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Audible Customer Service Jobs (NOW HIRING)

Audible, Inc. - B13

Manager, Accounts Payable

Newark, NJ · On-site

$68K - $94K/yr

... Services, ensuring timely and accurate processing - Manage ad hoc projects and create ad hoc ... Audible can make for our customers and our neighbors. This spirit courses throughout Audible ...

Audible, Inc. - B13

Applied Scientist

Newark, NJ · On-site

At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... and services that resolve architecture deficiencies and customers' pain points, while making ...

Audible, Inc. - B13

Director, Product Analytics

Newark, NJ · On-site

$243K - $255K/yr

... self-service data solutions. ABOUT YOU You are proficient in SQL and Python with demonstrated ... Audible can make for our customers and our neighbors. This spirit courses throughout Audible ...

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Audible Customer Service information

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How much do audible customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for audible customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Audible Customer Service representative do?

An Audible Customer Service representative assists customers with issues related to their Audible accounts, such as subscription management, billing questions, troubleshooting playback issues, and helping with audiobook purchases or returns. They provide support through various channels like phone, chat, or email to ensure a positive experience for Audible users. Representatives are trained to handle technical problems, explain Audible’s features, and resolve customer concerns efficiently while maintaining a friendly and professional attitude.

What are the key skills and qualifications needed to thrive as an Audible Customer Service representative?

To thrive as an Audible Customer Service Representative, you need strong communication abilities, problem-solving skills, and a customer-focused mindset, usually supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and support Audible's reputation for excellent service.

What are some common challenges faced by Audible Customer Service representatives, and how are they supported in handling them?

Audible Customer Service representatives often encounter challenges such as addressing complex billing issues, troubleshooting account access problems, and assisting customers with audiobook downloads across various devices. To support them, Audible provides comprehensive training, knowledge bases, and a collaborative team environment where representatives can consult with technical experts or escalate more complicated cases. Regular feedback sessions and access to updated resources also help representatives stay informed and confident in delivering effective solutions.

What is the difference between Audible Customer Service vs Call Center Representative?

AspectAudible Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, tech-focusedCall centers, office or remote
Employer & IndustryAudible, audiobook and media industryVarious industries, including retail, telecom, and services
Common Search IntentCustomer support for AudibleGeneral customer support roles

Audible Customer Service primarily focuses on assisting Audible users with account, technical, and content issues within the media industry. Call Center Representatives handle a broader range of customer inquiries across multiple industries. While both roles require strong communication skills and customer service experience, Audible Customer Service is specialized in digital media support, often offering remote work options.

Does Audible offer remote jobs?

Audible Customer Service roles are often available as remote positions, allowing employees to work from home. These jobs typically require strong communication skills and familiarity with customer service tools, and they may involve flexible schedules. Availability can vary based on the specific role and location, so checking current openings is recommended.
More about Audible Customer Service jobs

What cities are hiring for Audible Customer Service jobs?

Cities with the most Audible Customer Service job openings:

What states have the most Audible Customer Service jobs?

States with the most job openings for Audible Customer Service jobs include:

What job categories do people searching Audible Customer Service jobs look for?

The top searched job categories for Audible Customer Service jobs are:

Audible Customer Service jobs near you
Infographic showing various Audible Customer Service job openings in the United States as of September 2026, with employment types broken down into 47% Full Time, and 53% Part Time. Highlights an 93% In-person, and 7% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Montoursville, PA • Remote

ACC PREMIERE
See more jobs at ACC PREMIEREexternal

$11.50/hr

Full-time

Posted 2 days ago

New

Job description

Work From Home-Customer Service

***Equipment Provided***

***Paid Training***

At American Customer Care/ Premiere Response, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry.

We are currently hiring professionals to work in the role of: Remote Customer Service Representative

RESPONSIBILITIES:

  • Handle customer inquiries and complaints
  • Document and update customer records based on interactions
  • Maintain a knowledge base of the evolving products and services
  • Increase customer retention by implementing creative problem-solving skills
  • Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS:

  • Minimum of 2 years customer service experience in a call center environment
  • Experience supporting brand products and services
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Minimum HS diploma, college preferred
  • Experience with diagnosing and troubleshooting
  • Has experience supporting consumer products and/or services.

TRAINING:

  • Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)
  • Systems training (How to use CRM and ACD Tools)
  • Remote training (via the video conference platform Zoom)
  • 100% Attendance

WHY US?

  • We inspire and develop employees to be able to effectively empathize with consumers.
  • We create experiences that provide promotion opportunities from within.
  • We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

Home Environment and Work Space:

  • Dedicated home office workspace, preferably a separate room with its own door
  • Adequate space to set up the workstation
  • Ability to hardwire internet (plug directly into your router)
  • Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
  • Agents are responsible for maintaining the workspace in a safe condition
  • Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:
  • Loud music
  • Non-work-related phone calls
  • Other household members
  • You are scheduled on the phone throughout the entirety of your shift. It’s essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

EEO Statement:

ACC/PR is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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