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Fixed Operation Director Jobs in Florida (NOW HIRING)

Werner Hyundai

Service Director

Tallahassee, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Relevant Work Experience: * 5+ years of progressive dealership operations experience, preferably working as a Service Manager or Fixed Operations Director. Service Advisor experience is a plus.

Werner Hyundai

Service Director

Tallahassee, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Relevant Work Experience: * 5+ years of progressive dealership operations experience, preferably working as a Service Manager or Fixed Operations Director. Service Advisor experience is a plus.

Werner Hyundai

Service Director

Tallahassee, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Relevant Work Experience: * 5+ years of progressive dealership operations experience, preferably working as a Service Manager or Fixed Operations Director. Service Advisor experience is a plus.

Tanger

Operations Director - Palm Beach

Palm Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Director will create and maintain a First Choice Shopping destination, ensure ... Fixed CAM, Utilities, Waste Handling and Parking Services as applicable. * Understand the operation ...

Tanger

Operations Director - Palm Beach

Palm Beach, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Director will create and maintain a First Choice Shopping destination, ensure ... Fixed CAM, Utilities, Waste Handling and Parking Services as applicable. * Understand the operation ...

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Fixed Operation Director information

How does a fixed operation director typically collaborate with other departments to improve service efficiency and customer satisfaction?

A Fixed Operation Director often works closely with the sales, parts, and finance departments to streamline processes and ensure a seamless customer experience. They coordinate with service advisors and technicians to balance workflow, reduce bottlenecks, and implement best practices that improve turnaround times. Regular meetings with department heads help align goals, address challenges, and create strategies for upselling services and retaining customers. This cross-department collaboration is key to driving dealership profitability and maintaining high service standards.

What is a fixed operation director?

Fixed Operation Directors are senior managers in automotive dealerships responsible for overseeing the service, parts, and sometimes body shop departments. Their primary role is to ensure these departments run smoothly, efficiently, and profitably. This includes managing staff, setting budgets, improving customer satisfaction, maintaining inventory, and ensuring compliance with industry standards. They play a crucial part in dealership success, as fixed operations often provide a steady source of revenue beyond vehicle sales.

What are the key skills and qualifications needed to thrive as a fixed operation director, and why are they important?

To thrive as a Fixed Operation Director, you need comprehensive knowledge of automotive service operations, inventory management, and business analytics, typically supported by several years of industry experience and sometimes a relevant degree. Familiarity with dealership management systems (DMS), customer relationship management (CRM) software, and manufacturer certification programs is often required. Exceptional leadership, organizational, and customer service skills help in managing teams and delivering a superior client experience. These competencies are vital for optimizing service profitability, enhancing operational efficiency, and maintaining high customer satisfaction in a competitive automotive environment.

What is the difference between Fixed Operation Director vs Service Manager?

AspectFixed Operation DirectorService Manager
CredentialsExperience in dealership operations, certifications like ASE or manufacturer-specific trainingSimilar certifications, often ASE or manufacturer training, with focus on service department management
Work EnvironmentOversees multiple departments within a dealership, including service, parts, and customer relationsManages daily operations of the service department, focusing on customer service and technician coordination
Industry UsageCommonly used in automotive dealerships to denote senior service operations leadershipUsed widely in automotive service centers to describe department-level management

The Fixed Operation Director and Service Manager roles both require automotive industry certifications and involve managing service-related operations. The Fixed Operation Director has a broader scope, overseeing multiple departments at a strategic level, while the Service Manager focuses on daily service department management. Both roles are essential for dealership success but differ in scope and responsibilities.

What are the most commonly searched types of Fixed Operation jobs in Florida?

The most popular types of Fixed Operation jobs in Florida are:

What are popular job titles related to Fixed Operation Director jobs in Florida?

For Fixed Operation Director jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Fixed Operation Director jobs in Florida look for?

The top searched job categories for Fixed Operation Director jobs in Florida are:

What cities in Florida are hiring for Fixed Operation Director jobs?

