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Audible Customer Service Jobs (NOW HIRING)

Amazon

Product Manager - Technical

Newark, NJ · On-site

$174K - $201K/yr

... and drive Audible customer growth. ABOUT YOU You are a customer-obsessed product manager who ... and services experience - Experience in data driven hypothesis testing and experimentation ...

Amazon

Director, Customer Service Analytics

Newark, NJ · On-site

At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...

Amazon

Director, Customer Service Analytics

Newark, NJ · On-site

At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics ...

Amazon

Senior Analyst, Audible People & Places

Newark, NJ

$92K - $121K/yr

... service solutions that shape talent strategy. ABOUT THE TEAM The Senior Analyst will be part of ... customers and our neighbors. This spirit courses throughout Audible, supporting a culture of ...

Amazon

Senior Analyst, Audible People & Places

Newark, NJ

$92K - $121K/yr

... service solutions that shape talent strategy. ABOUT THE TEAM The Senior Analyst will be part of ... customers and our neighbors. This spirit courses throughout Audible, supporting a culture of ...

Amazon

Senior Analyst, Audible People & Places

Newark, NJ · On-site

$92K - $121K/yr

... service solutions that shape talent strategy. ABOUT THE TEAM The Senior Analyst will be part of ... customers and our neighbors. This spirit courses throughout Audible, supporting a culture of ...

Audible, Inc.

Director, AV Support

Newark, NJ · On-site

At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... maintain a high bar for customer service. You have experience both in building out AV ...

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Audible Customer Service information

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How much do audible customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for audible customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Audible Customer Service representative do?

An Audible Customer Service representative assists customers with issues related to their Audible accounts, such as subscription management, billing questions, troubleshooting playback issues, and helping with audiobook purchases or returns. They provide support through various channels like phone, chat, or email to ensure a positive experience for Audible users. Representatives are trained to handle technical problems, explain Audible’s features, and resolve customer concerns efficiently while maintaining a friendly and professional attitude.

What is the difference between Audible Customer Service vs Call Center Representative?

AspectAudible Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, tech-focusedCall centers, office or remote
Employer & IndustryAudible, audiobook and media industryVarious industries, including retail, telecom, and services
Common Search IntentCustomer support for AudibleGeneral customer support roles

Audible Customer Service primarily focuses on assisting Audible users with account, technical, and content issues within the media industry. Call Center Representatives handle a broader range of customer inquiries across multiple industries. While both roles require strong communication skills and customer service experience, Audible Customer Service is specialized in digital media support, often offering remote work options.

What are some common challenges faced by Audible Customer Service representatives, and how are they supported in handling them?

Audible Customer Service representatives often encounter challenges such as addressing complex billing issues, troubleshooting account access problems, and assisting customers with audiobook downloads across various devices. To support them, Audible provides comprehensive training, knowledge bases, and a collaborative team environment where representatives can consult with technical experts or escalate more complicated cases. Regular feedback sessions and access to updated resources also help representatives stay informed and confident in delivering effective solutions.

What are the key skills and qualifications needed to thrive as an Audible Customer Service Representative, and why are they important?

To thrive as an Audible Customer Service Representative, you need strong communication abilities, problem-solving skills, and a customer-focused mindset, usually supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and support Audible's reputation for excellent service.
More about Audible Customer Service jobs
What cities are hiring for Audible Customer Service jobs? Cities with the most Audible Customer Service job openings:
What states have the most Audible Customer Service jobs? States with the most job openings for Audible Customer Service jobs include:
What job categories do people searching Audible Customer Service jobs look for? The top searched job categories for Audible Customer Service jobs are:
Audible Customer Service jobs near you
Infographic showing various Audible Customer Service job openings in the United States as of July 2026, with employment types broken down into 68% Full Time, and 32% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Director, Customer Service Analytics

Audible, Inc. - B13

Newark, NJ • On-site

Full-time

Posted 22 days ago

Job description

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership team. You'll be responsible for designing, implementing, and optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives. Your role will be pivotal in maintaining data governance standards while making insights readily accessible through efficient, self-service data solutions. ABOUT YOU You're a data storyteller who balances technical expertise with strong business acumen, particularly in the world of content. You excel at working cross- functionally, translating business requirements into robust analytical frameworks. You're naturally curious, with an ability to look beyond immediate data requests to identify the underlying strategic questions that drive our Customer Service. You thrive in ambiguous situations, delivering independently with minimal guidance while continuously improving data processes. Your communication skills are exceptional, allowing you to distill complex analyses into compelling insights for both technical and executive audiences. You establish strong relationships with your stakeholders that earn trust and influence decision-making. As a Senior Business Intelligence Engineer, you will... - Design, implement, and optimize BI solutions that effectively track KPIs and provide insights for business reviews and executive reporting, as well as develop dashboards that enable self-serve access to data, ensuring speed, reliability, and scalability - Break down high-level business metrics into constituent components and leading indicators that provide actionable insights for leadership as part of monthly and quarterly business reviews - Be a proactive thought partner, anticipating leadership questions and developing analyses and visualizations that address emerging business needs - Automate the identification of key contributing dimensions to metric variance, enabling faster root cause analysis - Develop concise, impactful data visualizations that communicate complex trends and insights effectively to executive audiences - Develop clear documentation that bridges technical implementation with business context, enabling both technical and non-technical stakeholders to understand reporting methodologies - Communicate findings and insights to stakeholders in a clear, concise, and actionable manner - Balance stakeholder requirements with technical constraints while maintaining a focus on long-term solutions - Serve as a data governance advocate, ensuring consistency in metrics definitions and data quality - Partner with data scientists, engineers, product managers, and business leaders to align reporting with strategic objectives - Invest in stakeholder relationships that build trust and enable insights to influence business decision-making ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

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