At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...
Product Manager - Technical
Newark, NJ · On-site
$174K - $201K/yr
... and drive Audible customer growth. ABOUT YOU You are a customer-obsessed product manager who ... and services experience - Experience in data driven hypothesis testing and experimentation ...
Product Manager - Technical
Newark, NJ · On-site
$174K - $201K/yr
... and drive Audible customer growth. ABOUT YOU You are a customer-obsessed product manager who ... and services experience - Experience in data driven hypothesis testing and experimentation ...
UX Designer
Newark, NJ · On-site
ABOUT THIS ROLE As part of the UX Architecture and Operations team, you'll architect and design customer service experiences that assist millions of Audible customers worldwide. In this role, you'll ...
UX Designer
Newark, NJ · On-site
ABOUT THIS ROLE As part of the UX Architecture and Operations team, you'll architect and design customer service experiences that assist millions of Audible customers worldwide. In this role, you'll ...
... and drive Audible customer growth. ABOUT YOU You are a customer-obsessed product manager who ... and services experience - Experience in data driven hypothesis testing and experimentation ...
... and drive Audible customer growth. ABOUT YOU You are a customer-obsessed product manager who ... and services experience - Experience in data driven hypothesis testing and experimentation ...
We are customer obsessed and the tools we build are intuitive & easy to use, and ensure that ... You have an interest in Web Application, Services Design & Architecture, SEO, Security, SNS, Lambda ...
We are customer obsessed and the tools we build are intuitive & easy to use, and ensure that ... You have an interest in Web Application, Services Design & Architecture, SEO, Security, SNS, Lambda ...
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...
ABOUT THIS ROLE As part of the UX Architecture and Operations team, you'll architect and design customer service experiences that assist millions of Audible customers worldwide. In this role, you'll ...
ABOUT THIS ROLE As part of the UX Architecture and Operations team, you'll architect and design customer service experiences that assist millions of Audible customers worldwide. In this role, you'll ...
ABOUT THIS ROLE As part of the UX Architecture and Operations team, you'll architect and design customer service experiences that assist millions of Audible customers worldwide. In this role, you'll ...
ABOUT THIS ROLE As part of the UX Architecture and Operations team, you'll architect and design customer service experiences that assist millions of Audible customers worldwide. In this role, you'll ...
Senior Software Development Engineer, Consumer Domains
Newark, NJ · On-site
$128K - $168K/yr
We are the team that creates and powers Audible's applications, components and services for our ... customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and ...
Senior Software Development Engineer, Consumer Domains
Newark, NJ · On-site
$128K - $168K/yr
We are the team that creates and powers Audible's applications, components and services for our ... customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and ...
We are the team that creates and powers Audible's applications, components and services for our ... impact on customer experience. You like to own deliverables end-to-end and have a meaningful ...
We are the team that creates and powers Audible's applications, components and services for our ... impact on customer experience. You like to own deliverables end-to-end and have a meaningful ...
We are the team that creates and powers Audible's applications, components and services for our ... impact on customer experience. You like to own deliverables end-to-end and have a meaningful ...
We are the team that creates and powers Audible's applications, components and services for our ... impact on customer experience. You like to own deliverables end-to-end and have a meaningful ...
Senior Software Development Engineer, Consumer Domains
Newark, NJ · On-site
$128K - $168K/yr
We are the team that creates and powers Audible's applications, components and services for our ... customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and ...
Senior Software Development Engineer, Consumer Domains
Newark, NJ · On-site
$128K - $168K/yr
We are the team that creates and powers Audible's applications, components and services for our ... customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and ...
ABOUT THE TEAM The Playback team at Audible owns the core playback logic and services, including ... This team focuses on optimizing playback quality, performance, and customer experience across ...
ABOUT THE TEAM The Playback team at Audible owns the core playback logic and services, including ... This team focuses on optimizing playback quality, performance, and customer experience across ...
... Customer Care, Risk Management, and other internal Audible teams and content programs to ensure ... to Audible's service - Travel to support creator communities, represent the company at ...
... Customer Care, Risk Management, and other internal Audible teams and content programs to ensure ... to Audible's service - Travel to support creator communities, represent the company at ...
Senior Software Development Engineer, Consumer Domains
Newark, NJ · On-site
$128K - $168K/yr
We are the team that creates and powers Audible's applications, components and services for our ... customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and ...
Senior Software Development Engineer, Consumer Domains
Newark, NJ · On-site
$128K - $168K/yr
We are the team that creates and powers Audible's applications, components and services for our ... customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and ...
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... customer service; and follow all federal, state, and local laws and Company policies. Criminal ...
Human Resources Partner
Newark, NJ · On-site
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... You have a passion for customer service. As a Human Resources Partner, you will... - Work with ...
Human Resources Partner
Newark, NJ · On-site
At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... You have a passion for customer service. As a Human Resources Partner, you will... - Work with ...
We are customer obsessed and the tools we build are intuitive & easy to use, and ensure that ... You have an interest in Web Application, Services Design & Architecture, SEO, Security, SNS, Lambda ...
We are customer obsessed and the tools we build are intuitive & easy to use, and ensure that ... You have an interest in Web Application, Services Design & Architecture, SEO, Security, SNS, Lambda ...
Audible Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do audible customer service jobs pay per hour?
As of Jun 13, 2026, the average hourly pay for audible customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What does an Audible Customer Service representative do?
An Audible Customer Service representative assists customers with issues related to their Audible accounts, such as subscription management, billing questions, troubleshooting playback issues, and helping with audiobook purchases or returns. They provide support through various channels like phone, chat, or email to ensure a positive experience for Audible users. Representatives are trained to handle technical problems, explain Audible’s features, and resolve customer concerns efficiently while maintaining a friendly and professional attitude.
