Audible Customer Service Jobs (NOW HIRING)

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
As a Product Manager, you will work at the intersection of media and technology, introducing Audible's unique value proposition and immersive storytelling to new customers around the world. You will focus relentlessly on customer needs, collaborating with cross-functional teams to launch product features that will surprise and delight our customers and drive Audible customer growth.
ABOUT YOU
You are a customer-obsessed product manager who thrives in fast-paced, cross-functional environments. You excel at driving growth initiatives with data-driven decision making, influencing stakeholders and developing solutions that deliver best-in-class customer experiences. You combine strong analytical skills, persuasive communication, and the tenacity to turn ambitious ideas into results.
As a Product Manager, you will...
- Contribute to product roadmaps and execute features that enhance Audible's user experience and drive Audible customer growth
- Design, launch, and analyze experiments using statistical rigor to maximize customer and business value
- Prioritize backlogs, accelerate team workflows, and remove blockers to optimize feature development
- Collaborate with engineering, design, data science, and marketing teams to deliver outcomes for new customers
- Have some familiarity with payments and growth
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
BASIC QUALIFICATIONS
- 4+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
- Experience in data driven hypothesis testing and experimentation
- Experience working with design teams to improve the user experience for customer facing products/features
PREFERRED QUALIFICATIONS
- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines
- Expertise with experimentation and optimization of key metrics
- Relevant content streaming/media/entertainment industry experience
- Experience with product development on iOS and Android apps, mobile web, and desktop surfaces
- Ability to define success metrics and leverage quantitative/qualitative data to validate assumptions and guide decisions
- Ability to understand technical trade-offs and collaborate effectively with engineering teams on design decisions
- Ability to rally diverse teams toward shared goals and outcomes
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NJ, Newark - 142,200.00 - 192,300.00 USD annually