Automotive Office Manager Jobs in Rio Rancho, NM

Job Description:
Automotive Service Advisor Company: Power Ford Location: 1101 Montaño Rd NE, Albuquerque, NM 87107 Department: Service Employment Type: Full-Time About Power Ford Power Ford is a nationally recognized automotive dealership committed to excellence, customer satisfaction, and integrity. Our achievements include New Mexico’s Ford Dealer of the Year, Top Workplace honors by the Albuquerque Journal, and Best of the City accolades from Albuquerque The Magazine. We value outstanding service and a team-oriented work environment. Position Summary We are seeking a professional and customer-focused Automotive Service Advisor to join our award-winning service team. You will serve as the primary liaison between customers and technicians, ensuring clear communication, timely service, and excellent customer care. This role demands strong organizational skills, attention to detail, and the ability to thrive in a fast-paced setting. Key Responsibilities Greet customers and accurately assess their vehicle service needs. Create detailed repair orders while verifying warranty and recall information. Provide clear and accurate cost estimates for recommended services and repairs. Explain maintenance and repair recommendations to customers, ensuring understanding and approval. Maintain ongoing communication with customers throughout the service process. Coordinate workflow with technicians and the parts department. Review completed work orders with customers to confirm satisfaction before vehicle delivery. Promote additional recommended services and products based on vehicle inspections and manufacturer guidelines. Address and resolve customer concerns or complaints professionally and promptly. Maintain high customer satisfaction and contribute to meeting department goals. Adhere to all company policies, manufacturer guidelines, and safety procedures. Job Details Salary: Competitive pay with commission and bonus opportunities Job Type: Full-Time Location: Albuquerque, NM Working Hours and Environment Fast-paced dealership service area Frequent standing, walking, and movement across the service drive Occasional evening or weekend shifts as required Why Work at Power Ford? Competitive hourly pay plus commission and bonuses Comprehensive health, dental, and vision insurance 401(k) plan with company match Paid time off and holiday benefits Employee discounts on vehicles, parts, and services Ongoing training and opportunities for career advancement Professional and supportive team environment Advance your career at Power Ford! If you are a motivated, customer-oriented professional committed to excellence, we encourage you to apply for the Automotive Service Advisor position today.
Job Requirement:Job Requirements High school diploma or equivalent; coursework in automotive or business is a plus Minimum 1 to 2 years experience as a Service Advisor or in customer service/automotive roles Strong automotive knowledge with the ability to explain technical information clearly Excellent communication, organizational, and problem-solving skills Ability to work effectively in a fast-paced, team-oriented environment Proficiency with dealership management systems (DMS) and Microsoft Office Professional appearance and a customer-first attitude Valid driver’s license with a clean driving record
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!