Cities in Florida with the most Fixed Operation Director job openings:

Fixed Operation Director jobs near you

General Motors Fixed Operations Director

HANANIA AUTOMOTIVE GROUP

Jacksonville, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

General Motors Fixed Operations Director
Lead a Top-Performing GM Store. Elevate Performance. Drive Results.
Are You Ready to Lead One of the Region's Premier General Motors Service Operations?
Hanania Automotive Group is seeking an accomplished Fixed Operations Director to lead our General Motors dealership's Service, Parts, and Warranty Operations.
This is not a maintenance role-it's a leadership opportunity for someone who lives and breathes General Motors Fixed Operations. We're looking for a leader who understands GM processes, knows how to improve every key performance metric, and can build a culture where customer satisfaction, technician performance, and profitability go hand in hand.
If you're passionate about developing people, maximizing fixed operations performance, and creating an industry-leading customer experience, this is your opportunity to make an immediate impact.
The Hanania Advantage
At Hanania Automotive Group, we invest in leaders who deliver results.
We Offer:
  • Executive-level compensation with aggressive performance incentives
  • Medical, Dental & Vision Insurance
  • Voluntary Benefits
  • Company-Paid Life Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO) & Paid Leave Time (PLT)
  • Manufacturer training and leadership development
  • Opportunities for advancement throughout Hanania Automotive Group
  • Employee discounts on vehicle purchases, parts, and service
  • A performance-driven culture where great leaders are recognized and rewarded
How You'll Make an Impact
You'll oversee every aspect of our GM Fixed Operations Department, ensuring operational excellence while driving profitability, customer satisfaction, and employee development.
Responsibilities Include:
  • Lead all General Motors Service, Parts, Warranty, and Fixed Operations functions.
  • Drive improvements in CSI, Effective Labor Rate (ELR), Hours Per Repair Order (HPRO), technician productivity, gross profit, and customer retention.
  • Develop, coach, and mentor Service Advisors, Technicians, Parts personnel, Warranty Administrators, and department leaders.
  • Ensure full compliance with General Motors warranty policies, GlobalConnect, GM Global Warranty Management (GWM), and OEM operating standards.
  • Partner with dealership leadership to develop strategies that improve operational performance and profitability.
  • Monitor financial performance, departmental expenses, and key operational metrics.
  • Recruit, retain, and develop top GM-certified technicians and fixed operations talent.
  • Build a culture of accountability, professionalism, and continuous improvement while leading The Hanania Way.

General Motors Experience Required
We're looking for a proven GM Fixed Operations leader who understands what it takes to operate at the highest level.
Qualifications
  • 5+ years of progressive General Motors Fixed Operations leadership experience in a franchised GM dealership.
  • Previous success as both a GM Service Advisor and GM Certified Technician strongly preferred.
  • Demonstrated success improving:
    • Customer Satisfaction Index (CSI)
    • Effective Labor Rate (ELR)
    • Hours Per Repair Order (HPRO)
    • Customer Pay Repair Order Growth
    • Technician Productivity & Efficiency
    • Service & Parts Gross Profit
  • Extensive knowledge of GlobalConnect, GM Global Warranty Management (GWM), GM Service Information (SI), warranty administration, and OEM compliance.
  • Strong understanding of GM fixed operations reporting, performance metrics, and dealership financial statements.
  • Experience with CDK or comparable dealership management systems.
  • Proven leadership ability with a passion for coaching, mentoring, and developing high-performing teams.
  • Valid driver's license with an acceptable driving record.
  • Must successfully pass a pre-employment background check and hair follicle drug screening.
The Hanania Way
At Hanania Automotive Group, The Hanania Way is about building high-performing teams, delivering exceptional customer experiences, embracing innovation, and leading with integrity every day.
We're looking for someone who doesn't simply manage a department-but someone who can transform a General Motors Fixed Operations Department into a benchmark for operational excellence.
If you're ready to lead one of the region's premier GM service operations and take your career to the next level, apply today and experience The Hanania Advantage.
An Equal Opportunity Employer
Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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