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Automotive Fixed Operations Manager Jobs in Florida

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Automotive Fixed Operations Manager information

What are the key skills and qualifications needed to thrive as an automotive fixed operations manager?

To thrive as an Automotive Fixed Operations Manager, you need strong leadership abilities, in-depth automotive service knowledge, and experience in managing service, parts, and body shop operations—often supported by an associate's or bachelor's degree in business or automotive technology. Familiarity with dealership management systems (DMS), scheduling software, and industry certifications such as ASE or manufacturer-specific credentials is typically required. Outstanding customer service, problem-solving skills, and effective communication set top performers apart in this role. These skills are crucial for optimizing operational efficiency, ensuring customer satisfaction, and driving profitability within the dealership’s fixed operations departments.

What is the difference between Automotive Fixed Operations Manager vs Service Advisor?

AspectAutomotive Fixed Operations ManagerService Advisor
Primary RoleOversees service department operations, manages staff, and ensures profitabilityActs as the main point of contact for customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service, management skills, often ASE certificationsAutomotive knowledge, excellent communication skills, often ASE certifications
Work EnvironmentService department management, administrative tasks, team supervisionCustomer service, sales, and technical explanation in the service lane

The Automotive Fixed Operations Manager focuses on managing the entire service department, including staff and profitability, while the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications, but their responsibilities and daily activities differ significantly.

What is an automotive fixed operations manager?

An Automotive Fixed Operations Manager oversees the service, parts, and body shop departments within a car dealership or automotive service center. Their primary responsibilities include managing staff, optimizing department efficiency, ensuring customer satisfaction, developing budgets, and implementing best practices for profitability and growth. They also coordinate between departments to improve workflow and ensure compliance with industry standards. This role is crucial for maintaining the dealership’s reputation and financial success.

What are some common challenges automotive fixed operations managers face in balancing service profitability and customer satisfaction?

Automotive Fixed Operations Managers often navigate the challenge of meeting profitability targets while ensuring high levels of customer satisfaction in service and parts departments. This requires optimizing workflow efficiency, managing labor costs, and maintaining inventory without compromising service quality. Additionally, they must foster strong communication between technicians, advisors, and customers to prevent misunderstandings and improve the overall customer experience. Regular training and process improvements are key strategies used to address these challenges and drive both financial and customer service goals.
What are the most commonly searched types of Automotive Fixed Operations jobs in Florida? The most popular types of Automotive Fixed Operations jobs in Florida are:
What are popular job titles related to Automotive Fixed Operations Manager jobs in Florida? For Automotive Fixed Operations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Automotive Fixed Operations Manager jobs in Florida look for? The top searched job categories for Automotive Fixed Operations Manager jobs in Florida are:
What cities in Florida are hiring for Automotive Fixed Operations Manager jobs? Cities in Florida with the most Automotive Fixed Operations Manager job openings:
Automotive Fixed Operations Manager jobs near you
Infographic showing various Automotive Fixed Operations Manager job openings in Florida as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

SERVICE MANAGER- Genesis

Hanania Automotive Group

Jacksonville, FL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Service Manager – New Genesis DealershipLead the Launch of a Luxury Service Operation

The Hanania Automotive Group is seeking an experienced and driven Service Manager to lead the service department at our new Genesis dealership. This is a unique opportunity to build and develop a high-performing team while delivering the exceptional customer experience expected from a world-class luxury automotive brand.

As Service Manager, you will be responsible for overseeing daily operations, driving profitability, developing employees, and ensuring the highest levels of customer satisfaction and service excellence.

The Hanania Advantage

At Hanania Automotive Group, we invest in our leaders and provide opportunities for long-term success.

  • Competitive Compensation Package
  • Performance-Based Bonus Opportunities
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • Employee Vehicle Purchase Program
  • Employee Discounts
  • Ongoing Professional Development and Manufacturer Training
  • Advancement Opportunities Across a Growing Dealer Group
Responsibilities
  • Manage all aspects of the service department's daily operations.
  • Recruit, train, mentor, and develop service advisors, technicians, and support staff.
  • Monitor department performance, productivity, and profitability goals.
  • Ensure outstanding customer satisfaction and retention.
  • Maintain compliance with Genesis policies, warranty procedures, and dealership standards.
  • Review and manage repair order quality, technician efficiency, and shop productivity.
  • Foster a positive, team-oriented culture focused on accountability and continuous improvement.
  • Analyze departmental reports and implement strategies to achieve operational objectives.
  • Maintain a safe, organized, and professional service environment.
Qualifications
  • Previous automotive Service Manager experience required.
  • Luxury brand experience preferred.
  • Proven track record of driving customer satisfaction, profitability, and employee development.
  • Strong leadership, communication, and organizational skills.
  • Ability to lead by example and inspire high performance.
  • Understanding of dealership service operations, fixed operations metrics, and manufacturer programs.
  • Valid driver's license with an acceptable driving record
  • Must be able to pass pre-employment screen (background & hair follicle drug test)
Join the Genesis Experience

This is more than a management position—it's an opportunity to help establish the culture, standards, and success of a brand-new Genesis dealership. If you are a passionate leader who thrives on building teams, delivering exceptional customer experiences, and driving results, we invite you to apply today.

Join the Hanania Automotive Family and help shape the future of Genesis service excellence.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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