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Audible Customer Service Jobs (NOW HIRING)

Audible, Inc. - B13

Human Resources Partner

Newark, NJ · On-site

At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... You have a passion for customer service. As a Human Resources Partner, you will... - Work with ...

Amazon

UX Designer

Newark, NJ · On-site

ABOUT THIS ROLE As part of the UX Architecture and Operations team, you'll architect and design customer service experiences that assist millions of Audible customers worldwide. In this role, you'll ...

Audible, Inc.

Business Intelligence Engineer, MEDICI

Newark, NJ · On-site

$53.25 - $69.25/hr

... service data solutions. ABOUT YOU You're a data storyteller who balances technical expertise with ... Audible can make for our customers and our neighbors. This spirit courses throughout Audible ...

Audible, Inc. - B13

Applied Scientist

Newark, NJ · On-site

At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... and services that resolve architecture deficiencies and customers' pain points, while making ...

N-C

Customer Service Representative

Virginia Beach, VA · On-site

$14.25 - $19.25/hr

The Customer Service Representative serves as a primary point of contact for customers and internal ... Ability to hear audible alarms and see visual signals * Ability to wear required PPE including ...

NC, Inc.

Customer Service Representative

Virginia Beach, VA

$14.25 - $19.25/hr

The Customer Service Representative serves as a primary point of contact for customers and internal ... Ability to hear audible alarms and see visual signals * Ability to wear required PPE including ...

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Audible Customer Service information

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How much do audible customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for audible customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Audible Customer Service representative do?

An Audible Customer Service representative assists customers with issues related to their Audible accounts, such as subscription management, billing questions, troubleshooting playback issues, and helping with audiobook purchases or returns. They provide support through various channels like phone, chat, or email to ensure a positive experience for Audible users. Representatives are trained to handle technical problems, explain Audible’s features, and resolve customer concerns efficiently while maintaining a friendly and professional attitude.

What is the difference between Audible Customer Service vs Call Center Representative?

AspectAudible Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, tech-focusedCall centers, office or remote
Employer & IndustryAudible, audiobook and media industryVarious industries, including retail, telecom, and services
Common Search IntentCustomer support for AudibleGeneral customer support roles

Audible Customer Service primarily focuses on assisting Audible users with account, technical, and content issues within the media industry. Call Center Representatives handle a broader range of customer inquiries across multiple industries. While both roles require strong communication skills and customer service experience, Audible Customer Service is specialized in digital media support, often offering remote work options.

What are some common challenges faced by Audible Customer Service representatives, and how are they supported in handling them?

Audible Customer Service representatives often encounter challenges such as addressing complex billing issues, troubleshooting account access problems, and assisting customers with audiobook downloads across various devices. To support them, Audible provides comprehensive training, knowledge bases, and a collaborative team environment where representatives can consult with technical experts or escalate more complicated cases. Regular feedback sessions and access to updated resources also help representatives stay informed and confident in delivering effective solutions.

What are the key skills and qualifications needed to thrive as an Audible Customer Service Representative, and why are they important?

To thrive as an Audible Customer Service Representative, you need strong communication abilities, problem-solving skills, and a customer-focused mindset, usually supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and support Audible's reputation for excellent service.
More about Audible Customer Service jobs
What cities are hiring for Audible Customer Service jobs? Cities with the most Audible Customer Service job openings:
What states have the most Audible Customer Service jobs? States with the most job openings for Audible Customer Service jobs include:
What job categories do people searching Audible Customer Service jobs look for? The top searched job categories for Audible Customer Service jobs are:
Audible Customer Service jobs near you
Infographic showing various Audible Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Lead Software Development Engineer, Audible Creator Team

Lead Software Development Engineer, Audible Creator Team

Amazon

Culver City, CA • On-site

Full-time

Posted 17 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,833 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.

Imagine your future with us.
ABOUT THIS ROLE
This opportunity is for a Lead Software Development Engineer for Audible's Creator Team. Our teams build innovative tools to automate the entire content production pipeline that lets the experts focus on creation while helping them bring their art to millions of listeners.

We are customer obsessed and the tools we build are intuitive & easy to use, and ensure that technology aids the creativity to provide the best in class experience to listeners. By focusing on our creators, we also create value to Audible's global consumers by helping them to discover new content, talent and stories they love and share.
ABOUT YOU
You're an innovative and passionate top software engineer looking to make a positive impact on customer experience. You like to own deliverables end-to-end and have a meaningful influence on the final product

You are a builder. You like to work with fellow engineers and product people to share knowledge, imagine, design, develop, test, and launch software that wows our community and inspires our peers. You're curious and love to learn unprompted as you stay up to date with tools, trends, technologies and best practices in the industry.

You're curious and love to learn unprompted as you stay up to date with tools, trends, technologies and best practices in the industry. You have an interest in Web Application, Services Design & Architecture, SEO, Security, SNS, Lambda, S3, CloudWatch, REST services and Javascript.
As a Lead Software Development Engineer, you will...
- Champion an AI-first development approach to multiply developer productivity and drive adoption of AI-assisted practices across the organization
- Determine the strategy and where to simplify or extend solutions for the best outcome, drive the use of best practices, and learn to influence and force multiply
- Mentor and lead developers by cultivating curiosity and deep technical understanding
- Explore technical needs and bring solutions to the table
- Set the technical strategy for your team
- Collaborate with stakeholders to imagine, design, develop, test, and launch scalable and maintainable software that impacts our customers and inspires your peers
- Independently clarify technical requirements, assessing development estimates and apply a broad range of design approaches
- Drive continuous improvement of software quality, customer experience, and maintainability of products/features
- Stay on top of technology trends, tools, and approaches
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling

We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors.

This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

What Amazon employees say

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Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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