Collector Specialist Jobs (NOW HIRING)

Introduction

YOU MUST BE AN ALAMEDA COUNTY\r\nEMPLOYEE TO APPLY FOR THIS RECRUITMENT.\r\n\r\nTHIS IS A NEW PROMOTIONAL ASSEMBLED EXAMINATION. The eligible list resulting from this\r\nexamination will cancel any existing list and may last approximately one year\r\nbut can be extended. Qualified applicants must be current county employees and\r\nhave completed the equivalent of six months of continuous service following a\r\nregular appointment in the Alameda County classified service (non-classified\r\nincludes the District Attorney's Office, the Medical Center, and the Superior\r\nCourt) by the last day of filing. A\r\nregular appointment does not include provisional, TAP (Temporary Assignment\r\nPool), or STEP-UP appointments.\r\n\r\nAPPLICATIONS FOR THIS RECRUITMENT WILL BE ACCEPTED\r\nONLINE ONLY.\r\n

DESCRIPTION

\r\n\r\nTHE AGENCY\r\nTreasurer-Tax\r\nCollector Department's mission is to provide County departments and all other\r\ndepositing agencies with secured and convenient countywide central banking\r\nfacility and countywide central banking facility and countywide treasurer\r\nadministration services, including the investment of monies on deposit with\r\nTreasurer in the Treasurer's Investment Pool, provide real estate and personal\r\nproperty tax billing and collecting services, provide business licensing\r\nservices in the unincorporated areas of the County, and provide in-house\r\nadministration of the County's deferred compensation plan programs for eligible\r\nemployees.\r\n\r\n\r\nTHE POSITION\r\nThis class specification is located in the Office of the Treasurer-Tax Collector. Treasurer-Tax Collector's Specialists, under varying levels of supervision, will have close contact with the public, both by telephone and in person, answering questions related to unsecured and secured taxes. Unsecured taxes include Current Unsecured and Unsecured Delinquent taxes. Secured taxes include Current Secured, Secure Delinquent and Tax Defaulted Land. Incumbents receive, examine, prepare, process and maintain a variety of documents; assure adherence to legal procedures, collect fees, record, distribute and reproduce copies of documents and perform related duties as required.\r\n\r\n\r\nThis is the advanced journey level classification in the series. Whereas the lower classification of Treasurer Tax Collector Specialist I & II is flexibly staffed, the Treasurer Tax Collector Specialist III position is appointed through competitive examination. Incumbents, under general supervision, perform the most complex duties involving property taxation and/or secured and unsecured bankruptcy. The Treasurer Tax Collector Specialist III differs from the lower classifications of Treasurer Tax Collector I and II in that the duties are characterized by incumbents having frequent public contact, either in on the telephone or in person, which requires extensive research, independent decision-making and judgment and a thorough knowledge of the most complex procedures, rules, codes, policies and computer applications of the Office of the Tax Collector.\r\n\r\n\r\nFor\r\nmore detailed information about the job classification, visit:Treasurer-Tax Collector's Specialist III (#1603)\r\n\r\n

MINIMUM QUALIFICATIONS

TO\r\nQUALIFY FOR THE COMPETITIVE ASSESSMENT PROCESS, YOU MUST MEET THE MINIMUM\r\nREQUIREMENTS BY FULFILLING ONE OF THE PATTERNS LISTED BELOW (I or II).\r\n\r\n\r\n\r\nEither I\r\n\r\n\r\n\r\nThe equivalent of one year of full-time experience in the class of Treasurer-Tax Collector's Specialist II or in an equivalent or higher-level class in Alameda County classified service, which must have included duties similar to those of Treasurer-Tax Collector Specialist II. \r\n\r\n\r\nOR II\r\n\r\n\r\nThe equivalent of two years of full-time experience performing duties of a complex and technical nature in applying legal statutes and rules requiring expertise and special knowledge, independent interpretation, problem-solving, and research of complex legal documents.\r\n\r\nNOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.\r\n\r\n

