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Avp Service Delivery Jobs (NOW HIRING)

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

Job title: AVP- IT Service Delivery Associate Vice President (AVP) - IT Service Delivery Location: Based out of US Elpaso , managing US, Jamaica and Colombia Function: Global Technology Engineering ...

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

Job title: AVP- IT Service Delivery Associate Vice President (AVP) - IT Service Delivery Location: Based out of US Elpaso , managing US, Jamaica and Colombia Function: Global Technology Engineering ...

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AVP- IT Service Delivery

El Paso, TX · On-site

$180 - $240/hr

Job title: AVP- IT Service Delivery Associate Vice President (AVP) - IT Service Delivery Location: Based out of US Elpaso , managing US, Jamaica and Colombia Function: Global Technology Engineering ...

New

LPL Financial LLC

NY · On-site

$92.91 - $154.81/hr

The AVP will leverage service design methodologies, design thinking frameworks, customer and ... What are we looking for? We're looking for strong collaborators who deliver exceptional client ...

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY

$150K - $180K/yr

This position partners closely with the Head of Service Delivery to oversee all operational aspects for the Service Delivery Team, including strategic projects and initiatives. The incumbent provides ...

Summit BHC

AVP of Talent Acquisition

Franklin, TN · On-site

AVP of Talent Acquisition | Summit Healthcare Mgmt | Franklin, Tennessee About the Job: PURPOSE ... Recruitment Operations & Service Delivery * Develop and standardize recruitment processes, policies ...

Summit BHC

AVP of Talent Acquisition

Summit, NJ

AVP of Talent Acquisition | Summit Healthcare Mgmt | Franklin, Tennessee About the Job: PURPOSE ... Recruitment Operations & Service Delivery * Develop and standardize recruitment processes, policies ...

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Avp Service Delivery information

See salary details

$36.5K

$213K

How much do avp service delivery jobs pay per year?

As of Aug 23, 2026, the average yearly pay for avp service delivery in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What is an AVP Service Delivery?

An AVP (Assistant Vice President) Service Delivery is a senior management professional responsible for overseeing the delivery of services within an organization, ensuring they meet quality standards and client expectations. This role involves managing teams, optimizing processes, and collaborating with other departments to enhance service efficiency and customer satisfaction. The AVP Service Delivery also handles escalations, implements best practices, and drives continuous improvement initiatives to support business objectives. Typically, this role is found in sectors like IT, financial services, and outsourcing companies.

How does an AVP Service Delivery typically interact with cross-functional teams to ensure client satisfaction?

As an AVP Service Delivery, collaboration with cross-functional teams such as operations, IT, sales, and client management is a core part of the role. You will regularly facilitate meetings, align on project goals, and resolve escalated issues to ensure seamless service delivery for clients. Building strong relationships across departments helps anticipate challenges and proactively address client needs, leading to higher satisfaction and retention. Effective communication, quick decision-making, and a client-focused mindset are essential for success in this collaborative environment.

What are the key skills and qualifications needed to thrive as an AVP Service Delivery, and why are they important?

To thrive as an AVP Service Delivery, you need strong leadership skills, deep knowledge of service delivery frameworks (like ITIL), and experience managing large teams, typically supported by a relevant degree. Familiarity with IT service management tools, project management software, and certifications such as ITIL or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help you drive performance and foster client satisfaction. These abilities ensure effective service delivery, operational excellence, and sustained client relationships in dynamic business environments.

What is the difference between Avp Service Delivery vs Service Delivery Manager?

AspectAvp Service DeliveryService Delivery Manager
CredentialsTypically requires 8+ years experience, relevant certifications (e.g., ITIL), and advanced degreesUsually 5+ years experience, certifications like ITIL, and relevant industry knowledge
Work EnvironmentStrategic leadership in large organizations, overseeing multiple teams and regionsOperational management within specific teams or projects, focusing on service delivery execution
Employer & Industry UsageCommon in banking, telecom, and large IT firmsWidely used across IT, telecom, and service-based industries

The Avp Service Delivery role is more strategic and senior, focusing on overall service delivery strategy and leadership, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant certifications and experience but differ mainly in scope and responsibility.

More about Avp Service Delivery jobs

What job categories do people searching Avp Service Delivery jobs look for?

The top searched job categories for Avp Service Delivery jobs are:

Avp Service Delivery jobs near you
Infographic showing various Avp Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.

