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How much do audible customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for audible customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Audible Customer Service representative do?

An Audible Customer Service representative assists customers with issues related to their Audible accounts, such as subscription management, billing questions, troubleshooting playback issues, and helping with audiobook purchases or returns. They provide support through various channels like phone, chat, or email to ensure a positive experience for Audible users. Representatives are trained to handle technical problems, explain Audible’s features, and resolve customer concerns efficiently while maintaining a friendly and professional attitude.

What are the key skills and qualifications needed to thrive as an Audible Customer Service representative?

To thrive as an Audible Customer Service Representative, you need strong communication abilities, problem-solving skills, and a customer-focused mindset, usually supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and support Audible's reputation for excellent service.

What are some common challenges faced by Audible Customer Service representatives, and how are they supported in handling them?

Audible Customer Service representatives often encounter challenges such as addressing complex billing issues, troubleshooting account access problems, and assisting customers with audiobook downloads across various devices. To support them, Audible provides comprehensive training, knowledge bases, and a collaborative team environment where representatives can consult with technical experts or escalate more complicated cases. Regular feedback sessions and access to updated resources also help representatives stay informed and confident in delivering effective solutions.

What is the difference between Audible Customer Service vs Call Center Representative?

AspectAudible Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, tech-focusedCall centers, office or remote
Employer & IndustryAudible, audiobook and media industryVarious industries, including retail, telecom, and services
Common Search IntentCustomer support for AudibleGeneral customer support roles

Audible Customer Service primarily focuses on assisting Audible users with account, technical, and content issues within the media industry. Call Center Representatives handle a broader range of customer inquiries across multiple industries. While both roles require strong communication skills and customer service experience, Audible Customer Service is specialized in digital media support, often offering remote work options.

Does Audible offer remote jobs?

Audible Customer Service roles are often available as remote positions, allowing employees to work from home. These jobs typically require strong communication skills and familiarity with customer service tools, and they may involve flexible schedules. Availability can vary based on the specific role and location, so checking current openings is recommended.
More about Audible Customer Service jobs

What cities are hiring for Audible Customer Service jobs?

Cities with the most Audible Customer Service job openings:

What states have the most Audible Customer Service jobs?

States with the most job openings for Audible Customer Service jobs include:

What job categories do people searching Audible Customer Service jobs look for?

The top searched job categories for Audible Customer Service jobs are:

Audible Customer Service jobs near you
Infographic showing various Audible Customer Service job openings in the United States as of September 2026, with employment types broken down into 47% Full Time, and 53% Part Time. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Supervisor - SFO Airport

San Francisco, CA • On-site

PrimeFlight Aviation Services
Aviation • 1 - 5K employees
Learn more about PrimeFlight Aviation Servicesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE SUPERVISOR TODAY!
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
  • Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
  • We are committed to being a leading provider of commercial services within the aviation industry
  • Our teams focus on maintaining a positive working environment and treating all team members with respect
  • With more than 200 locations across the world, we offer opportunities for career progression

SUMMARY OVERVIEW
The Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services, resolve operational challenges, and contribute to maintaining a positive airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.
RESPONSIBILITIES
  • Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
  • Monitor and evaluate the performance of customer service agents, providing feedback and coaching
  • Address and resolve escalated customer complaints and issues effectively
  • Train and mentor customer service staff in best practices and airport-specific procedures
  • Ensure team adherence to airline and airport policies, procedures, and service standards
  • Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
  • Implement strategies to enhance customer satisfaction and streamline service processes
  • Maintain up-to-date knowledge of flight information, gate assignments, and airport services
  • Facilitate effective communication between customer service agents and other airport departments
  • Manage ticketing and reservation systems, overseeing booking changes and upgrades
  • Conduct regular team meetings to share updates, gather feedback, and discuss service improvements
  • Prepare reports on customer service activities, incidents, and performance metrics
  • Assist in the development and update of customer service manuals and training materials
  • Foster a positive and collaborative work environment, encouraging teamwork and employee engagement
  • Participate in recruiting and hiring new customer service staff
  • Exemplify PrimeFlight customer service and safety standards
  • Perform any additional duties as assigned by management

QUALIFICATIONS
  • 18 years of age or older
  • Must be legally authorized to work in the country of employment.
  • Must hold a valid driver's license.
  • Communicate effectively in English (reading, writing, speaking)
  • 5 years of customer service experience
  • 2 years of Customer Service Lead
  • Knowledge of the Aviation Industry
  • Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Pass a background check and drug screen
  • Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
  • Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
  • Ability to lift up to 70 pounds
  • Prolonged standing and walking in an indoor/outdoor environment as applicable
  • May need to reach with arms and grasp with hands
  • May need to push, pull
  • May need to bend, stretch, squat, kneel
  • Exposure to moderate and at times high noise levels
  • Be able to hear and respond to the spoken voice and to audible alarms
  • Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
  • Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About PrimeFlight Aviation Services

Sourced by ZipRecruiter

PrimeFlight Aviation Services, based in Sugar Land, TX, US, is a leading name in the aviation support industry. The company is particularly recognized for offering high-quality ground handling services, aircraft cleaning, de-icing, and wheelchair services. With a history rooted back in 1964, PrimeFlight has a strong reputation built upon consistently delivering unmatched aviation services. The company operates with a strong commitment to safety, innovation, integrity, and service excellence as its defining core values. Its mission is to provide solutions that drive customer value and operational efficiency, delivering to clients, an impressive service level that redefines the industry standards. Some of its notable achievements include being a preferred partner of some of the world's largest airlines and an exemplary safety record.

Industry

Aviation

Company size

1,001 - 5,000 Employees

Headquarters location

Sugar Land, TX, US

Year founded

2001

Social media

Facebook

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