across IT, telecom, and service-based industries

The Avp Service Delivery role is more strategic and senior, focusing on overall service delivery strategy and leadership, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant certifications and experience but differ mainly in scope and responsibility.

What are the key skills and qualifications needed to thrive as an AVP Service Delivery, and why are they important?

To thrive as an AVP Service Delivery, you need strong leadership skills, deep knowledge of service delivery frameworks (like ITIL), and experience managing large teams, typically supported by a relevant degree. Familiarity with IT service management tools, project management software, and certifications such as ITIL or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help you drive performance and foster client satisfaction. These abilities ensure effective service delivery, operational excellence, and sustained client relationships in dynamic business environments.
More about Avp Service Delivery jobs
What job categories do people searching Avp Service Delivery jobs look for? The top searched job categories for Avp Service Delivery jobs are:
Avp Service Delivery jobs near you
Infographic showing various Avp Service Delivery job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 75% Full Time, and 23% Part Time. Highlights an 81% Physical, 10% Hybrid, and 9% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.
Service Delivery Manager, AVP

Service Delivery Manager, AVP

Apple Bank

Scarsdale, NY

$150K - $180K/yr

Full-time

Posted 26 days ago

Job description

Hybrid/Scarsdale, NY
Pay Range: $150,000 - $180,000
Apple Bank is seeking an experienced Service Delivery Manager to build and maintain relationships with the organization’s business lines, as well as be responsible for coordinating and communicating service updates and introducing new services to our employee base. This position partners closely with the Head of Service Delivery to oversee all operational aspects for the Service Delivery Team, including strategic projects and initiatives. The incumbent provides coaching, development planning, and goal setting to junior staff and interacts with senior leadership on a regular basis regarding status updates and initiatives/opportunities for technological improvement.
The successful candidate will possess a track record of successful leadership as a service delivery professional and is a highly motivated and experienced problem solver with above average customer service and desktop engineering skills. The Manager must also have proven experience supporting end-user desktops and laptops with the most current platforms (Office 365, ServiceNow, Azure, Cloud Based Systems, etc.) This experience is required, as the position is part of the staff that handles escalations from our Service Desk Team.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Incorporate the principles of ITIL into the daily operational activities of the Service Delivery Team and when participating in joint team initiatives; supervise technical development of the Desktop Support Team and lead the day-to-day activities of staff.
  • Ensure that an effective/efficient level support is provided within the desktop support environment for all hours of support, including afterhours and weekend coverage.
  • Act as the primary escalation contact from a desktop support level prior to escalation to other support groups.
  • Assist in the product management of ServiceNow to ensure that the needs of the customer are met, while also ensuring that the stability of the platform is maintained.
  • Assist in the creation and execution of policies and procedures that comply with regulatory requirements as dictated by NYDFS and FFIEC.
  • Document common issues, causes, and solutions; develop policies/procedures, user-guides, FAQs and web-based guides; provide content for the Bank’s IT intranet page.
  • Oversee service delivery engagement to ensure compliance with change and risk management, as well as audit/regulatory controls, involving data gathering, analyses, and reporting.
  • Develop and leverage reporting to identify current trends and recurring issues; develop actionable plans to address these issues.
  • Partner with various teams throughout the organization including Network and Server Infrastructure, Quality Control, Information Security, Internal Audit, and IT Governance, Risk, & Compliance (IT-GRC), etc.
  • Identify, analyze, and solve problems in a timely and organized manner utilizing industry best practices/ procedures.
  • Maintain knowledge of IT industry to effectively address ongoing demands for enhancements to existing network and services, which may include team or individual research, as well as testing, reading, and attending conferences.
  • Perform other duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

  • Bachelor’s degree and a minimum 7 years of experience IT project management, in lieu of education, 12 years of direct related work experience.
  • Proven experience supporting end-user desktops and laptops with the most current platforms (Office 365, ServiceNow, Azure, Cloud Based Systems)
  • Experience working closely with SMEs, project managers, and process owners to capture business requirements to translate them into technical specifications and develop ServiceNow functionality.
  • Experience in automation and scripting: PowerShell, Scripting, Batch, etc., required.
  • Understanding of Service Delivery function, including the need for standard and consistent responses.
  • ServiceNow Application Developer Certification is a plus.
  • Understanding of root cause analysis.
  • Must be cybersecurity knowledgeable.
  • Foster teamwork and partner across functional areas to deliver seamless service to customers.
  • Experience in writing reports, business correspondence, and procedure manuals.
  • Strong understanding of networking and related services.
  • Excellent interpersonal and communication skills (verbal + written); must be skilled at communicating technical concepts to non-technical employees.
  • Ability to identify and escalate situations requiring urgent attention.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Apply