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Auto Loan Collector Jobs (NOW HIRING)

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Auto Loan Collector information

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$14

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How much do auto loan collector jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for auto loan collector in the United States is $17.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $17.31 per hour, depending on experience, location, and employer.

What does an auto loan collector do?

An Auto Loan Collector is responsible for contacting borrowers who are behind on their car loan payments to arrange for payment or resolve delinquent accounts. They communicate with customers via phone, email, or mail, and may negotiate payment plans or settlements. Their goal is to recover past-due amounts while maintaining positive customer relationships and complying with legal guidelines. Auto Loan Collectors also document all interactions and may collaborate with repossession agents if payments cannot be collected.

What are the key skills and qualifications needed to thrive as an auto loan collector?

To thrive as an Auto Loan Collector, you need a solid understanding of loan servicing procedures, debt collection regulations, and effective negotiation techniques, typically supported by a high school diploma or relevant experience. Familiarity with loan management software, customer relationship management (CRM) systems, and compliance tools is commonly required. Strong communication, problem-solving, and resilience are crucial soft skills for handling difficult conversations and building rapport with customers. These skills ensure successful debt recovery while maintaining customer relationships and adhering to legal standards.

What are the typical challenges faced by auto loan collectors and how can they be managed effectively?

Auto Loan Collectors often encounter challenges such as handling difficult conversations with delinquent borrowers, navigating strict regulatory requirements, and meeting collection targets while maintaining customer relationships. To manage these challenges, it's important to develop strong communication and negotiation skills, stay updated on relevant laws (like the Fair Debt Collection Practices Act), and work closely with teammates and supervisors for support and best practices. Many organizations also provide regular training and access to advanced collection software to help collectors perform efficiently and within compliance.

What is the difference between Auto Loan Collector vs Auto Loan Underwriter?

AspectAuto Loan CollectorAuto Loan Underwriter
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in collections or financeBachelor's degree in finance, economics, or related field; certifications like CUAI may be beneficial
Work EnvironmentOffice setting, often in collections or finance departmentsOffice environment, typically in lending or underwriting departments
Employer & Industry UsageUsed by banks, credit unions, and auto finance companies to recover unpaid loansUsed by lenders to assess risk and approve auto loan applications

While both roles are involved in auto financing, an Auto Loan Collector focuses on recovering unpaid loans, whereas an Auto Loan Underwriter evaluates loan applications to determine approval. They work in different stages of the loan process but are both essential in auto finance operations.

Is debt collection a stressful job?

Auto loan collectors often find the job stressful due to the need to handle difficult conversations and enforce payment deadlines. The role requires strong communication skills and resilience, as it involves managing potentially confrontational interactions and meeting collection targets. However, stress levels can vary based on individual temperament and workplace support systems.
More about Auto Loan Collector jobs

What states have the most Auto Loan Collector jobs?

States with the most job openings for Auto Loan Collector jobs include:

What job categories do people searching Auto Loan Collector jobs look for?

The top searched job categories for Auto Loan Collector jobs are:

Auto Loan Collector jobs near you
Infographic showing various Auto Loan Collector job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,200 per year, or $17.4 per hour.

Quality Assurance (QA) Specialist - Auto Finance Collections

Lobel Financial

Anaheim, CA • On-site

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Lobel Financial is seeking a detail-oriented Quality Assurance (QA) Specialist to support our growing auto finance collections team. This opportunity is well suited for candidates with experience in collections, customer service, call centers, or loan servicing who can succeed in a fast-paced, performance-focused environment.
Position Overview
The QA Specialist monitors and evaluates collector interactions with customers and third parties through live and recorded call reviews. This role helps ensure adherence to applicable legal, regulatory, and internal policy requirements while assessing the effectiveness of collection techniques. The specialist assigns performance ratings, documents findings, communicates results to management, and contributes to projects that improve departmental efficiency, workflows, and overall performance.
Key Responsibilities
  • Review live and recorded calls to evaluate collector interactions with customers and third parties.
  • Assess compliance with applicable legal, regulatory, and internal policy requirements.
  • Evaluate the effectiveness and professionalism of collection techniques.
  • Complete evaluations, assign performance ratings, and maintain accurate documentation within established timelines.
  • Communicate findings and performance trends clearly to management.
  • Escalate significant compliance concerns or collection-related issues immediately.
  • Notify management promptly of issues or delays that may affect workflows or processing timelines.
  • Use Microsoft Word and Excel to complete assignments, reporting, and documentation.
  • Support projects and tasks that improve departmental efficiency, workflows, and performance.
Qualifications
  • Education: High School or GED required, associate or bachelor's degree in finance or related field preferred.
  • 1-3 years of experience in collections, customer service, call center operations, loan servicing, quality assurance, or a related field is preferred.
  • Strong attention to detail and the ability to evaluate interactions objectively and consistently.
  • Clear written and verbal communication skills.
  • Ability to organize priorities, meet deadlines, and remain composed in a fast-paced or high-pressure environment.
  • Working knowledge of Microsoft Word and Excel.
  • Knowledge of departmental operations, processes, and procedures-or the ability to learn them quickly.
  • Commitment to learning, professional growth, and continuous improvement.

Pay & Benefits
  • Competitive hourly pay: $23 - $25/hour
  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick time
  • Opportunities for internal promotion and career advancement

About Lobel Financial
Lobel Financial is a nationwide auto finance company specializing in the servicing of prime and sub-prime auto loans. Headquartered in Southern California, Lobel is known for its stable work environment, positive culture, and employee development opportunities.
Lobel Financial is an Equal Opportunity Employer.

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