AVP- IT Service Delivery

Sagility LLC

El Paso, TX • On-site

$191K/yr

Full-time

Posted 4 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
AVP- IT Service Delivery
Job Description:
Associate Vice President (AVP) - IT Service Delivery
Location: Based out of US Elpaso , managing US, Jamaica and Colombia
Function: Global Technology Engineering & Workplace Solutions (GTEWS)
Position Summary
The Associate Vice President (AVP) - IT Service Delivery is responsible for leading global IT Service Delivery operations across US, Jamaica and Colombia. The role oversees End User Services, Global Service Desk, IT Asset & Lifecycle Management, ITSM processes, Workplace Technology Services, Service Governance, ServiceNow adoption, and continuous service improvement initiatives, People Management, VOE, ESAT.
The AVP will drive operational excellence, customer experience, workforce productivity, automation, governance, financial accountability, and service transformation while ensuring delivery of world-class IT support services across all geographies.
This role requires a strategic leader capable of balancing operational performance, stakeholder management, service innovation, and organizational transformation initiatives.
Key Responsibilities
Service Delivery Leadership
  • Lead and manage global IT Service Delivery operations across all supported geographies.
  • Own end-to-end service delivery performance, customer experience, and operational excellence.
  • Establish and monitor service delivery KPIs, SLAs, OLAs, and operational scorecards.
  • Drive service consistency, process standardization, and governance across regions.
  • Lead periodic service reviews with business leadership and executive stakeholders.

IT Service Management (ITSM)
  • Drive adoption and maturity of ITIL-based processes including:
    • Incident Management
    • Major Incident Management
    • Problem Management
    • Change Management
    • Service Request Management
    • Knowledge Management
  • Ensure service performance targets are achieved through proactive monitoring and governance.
  • Lead continuous improvement programs based on service trends and root cause analysis.

Global Service Desk & Workplace Services
  • Oversee Global Service Desk operations providing 24x7 support coverage.
  • Drive improvements in FCR, AHT, SLA compliance, CSAT, ESAT, and service quality metrics.
  • Ensure effective workforce planning, capacity management, shift coverage, and productivity controls.
  • Lead deployment and support of workplace technology services across sites.

IT Asset Management (ITAM/HAM)
  • Provide executive oversight for the entire hardware asset lifecycle including:
    • Procurement support
    • Asset onboarding
    • Deployment
    • Transfers
    • Recovery
    • Disposal
    • Audit readiness
  • Ensure asset accuracy, inventory reconciliations, and FAR compliance.
  • Drive utilization optimization and sustainability initiatives through reuse and redeployment programs.
  • Govern ServiceNow HAM/EAM processes and asset management compliance requirements.

Service Transformation & Automation
  • Lead ServiceNow platform adoption and process automation initiatives.
  • Drive AI, Copilot, self-service, workflow automation, and digital workplace transformation programs.
  • Identify opportunities to improve efficiency, reduce manual effort, and enhance user experience.
  • Develop and execute service delivery roadmaps aligned with organizational objectives.

Governance, Risk & Compliance
  • Ensure compliance with organizational policies, audit requirements, and security standards.
  • Lead audit responses, remediation activities, and governance reviews.
  • Monitor operational risks and implement mitigation strategies.
  • Drive policy adherence and process discipline across service delivery teams.

Financial & Vendor Management
  • Manage service delivery budgets and cost optimization initiatives.
  • Lead vendor governance and partner performance reviews.
  • Evaluate technology investments and business cases for service improvement.
  • Ensure effective utilization of resources and technology assets.

Leadership & People Management
  • Lead geographically distributed managers and service delivery teams.
  • Drive employee engagement, ESAT improvement plans, succession planning, and leadership development.
  • Establish workforce planning, skill development, and career progression frameworks.
  • Promote a culture of accountability, continuous improvement, and customer-centricity.

Stakeholder Management
  • Act as a trusted advisor to business leaders and executive management.
  • Present service performance, risks, initiatives, and strategic recommendations to senior leadership.
  • Partner with HR, Finance, Procurement, Operations, Information Security, and Technology teams to achieve business outcomes.

Key Performance Indicators (KPIs)
  • SLA Achievement
  • Service Availability
  • Customer Satisfaction (CSAT)
  • Employee Satisfaction (ESAT)
  • First Contact Resolution (FCR)
  • Incident Resolution Performance
  • Major Incident Recovery Time
  • Asset Inventory Accuracy
  • Audit Compliance Score
  • Automation Adoption Metrics
  • Cost Optimization Targets
  • Workforce Utilization & Productivity
  • Knowledge Management Effectiveness

Required Experience
  • 15+ years of progressive experience in IT Infrastructure and Service Delivery.
  • Minimum 5+ years in senior leadership roles managing global teams.
  • Extensive experience managing:
    • Service Desk Operations
    • ITSM
    • IT Asset Management
    • Workplace Technology Services
    • ServiceNow Platform
    • Major Incident Management
  • Experience leading global transformation and operational excellence programs.
  • Strong executive stakeholder management experience.

Preferred Qualifications
  • Bachelor's Degree in Engineering, Computer Science, Information Systems, or related field.
  • MBA preferred.
  • ITIL v4 Managing Professional / Expert Certification preferred.
  • ServiceNow ITSM/HAM certification desirable.
  • Lean Six Sigma or process improvement certifications preferred.

Location:
El PasoUnited States of America

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