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The role of Senior Audiovisual Support Technician will be dedicated to one of our key Enterprise customers. The primary responsibilities include providing advanced AV support, overseeing technical operations, and serving as a point of escalation for complex AV issues.

What You’ll be Doing: 

We are seeking a proactive and detail-oriented Senior Audiovisual Support Technician to join our technical support team. The ideal candidate will be responsible for providing intermediate to advanced AV support, troubleshooting, and setup for events, meetings, and daily operations. This role involves not only troubleshooting but also designing and optimizing AV setups for events, large meetings, and specialized presentations. As a senior technician, you will mentor junior staff, collaborate with various departments, and ensure the seamless integration and performance of audiovisual systems.

•Advanced AV Setup & Operation: Manage and configure AV systems for large-scale events, meetings, and specialized projects, including high-end audio systems, multi-camera video conferencing setups, and integrated control systems.
•Troubleshooting & Issue Resolution: Serve as the escalation point for Level 1 AV Technicians, providing in-depth troubleshooting and problem-solving for complex audiovisual issues, including equipment failure, software integration problems, and networked AV systems.
•System Optimization: Evaluate and improve the performance of AV systems by identifying and implementing enhancements, such as upgrading equipment, optimizing signal flow, and improving room acoustics or video quality.
•Mentorship & Training: Provide guidance, training, and technical support to Level 1 AV technicians, ensuring they are developing the skills necessary for effective problem-solving and AV setup.
•Collaboration with IT: Work closely with IT departments to integrate AV systems with network infrastructure, ensuring proper configuration, security, and functionality.
•Event Coordination: Plan and oversee AV requirements for high-profile events, liaising with event coordinators, clients, and external vendors to ensure all technical needs are met.
•Preventive Maintenance & Upgrades: Lead routine maintenance and troubleshooting on complex AV systems, recommending and implementing upgrades or replacements as necessary.
•Documentation & Reporting: Maintain detailed records of AV setups, troubleshooting procedures, and system performance. Provide reports on equipment usage, downtime, and recurring issues to management.
•Vendor & Equipment Management: Manage relationships with AV vendors, coordinate repairs, and assist in procurement of AV equipment, software, and services.
•Customer Service: Maintain a high level of professionalism and customer service when dealing with stakeholders, ensuring timely and efficient resolution of AV issues.

What You Bring to Assure Success:
•Proficiency in AV control systems (Crestron, Extron, AMX) and the ability to program or configure them.
•Strong knowledge of audio systems, video conferencing platforms (Zoom, Webex, Microsoft Teams), and presentation equipment.
•Deep understanding of signal flow, networking for AV systems, and digital/analog AV connections (HDMI, SDI, Dante, AES).
•Ability to troubleshoot advanced AV issues such as networked AV systems, complex audio feedback, or multi-source video switching.
•Familiarity with AV over IP systems and networked AV solutions.
•Experience in designing and deploying large-scale AV systems.
•Advanced certifications in AV technology (CTS-I, CTS-D, or similar) are preferred.
•Leadership abilities, with a focus on mentoring junior technicians.
•Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
•Strong organizational and project management skills.

This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary