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Avp Service Delivery Jobs (NOW HIRING)

AVP, Innovation Delivery

Utica, NY ยท Hybrid

$111K - $139K/hr

AVP, Innovation Delivery AVP, Innovation Delivery | Innovation Program Leader | Digital ... Service Growth * Support the growth and success of assigned member-facing products and services.

Service Delivery Manager, AVP

Scarsdale, NY ยท On-site

$150K - $180K/yr

This position partners closely with the Head of Service Delivery to oversee all operational aspects for the Service Delivery Team, including strategic projects and initiatives. The incumbent provides ...

AVP, Innovation Delivery

Utica, NY ยท On-site

$111K - $139K/yr

AVP, Innovation Delivery AVP, Innovation Delivery | Innovation Program Leader | Digital ... Product & Service Growth * Support the growth and success of assigned member-facing products and ...

New

AVP, Operations Service Delivery

Lake Mary, FL ยท On-site

$152K - $242K/yr

... to deliver superior or industry leading service within processing operation. * Champions and implements process improvements/reengineering initiatives both within and across the organization to ...

AVP, Operations Service Delivery

Lake Mary, FL ยท Hybrid

$152K - $242K/yr

... to deliver superior or industry leading service within processing operation. * Champions and implements process improvements/reengineering initiatives both within and across the organization to ...

AVP, Operations Service Delivery

Chicago, IL ยท Hybrid

$152K - $242K/yr

... to deliver superior or industry leading service within processing operation. * Champions and implements process improvements/reengineering initiatives both within and across the organization to ...

... to deliver superior or industry leading service within processing operation. * Champions and implements process improvements/reengineering initiatives both within and across the organization to ...

Service Center Manager

Tempe, AZ ยท Hybrid

$66K - $111K/yr

The Service Center Manager is a full-time position reporting to the AVP, Service Center. This ... deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ...

Service Center Manager

Fort Mill, SC ยท Hybrid

$66K - $111K/yr

The Service Center Manager is a full-time position reporting to the AVP, Service Center. This ... deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ...

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Avp Service Delivery information

See salary details

$36.5K

$213K

How much do avp service delivery jobs pay per year?

As of Jul 13, 2026, the average yearly pay for avp service delivery in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

How does an AVP Service Delivery typically interact with cross-functional teams to ensure client satisfaction?

As an AVP Service Delivery, collaboration with cross-functional teams such as operations, IT, sales, and client management is a core part of the role. You will regularly facilitate meetings, align on project goals, and resolve escalated issues to ensure seamless service delivery for clients. Building strong relationships across departments helps anticipate challenges and proactively address client needs, leading to higher satisfaction and retention. Effective communication, quick decision-making, and a client-focused mindset are essential for success in this collaborative environment.

What is an AVP Service Delivery?

An AVP (Assistant Vice President) Service Delivery is a senior management professional responsible for overseeing the delivery of services within an organization, ensuring they meet quality standards and client expectations. This role involves managing teams, optimizing processes, and collaborating with other departments to enhance service efficiency and customer satisfaction. The AVP Service Delivery also handles escalations, implements best practices, and drives continuous improvement initiatives to support business objectives. Typically, this role is found in sectors like IT, financial services, and outsourcing companies.

What is the difference between Avp Service Delivery vs Service Delivery Manager?

AspectAvp Service DeliveryService Delivery Manager
CredentialsTypically requires 8+ years experience, relevant certifications (e.g., ITIL), and advanced degreesUsually 5+ years experience, certifications like ITIL, and relevant industry knowledge
Work EnvironmentStrategic leadership in large organizations, overseeing multiple teams and regionsOperational management within specific teams or projects, focusing on service delivery execution
Employer & Industry UsageCommon in banking, telecom, and large IT firmsWidely used across IT, telecom, and service-based industries

The Avp Service Delivery role is more strategic and senior, focusing on overall service delivery strategy and leadership, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant certifications and experience but differ mainly in scope and responsibility.

What is the job level of AVP?

AVP, or Associate Vice President, is a senior management level typically positioned above director and below vice president. It involves overseeing large teams or departments, strategic planning, and often requires significant industry experience and leadership skills.

What are the key skills and qualifications needed to thrive as an AVP Service Delivery, and why are they important?

To thrive as an AVP Service Delivery, you need strong leadership skills, deep knowledge of service delivery frameworks (like ITIL), and experience managing large teams, typically supported by a relevant degree. Familiarity with IT service management tools, project management software, and certifications such as ITIL or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help you drive performance and foster client satisfaction. These abilities ensure effective service delivery, operational excellence, and sustained client relationships in dynamic business environments.

Is an AVP an assistant or associate?

An AVP, or Associate Vice President, is a senior management role typically above assistant levels and below vice president. It involves overseeing departments or projects, requiring leadership skills and experience, and is not considered an assistant or entry-level position.

What are the duties of an AVP?

An AVP (Assistant Vice President) in service delivery oversees client relationships, manages service teams, ensures service quality, and implements process improvements. They coordinate between departments, monitor performance metrics, and often require leadership skills and industry certifications to ensure efficient delivery of services.

What is the role of service delivery?