What is the difference between Audible Customer Service vs Call Center Representative?
| Aspect | Audible Customer Service | Call Center Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service skills | High school diploma or equivalent; communication skills |
| Work Environment | Remote or office-based, tech-focused | Call centers, office or remote |
| Employer & Industry | Audible, audiobook and media industry | Various industries, including retail, telecom, and services |
| Common Search Intent | Customer support for Audible | General customer support roles |
Audible Customer Service primarily focuses on assisting Audible users with account, technical, and content issues within the media industry. Call Center Representatives handle a broader range of customer inquiries across multiple industries. While both roles require strong communication skills and customer service experience, Audible Customer Service is specialized in digital media support, often offering remote work options.
What are some common challenges faced by Audible Customer Service representatives, and how are they supported in handling them?
Audible Customer Service representatives often encounter challenges such as addressing complex billing issues, troubleshooting account access problems, and assisting customers with audiobook downloads across various devices. To support them, Audible provides comprehensive training, knowledge bases, and a collaborative team environment where representatives can consult with technical experts or escalate more complicated cases. Regular feedback sessions and access to updated resources also help representatives stay informed and confident in delivering effective solutions.
What are the key skills and qualifications needed to thrive as an Audible Customer Service Representative, and why are they important?
To thrive as an Audible Customer Service Representative, you need strong communication abilities, problem-solving skills, and a customer-focused mindset, usually supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and support Audible's reputation for excellent service.
More about Audible Customer Service jobs
What cities are hiring for Audible Customer Service jobs? Cities with the most Audible Customer Service job openings:
What states have the most Audible Customer Service jobs? States with the most job openings for Audible Customer Service jobs include:
What job categories do people searching Audible Customer Service jobs look for? The top searched job categories for Audible Customer Service jobs are:
Full-time
Posted 6 days ago
Job description
At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership team. You'll be responsible for designing, implementing, and
optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives. Your role will be pivotal in
maintaining data governance standards while making insights readily accessible through efficient, self-service data solutions.
ABOUT YOU
You're a data storyteller who balances technical expertise with strong business acumen, particularly in the world of content. You excel at working cross-
functionally, translating business requirements into robust analytical frameworks. You're naturally curious, with an ability to look beyond immediate data requests to identify the underlying strategic questions that drive our Customer Service. You
thrive in ambiguous situations, delivering independently with minimal guidance while continuously improving data processes. Your communication skills are exceptional, allowing you to distill complex analyses into compelling insights for both technical and executive audiences. You establish strong relationships with your stakeholders that earn trust and influence decision-making.
As a Senior Business Intelligence Engineer, you will...
- Design, implement, and optimize BI solutions that effectively track KPIs and provide insights for business reviews and executive reporting, as well as develop dashboards that enable self-serve access to data, ensuring speed, reliability, and scalability
- Break down high-level business metrics into constituent components and leading indicators that provide actionable insights for leadership as part of monthly and quarterly business reviews
- Be a proactive thought partner, anticipating leadership questions and developing analyses and visualizations that address emerging business needs
- Automate the identification of key contributing dimensions to metric variance, enabling faster root cause analysis
- Develop concise, impactful data visualizations that communicate complex trends and insights effectively to executive audiences
- Develop clear documentation that bridges technical implementation with business context, enabling both technical and non-technical stakeholders to understand reporting methodologies
- Communicate findings and insights to stakeholders in a clear, concise, and actionable manner
- Balance stakeholder requirements with technical constraints while maintaining a focus on long-term solutions
- Serve as a data governance advocate, ensuring consistency in metrics definitions and data quality
- Partner with data scientists, engineers, product managers, and business leaders to align reporting with strategic objectives
- Invest in stakeholder relationships that build trust and enable insights to influence business decision-making
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
ABOUT THIS ROLE
As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership team. You'll be responsible for designing, implementing, and
optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives. Your role will be pivotal in
maintaining data governance standards while making insights readily accessible through efficient, self-service data solutions.
ABOUT YOU
You're a data storyteller who balances technical expertise with strong business acumen, particularly in the world of content. You excel at working cross-
functionally, translating business requirements into robust analytical frameworks. You're naturally curious, with an ability to look beyond immediate data requests to identify the underlying strategic questions that drive our Customer Service. You
thrive in ambiguous situations, delivering independently with minimal guidance while continuously improving data processes. Your communication skills are exceptional, allowing you to distill complex analyses into compelling insights for both technical and executive audiences. You establish strong relationships with your stakeholders that earn trust and influence decision-making.
As a Senior Business Intelligence Engineer, you will...
- Design, implement, and optimize BI solutions that effectively track KPIs and provide insights for business reviews and executive reporting, as well as develop dashboards that enable self-serve access to data, ensuring speed, reliability, and scalability
- Break down high-level business metrics into constituent components and leading indicators that provide actionable insights for leadership as part of monthly and quarterly business reviews
- Be a proactive thought partner, anticipating leadership questions and developing analyses and visualizations that address emerging business needs
- Automate the identification of key contributing dimensions to metric variance, enabling faster root cause analysis
- Develop concise, impactful data visualizations that communicate complex trends and insights effectively to executive audiences
- Develop clear documentation that bridges technical implementation with business context, enabling both technical and non-technical stakeholders to understand reporting methodologies
- Communicate findings and insights to stakeholders in a clear, concise, and actionable manner
- Balance stakeholder requirements with technical constraints while maintaining a focus on long-term solutions
- Serve as a data governance advocate, ensuring consistency in metrics definitions and data quality
- Partner with data scientists, engineers, product managers, and business leaders to align reporting with strategic objectives
- Invest in stakeholder relationships that build trust and enable insights to influence business decision-making
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.