KNOWLEDGE AND SKILLS

The\r\nmost suitably qualified candidates will possess the following competencies:\r\n\r\n\r\nKnowledge of:\r\n\r\n\r\n Techniques and practices for dealing with individuals from various socioeconomic and ethnic groups both on the telephone and in person and through correspondence (including stressful contact with irate and hostile individuals).\r\n Modern office practices and procedures including the use of computer hardware and software and related equipment.\r\n Laws, regulations, and codes governing the taxation of property.\r\n Legal terminology applicable.\r\n Business correspondence, filing, and standard office equipment operations.\r\n Business arithmetic.\r\n\r\n\r\n\r\n\r\n\r\nAbility to: \r\n\r\n\r\n\r\n\r\n Establish and maintain effective working relationships with the public (including stressful contacts with irate persons), staff, peers, and other agencies.\r\n Learn and use software applications specific to the Office of the Treasurer-Tax Collector.\r\n Learn and apply complex laws, regulations and codes governing the taxation of real property.\r\n Perform extensive research of Tax Collector, Assessor and Clerk-Recorder files/records to compile reports and formulate responses.\r\n Prioritize work and coordinate several activities to meet critical mandated deadlines. \r\n Perform detailed and accurate review of legal documents for completeness of information and conformance with requirements. \r\n Exercise independent judgment in determining proper work methods and procedures and assembling and evaluating information. \r\n Analyze, evaluate, and draw logical conclusions. \r\n Organize and maintain accurate files and records.\r\n Perform detailed office support work. \r\n Perform accurate arithmetic calculations.\r\n Communicate effectively orally and in writing.\r\n Understand and follow complex oral and written instructions. \r\n Work independently and carry out assignments with minimal supervision. \r\n\r\n\r\n\r\n\r\n

EXAMINATION COMPONENTS

THE EXAMINATION WILL\r\nCONSIST OF THE FOLLOWING STEPS:\r\n\r\n\r\n\r\n\r\n A review of\r\n applicants' application to verify possession of minimum requirements. Those candidates who possess the minimum\r\n requirements for the class will move on to the next step in the examination\r\n process.\r\n Apre-recorded virtual oral examination\r\n which will be weighted as 100% of the candidates' final examination score. The oral examination may be administered\r\n virtually and may contain situational exercises.\r\n\r\n\r\n\r\nCandidates must\r\nattain a qualifying rating on each portion of this recruitment.\r\n\r\n\r\nWE RESERVE THE RIGHT\r\nTO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.\r\n\r\nAlameda County\r\nutilizes a Civil Service Selection System founded on merit. Such a system is\r\ncompetitive and based on broad recruitment efforts and equal opportunity for\r\nqualified applicants to test in an examination process designed to determine\r\nthe qualifications, fitness and ability of competitors to perform duties of the\r\nvacant position. Many of our recruitments are targeted and specific to the\r\nneeds of a current vacant position, in which case, the eligible list may be\r\nexclusively used for that current vacant position. Other recruitments may be\r\nmore broadly used for both current and future vacancies, or for other alternate\r\njobs with comparable scopes of work.\r\n\r\nFor more information\r\non the Civil Service Selection process, please visit the "What You Need to\r\nKnow" section of our website, www.acgov.org/hrs.\r\n