The role of service delivery involves ensuring that services are provided to clients efficiently, meeting quality standards and contractual obligations. An AVP of Service Delivery typically oversees teams, manages client relationships, and implements processes to improve service performance and customer satisfaction.
More about Avp Service Delivery jobs
What job categories do people searching Avp Service Delivery jobs look for? The top searched job categories for Avp Service Delivery jobs are:
Infographic showing various Avp Service Delivery job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 13% Internship, 73% Full Time, 2% Part Time, and 2% Summer. Highlights an 83% Physical, 9% Hybrid, and 8% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.
AVP, Innovation Delivery

AVP, Innovation Delivery

AmeriCU Credit Union

Utica, NY โ€ข Hybrid

$111K - $139K/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago


Job description

AVP, Innovation Delivery AVP, Innovation Delivery | Innovation Program Leader | Digital Transformation Leader

Location: Utica, NY with the ability to work via a Hybrid model
Department: Digital Innovation
Salary: $111,310.13 to $139,137.66 actual salary will be based on experience
Status: Exempt

Position Summary

AmeriCU Credit Union is seeking a strategic, innovative, and results-driven Assistant Vice President, Innovation Delivery to lead the execution of enterprise innovation initiatives and digital transformation efforts.

This role serves as the bridge between strategy and executionโ€”translating organizational priorities into actionable programs, projects, and initiatives that improve member experiences, employee experiences, and operational effectiveness. The AVP will drive cross-functional collaboration, foster a culture of innovation, and ensure the successful delivery of transformative business initiatives across the organization.

What You'll Do
Innovation Program amp; Project Leadership
  • Lead enterprise innovation projects from concept through implementation.
  • Translate strategic priorities into clear project plans and roadmaps.
  • Drive collaboration across departments to ensure organizational alignment.
  • Manage project timelines, milestones, resources, risks, and deliverables.
  • Apply continuous improvement principles and lessons learned to future initiatives.
Innovation Activation amp; Employee Engagement
  • Launch and oversee innovation initiatives that encourage idea generation and collaboration.
  • Lead programs such as:
    • Innovation challenges
    • Tech jams
    • Hackathons
    • Employee recognition programs
  • Develop and manage employee idea submission and feedback processes.
  • Scale successful pilots and innovation initiatives across the organization.
Strategic Governance amp; Advisory Support
  • Provide leadership with project updates, recommendations, and innovation insights.
  • Support innovation governance and advisory processes.
  • Ensure innovation priorities remain aligned with organizational objectives and business strategy.
Culture amp; Change Leadership
  • Champion a culture of innovation, experimentation, and continuous improvement.
  • Engage employees at all levels in innovation efforts.
  • Create an environment where employees feel empowered to share ideas and embrace change.
  • Support enterprise-wide adoption of new processes, technologies, and ways of working.
Operational Excellence amp; Performance
  • Develop project management standards, templates, and operational playbooks.
  • Monitor key performance indicators (KPIs) and innovation outcomes.
  • Measure project effectiveness and return on investment (ROI).
  • Identify opportunities to improve efficiency, productivity, and organizational effectiveness.
Product amp; Service Growth
  • Support the growth and success of assigned member-facing products and services.
  • Help identify and implement solutions that enhance member experiences and drive organizational growth.

What We're Looking ForRequired Qualifications
  • Bachelor's degree in Business, Technology, or a related field (or equivalent experience).
  • Minimum 5 years of experience in:
    • Program management
    • Project management
    • Innovation delivery
    • Digital transformation
    • Organizational change initiatives
  • Experience leading cross-functional teams and enterprise projects.
  • Strong verbal, written, and presentation skills.
  • Proficiency with Microsoft Office applications, including Word, Excel, and Teams.
Preferred Qualifications
  • Experience with innovation frameworks and innovation management programs.
  • Experience implementing employee engagement or idea generation programs.
  • Knowledge of process improvement methodologies.
  • Experience supporting enterprise transformation initiatives.

Leadership Competencies

Successful candidates will demonstrate:

  • Strategic thinking and execution
  • Cross-functional leadership and influence
  • Innovation and creativity
  • Project and program management expertise
  • Strong communication and stakeholder management skills
  • Continuous improvement mindset
  • Business and financial acumen

Who Are We?

AmeriCU is a notโ€‘forโ€‘profit credit union based in Rome, NY with assets in excess of $3.0 billion and serving more than 200,000 members across Central New York, the United States, and beyond. For over 75 years, we have been committed to our members, our employees, and our communities.

In 2026, AmeriCU was once again recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the best credit unions in the United States to work for.


Why Join AmeriCU?

We support your growth, value your ideas, and empower you to make a difference. At AmeriCU, youโ€™ll join an inclusive, communityโ€‘focused organization driven by purpose and collaboration.

Our benefits include:

  • Competitive Medical, Dental, and Vision plans
  • Generous Health Savings Account contributions (with eligible HDHP enrollment)
  • Paid Holidays
  • Paid Time Off
  • Employee Appreciation Events
  • 401(k) matching after 1 year of employment
  • Employee Assistance Program
  • Tuition Reimbursement for fullโ€‘time employees after 1 year
  • Life Insurance amp; Accidental Death amp; Dismemberment Insurance (free to fullโ€‘time employees)
  • Enhanced Shortโ€‘Term Disability โ€” at no cost to you
Get to know us more by clicking on the links below. See why you should choose AmeriCU!
https://www.americu.org/in-our-community/
https://www.americu.org/why-americu/