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Automotive Service Department Jobs (NOW HIRING)

Keffer Kia

Automotive Service Advisor

Mooresville, NC · On-site

If so, we want you to join our expanding service department! As a Top Performing Automotive Service Advisor, you will be responsible for providing exceptional customer service, accurately documenting ...

Keffer Kia

Automotive Service Advisor

Mooresville, NC · On-site

If so, we want you to join our expanding service department! As a Top Performing Automotive Service Advisor, you will be responsible for providing exceptional customer service, accurately documenting ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC

$80K - $120K/yr

As the leader of our service department, you will be responsible for managing and overseeing all aspects of automotive service, including customer service, parts, inventory, and personnel. This is a ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

As the leader of our service department, you will be responsible for managing and overseeing all aspects of automotive service, including customer service, parts, inventory, and personnel. This is a ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC

$80K - $120K/yr

As the leader of our service department, you will be responsible for managing and overseeing all aspects of automotive service, including customer service, parts, inventory, and personnel. This is a ...

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Automotive Service Department information

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How much do automotive service department jobs pay per hour?

As of May 28, 2026, the average hourly pay for automotive service department in the United States is $25.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in an Automotive Service Department, and why are they important?

To excel in an Automotive Service Department, you need a solid understanding of automotive systems, diagnostic procedures, and repair techniques, often supported by relevant certifications like ASE. Familiarity with diagnostic scanners, shop management software, and manufacturer-specific service tools is typically required. Strong communication, customer service skills, and attention to detail help build trust with clients and ensure accurate service documentation. These skills and qualities are crucial for delivering high-quality repairs, maintaining customer satisfaction, and supporting efficient department operations.

What are some common challenges faced by professionals working in an automotive service department?

Professionals in an automotive service department often encounter challenges such as managing a high volume of service requests during peak times, staying updated on the latest vehicle technology, and effectively communicating complex repair issues to customers. Additionally, balancing efficiency with quality repairs is crucial, as is maintaining strong teamwork with technicians, service advisors, and parts staff. Overcoming these challenges requires strong organizational skills, continuous learning, and a commitment to customer satisfaction.

What is an automotive service department?

An automotive service department is a specialized division within a car dealership or auto repair facility responsible for maintaining, servicing, and repairing vehicles. Staffed by trained technicians and service advisors, the department handles routine maintenance like oil changes, tire rotations, and brake inspections, as well as more complex repairs. It plays a vital role in ensuring vehicles remain safe, reliable, and compliant with manufacturer standards. Customers rely on the service department for diagnostics, warranty work, and genuine parts replacement. Regular visits to the automotive service department can help prolong a vehicle's lifespan and preserve its value.

What is the difference between Automotive Service Department vs Automotive Technician?

AspectAutomotive Service DepartmentAutomotive Technician
CredentialsVaries by dealership or shop, often includes certifications like ASEASE certifications commonly required
Work EnvironmentTeam within a dealership or repair shop, overseeing multiple techniciansHands-on repair and diagnostics on vehicles
Employer & Industry UsageUsed in dealerships, repair shops, and service centersUsed across independent shops, dealerships, and repair facilities

The Automotive Service Department refers to the entire team or division responsible for vehicle repairs and maintenance within a dealership or repair shop. An Automotive Technician is an individual specialist who performs the actual diagnostics, repairs, and maintenance tasks. While the department manages operations and customer service, the technician focuses on technical work. Both roles often require similar certifications and work in similar environments, but their scope differs: one is a team or department, the other is an individual technician.

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What states have the most Automotive Service Department jobs? States with the most job openings for Automotive Service Department jobs include:
What job categories do people searching Automotive Service Department jobs look for? The top searched job categories for Automotive Service Department jobs are:
Automotive Service Department jobs near you
Automotive Service Manager

Automotive Service Manager

Asbury Automotive Group

Greensboro, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Asbury Automotive rating

6.0

Company rating: 6.0 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

102nd of 137 rated car dealerships

Job description

Company Description

Crown BMW of Charlottesville, a subsidiary of Asbury Automotive Group, which is the 5th largest automotive retailer in the country with over 80 stores and over 29 brands, is currently looking for Level 1-2-3-4 BMW Technicians!

Crown BMW of Charlottesville is seeking quality technicians primarily with BMW experience. Any diagnostic technician committed to "Fix it right the first time" and properly diagnosing and repairing our fun and challenging product would be considered.

We're looking for driven, excited, dedicated individuals that are excited at the opportunity to join a winning team, and continue to drive home the culture of success that has been built. 

Qualifications

Job Responsibilities

  • Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service dept. meetings
  • Prepare and administer an annual operating budget for the service dept.
  • Handle & resolving customer complaints
  • Motivate, train, develop and reward employees
  • Will communicate with customers about maintenance and service work needed effectively
  • Continue to maintain Crown's value, quality, and integrity

Job Qualifications

  • Strong customer service skills are a must
  • Must be able to manage a team, motivate and develop
  • Experience with ADP or other automotive software
  • Experience as a technician or good technical aptitude
  • Must have 3+ years as an Automotive Service Writer/Service Assistant Manager
  • Must have 3+ years as an Automotive Service Manager
  • Must be able to manage in a fast paced work environment
  • Must be able to pass pre-employments screens (Background & Drugs)

Full-Time Benefits

  • Medical, Dental and Vision Insurance Available
  • 401K Retirement
  • Flexible Medical Spending Accounts
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Packages
  • Paid Vacation Time Off After 90 Days
  • Paid Training
  • Promotions from Within

If you have experience in any of the following apply now! Assistant Service Manager, Body Shop Manager, Parts Manager, Service Writer, Service Advisor, Service Consultant, Automotive Service Sales, Service Agent, Service Estimator.

Apply Here: http://www.Click2Apply.net/3bd456q

Additional Information

Contact Person: Mark Clapp

What Asbury Automotive employees say

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About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

Year founded

1995

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