RECRUITMENT AND SELECTION PLAN

Applicants will be\r\ninformed via email with reasonable notice in advance of any examination process\r\nwhich will require their attendance.\r\n\r\nThe following dates\r\nare tentative and subject to change based on the needs of the Agency:\r\n\r\n\r\n \r\n \r\n TENTATIVE RECRUITMENT PLAN\r\n \r\n \r\n Deadline for Filing:\r\n 5:00:00 p.m., Friday, September 4, 2026\r\n \r\n \r\n Review of Applications for Minimum Qualifications:\r\n September 7, 2026\r\n \r\n \r\n Notification to applicants:\r\n September 10, 2026\r\n \r\n \r\n Virtual Civil Service Pre-Recorded Oral Examination:\r\n September 28 - October 8, 2026\r\n \r\n \r\n Oral Exam Ratings Period:\r\n October 9 - 15, 2026\r\n \r\n \r\n Notification of Exam Results:\r\n 2-3 weeks after oral exam\r\n \r\n \r\n TENTATIVE SELECTION PLAN\r\n \r\n \r\n Department Selection Process:\r\n TBD\r\n \r\n \r\n\r\n\r\n\r\n\r\n\r\nWE RESERVE THE RIGHT\r\nTO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN.\r\n\r\nREASONABLE ACCOMMODATION\r\n\r\nAlameda County and the Human Resource Services\r\nDepartment will make reasonable efforts in the examination and/or selection\r\nprocess to accommodate qualified individuals with disabilities and/or medical\r\nconditions in accordance/compliance with the California Fair Employment and\r\nHousing Act (FEHA), the federal Americans with Disabilities Act (ADA), and\r\nAlameda County's Reasonable Accommodation Policy and applicable statutes. To\r\nrequest an accommodation due to a disability/medical condition during this or other\r\nphases of the examination/selection process, please contact the assigned Human\r\nResources Representative listed on the job announcementno later than the recruitment filing deadline.If this is a continuous open recruitment without a filing\r\ndeadline, please contact the assigned Human Resources Representative listed on\r\nthe job announcementwithin ten (10) business days of\r\nsubmitting your application.Unless your disability is\r\nreadily apparent (for example, you use a wheelchair and need\r\nwheelchair-accessible spaces), Alameda County requires applicants to provide\r\nsupporting documentation to substantiate a request for reasonable\r\naccommodation. In order to qualify for a reasonable accommodation, applicants\r\nmust have a disability/medical condition pursuant to the ADA, FEHA and\r\napplicable statutes.\r\n\r\nFor more information regarding our Reasonable\r\nAccommodation procedures, please visit our website,Reasonable Accommodation | HRS.\r\n

BENEFITS

The County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many employee discount, fitness and health screening programs focused on overall wellbeing. These benefits include but are not limited to*:\r\nFor your Health & Well-Being\r\n\r\n Medical - HMO & PPO Plans\r\n Dental - HMO & PPO Plans\r\n Vision or Vision Reimbursement\r\n Share the Savings\r\n Basic Life Insurance\r\n Supplemental Life Insurance (with optional dependent coverage for eligible employees)\r\n Accidental Death and Dismemberment Insurance\r\n County Allowance Credit\r\n Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance\r\n Short-Term Disability Insurance\r\n Long-Term Disability Insurance\r\n Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services\r\n Employee Assistance Program\r\n\r\nFor your Financial Future\r\n\r\n Retirement Plan - (Defined Benefit Pension Plan)\r\n Deferred Compensation Plan (457 Plan or Roth Plan)\r\n\r\nFor your Work/Life Balance\r\n\r\n 12 paid holidays\r\n Floating Holidays\r\n Vacation and sick leave accrual\r\n Vacation purchase program\r\n Catastrophic Sick Leave\r\n Pet Insurance\r\n Commuter Benefits Program\r\n Guaranteed Ride Home\r\n Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)\r\n Employee Discount Program (e.g. theme parks, cell phone, etc.)\r\n Child Care Resources\r\n 1stUnited Credit Union\r\n\r\n*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.\r\n\r\n

Conclusion

All notices related to County recruitments for which you have applied will be sent/delivered via email. Please addNoreplyalamedacountyhr@acgov.org,@jobaps.com, acgov.org andNoreply@jobaps.comas accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page.\r\nPlease take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment.\r\nNOTE: All notices are generated through an automated email notification system. Replies to the email boxNoreply@jobaps.comand Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions, please go to our website atwww.acgov.org/hrs. You may also contact the Human Resources Analyst listed on the job announcement for the recruitment for which you have applied.\r\n\r\nErika Beams, Human Resources Analyst\r\nHuman Resource Services Division, County of Alameda \r\nAnalyst Email Address Link: Erika.Beams@acgov.org\r\nwww.acgov.org/hrs\r\n\r\n\r\n\r\nDISASTER SERVICE\r\nWORKER\r\n\r\nAll Alameda County\r\nemployees are designated Disaster Service Workers through state and local\r\nlaw. Employment with the County requires\r\nthe affirmation of a loyalty oath to this effect. Employees are required to report to work as\r\nordered in the event of an emergency.\r\n\r\nEQUAL EMPLOYMENT\r\nOPPORTUNITY\r\n\r\nAlameda County has a\r\ndiverse workforce, that is representative of the communities we serve and is\r\nproud to be an equal opportunity employer.\r\nAll aspects of employment are based on merit, competence, performance\r\nand business need. Alameda County does not discriminate ...