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Automotive Fixed Operations Manager Jobs in Florida

Cocoa Hyundai, Inc.

Automotive Tinter

Cocoa, FL · On-site

Join Our Team as an Automotive Tinter at Cocoa Hyundai Are you passionate about cars and looking ... Kevin Savage- Fixed Operations Director or ksavage@cocoahyundai.com Drive your career forward with ...

Cocoa Hyundai, Inc.

Automotive Tinter

Cocoa, FL

Join Our Team as an Automotive Tinter at Cocoa Hyundai Are you passionate about cars and looking ... Kevin Savage- Fixed Operations Director or ksavage@cocoahyundai.com Drive your career forward with ...

Cocoa Hyundai, Inc.

Automotive Tinter

Cocoa, FL

Join Our Team as an Automotive Tinter at Cocoa Hyundai Are you passionate about cars and looking ... Kevin Savage- Fixed Operations Director or ksavage@cocoahyundai.com Drive your career forward with ...

Cocoa Hyundai, Inc.

Automotive Tinter

Cocoa, FL

Join Our Team as an Automotive Tinter at Cocoa Hyundai Are you passionate about cars and looking ... Kevin Savage- Fixed Operations Director or ksavage@cocoahyundai.com Drive your career forward with ...

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Automotive Fixed Operations Manager information

What are the key skills and qualifications needed to thrive as an Automotive Fixed Operations Manager, and why are they important?

To thrive as an Automotive Fixed Operations Manager, you need strong leadership abilities, in-depth automotive service knowledge, and experience in managing service, parts, and body shop operations—often supported by an associate's or bachelor's degree in business or automotive technology. Familiarity with dealership management systems (DMS), scheduling software, and industry certifications such as ASE or manufacturer-specific credentials is typically required. Outstanding customer service, problem-solving skills, and effective communication set top performers apart in this role. These skills are crucial for optimizing operational efficiency, ensuring customer satisfaction, and driving profitability within the dealership’s fixed operations departments.

What is the difference between Automotive Fixed Operations Manager vs Service Advisor?

AspectAutomotive Fixed Operations ManagerService Advisor
Primary RoleOversees service department operations, manages staff, and ensures profitabilityActs as the main point of contact for customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service, management skills, often ASE certificationsAutomotive knowledge, excellent communication skills, often ASE certifications
Work EnvironmentService department management, administrative tasks, team supervisionCustomer service, sales, and technical explanation in the service lane

The Automotive Fixed Operations Manager focuses on managing the entire service department, including staff and profitability, while the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications, but their responsibilities and daily activities differ significantly.

What is an Automotive Fixed Operations Manager?

An Automotive Fixed Operations Manager oversees the service, parts, and body shop departments within a car dealership or automotive service center. Their primary responsibilities include managing staff, optimizing department efficiency, ensuring customer satisfaction, developing budgets, and implementing best practices for profitability and growth. They also coordinate between departments to improve workflow and ensure compliance with industry standards. This role is crucial for maintaining the dealership’s reputation and financial success.

What are some common challenges Automotive Fixed Operations Managers face in balancing service profitability and customer satisfaction?

Automotive Fixed Operations Managers often navigate the challenge of meeting profitability targets while ensuring high levels of customer satisfaction in service and parts departments. This requires optimizing workflow efficiency, managing labor costs, and maintaining inventory without compromising service quality. Additionally, they must foster strong communication between technicians, advisors, and customers to prevent misunderstandings and improve the overall customer experience. Regular training and process improvements are key strategies used to address these challenges and drive both financial and customer service goals.
What are the most commonly searched types of Automotive Fixed Operations jobs in Florida? The most popular types of Automotive Fixed Operations jobs in Florida are:
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Automotive Fixed Operations Manager jobs near you
Fixed Operations Manager

Fixed Operations Manager

Island Marine Center

Saint Petersburg, FL • On-site

Full-time

Re-posted 24 days ago

Job description

OVERVIEW: The Fixed Operations Manager is responsible for overseeing all service, parts and marina department operations. The Fixed Operations Manager will be responsible for the reputation, efficiency and profitability of the service, parts and marina departments. As with all positions within dealerships, this position will have a focus on improving the sales performance and FANS Scores.

KEY TASKS:   

  • Preparing an annual operating budget, goals and objectives for each of the fixed operations departments and monitoring the departments’ performance. 
  • Directing the hiring and training of managers for the service, parts and marina departments. 
  • Working with fixed operations department managers to improve profitability and efficiency. 
  • Creating and maintaining a positive relationship with customers, ensuring that fixed operations department’s staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business. 
  • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines. 
  • Maintaining compliance with company service and pricing policies. 
  • Understand and keep abreast of the federal, state, and local regulations that affect operations, and comply with these regulations as well as hazardous waste disposal and OSHA regulations. 
  • Create uniformity by providing the necessary training and guidance to fixed operation department personnel in order to ensure productivity and allow for a consistent and excellent customer experience throughout. 
  • Assist the Service Manager in establishing individual goals and training curriculum tailored to each team member. 
  • Builds a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Department Team Members. 
  • Ensure all fixed operation department personnel represent the store in a professional manor and are provided with appropriate uniforms to comply with the company dress code. 
  • Cross train others within the departments to assume the responsibilities of the manager in the case of absence. 
  • Ensure each and every employee is trained to the appropriate skill level of their position for the utmost success and manufacturer certification. 
  • Ensure Marina occupancy and efficiency levels are maintained 
  • Ensure the location property is properly maintained and suitably upkept.  
  •  Work with construction staff as directed by the Store Manager to coordinate many aspects of the daily development activities during various phases of construction. 
  • Keep Store Manager abreast of all trends and opportunities related to the fixed operations areas of the business.           
  • Other duties as assigned

KEY RESULT AREAS:

  • Internal/external customer satisfaction/FANS 
  • Strong leadership and organization skills. 
  • Strong communication skills are required to work with customers, employees and vendors. 
  • Maintaining and improving the profitability of the fixed operations departments while controlling expenses and maintaining customer satisfaction

*MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

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