ZipRecruiter

Log In

1

Audible Customer Service Jobs (NOW HIRING)

Audible, Inc.

Business Intelligence Engineer, MEDICI

Newark, NJ · On-site

$53.25 - $69.25/hr

... service data solutions. ABOUT YOU You're a data storyteller who balances technical expertise with ... Audible can make for our customers and our neighbors. This spirit courses throughout Audible ...

Audible, Inc. - B13

Manager, Accounts Payable

Newark, NJ · On-site

$68K - $94K/yr

... Services, ensuring timely and accurate processing - Manage ad hoc projects and create ad hoc ... Audible can make for our customers and our neighbors. This spirit courses throughout Audible ...

Audible, Inc. - B13

Applied Scientist

Newark, NJ · On-site

At Audible, we believe stories have the power to transform lives. It's why we work with some of the ... and services that resolve architecture deficiencies and customers' pain points, while making ...

Audible, Inc. - B13

Director, Product Analytics

Newark, NJ · On-site

$243K - $255K/yr

... self-service data solutions. ABOUT YOU You are proficient in SQL and Python with demonstrated ... Audible can make for our customers and our neighbors. This spirit courses throughout Audible ...

previous pagenext page

Showing results 21-40

All JobsAudible Customer Service Jobs

Audible Customer Service information

See salary details

$9

$18

$26

How much do audible customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for audible customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an Audible Customer Service representative do?

An Audible Customer Service representative assists customers with issues related to their Audible accounts, such as subscription management, billing questions, troubleshooting playback issues, and helping with audiobook purchases or returns. They provide support through various channels like phone, chat, or email to ensure a positive experience for Audible users. Representatives are trained to handle technical problems, explain Audible’s features, and resolve customer concerns efficiently while maintaining a friendly and professional attitude.

What is the difference between Audible Customer Service vs Call Center Representative?

AspectAudible Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, tech-focusedCall centers, office or remote
Employer & IndustryAudible, audiobook and media industryVarious industries, including retail, telecom, and services
Common Search IntentCustomer support for AudibleGeneral customer support roles

Audible Customer Service primarily focuses on assisting Audible users with account, technical, and content issues within the media industry. Call Center Representatives handle a broader range of customer inquiries across multiple industries. While both roles require strong communication skills and customer service experience, Audible Customer Service is specialized in digital media support, often offering remote work options.

Does Audible offer remote jobs?

Audible Customer Service roles are often available as remote positions, allowing employees to work from home. These jobs typically require strong communication skills, computer proficiency, and the ability to handle customer inquiries via phone, chat, or email.

What are some common challenges faced by Audible Customer Service representatives, and how are they supported in handling them?

Audible Customer Service representatives often encounter challenges such as addressing complex billing issues, troubleshooting account access problems, and assisting customers with audiobook downloads across various devices. To support them, Audible provides comprehensive training, knowledge bases, and a collaborative team environment where representatives can consult with technical experts or escalate more complicated cases. Regular feedback sessions and access to updated resources also help representatives stay informed and confident in delivering effective solutions.

What are the key skills and qualifications needed to thrive as an Audible Customer Service representative?

To thrive as an Audible Customer Service Representative, you need strong communication abilities, problem-solving skills, and a customer-focused mindset, usually supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic troubleshooting tools is typically required. Patience, active listening, and empathy are essential soft skills for building rapport and resolving customer issues effectively. These skills ensure positive customer experiences, efficient issue resolution, and support Audible's reputation for excellent service.
More about Audible Customer Service jobs
What cities are hiring for Audible Customer Service jobs? Cities with the most Audible Customer Service job openings:
What states have the most Audible Customer Service jobs? States with the most job openings for Audible Customer Service jobs include:
What job categories do people searching Audible Customer Service jobs look for? The top searched job categories for Audible Customer Service jobs are:
Audible Customer Service jobs near you
Infographic showing various Audible Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Software Development Engineer, Playback Team

Audible, Inc.

Newark, NJ • On-site

Full-time

Re-posted 25 days ago

Job description

At Audible, we believe stories have the power to transform lives. It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THE TEAM The Playback team at Audible owns the core playback logic and services, including players, content delivery, security, listening data, metrics and insights, and a unified SDK. This team focuses on optimizing playback quality, performance, and customer experience across platforms, using automated tools for monitoring and analysis. The Playback team also drives Audible's efforts to advance the state of internet audio through faculty collaborations. You will own critical infrastructure supporting audio ads at Audible, you'll build scalable systems processing billions of ad opportunities annually, delivering world-class advertising experiences to millions of customers. This role offers hands-on technical ownership of audio ad systems, real-time ad serving pipelines, and conversational AI integration. You'll work with talented engineers solving complex distributed systems challenges while directly impacting a business. ABOUT YOU We are seeking a highly skilled and innovative Software Development Engineer to design, architect, and implement machine learning solutions that drive transformative technological advancements. You will combine deep technical expertise with strategic thinking, capable of translating complex business challenges into scalable, intelligent systems. As a Software Development Engineer, you will... - Design, develop, and test software components and applications for a leading global provider of audiobooks - Collaborate with Product, Applied Science, and cross-functional engineering teams to define and deliver innovative advertising products - Optimize ad serving latency, cost, and business metrics for audio advertising at scale - Collaborate on an agile engineering team, writing scalable and maintainable code and influencing team decisions - Collaborate with stakeholders to envision, design, develop, test, and launch customer-centric software solutions - Utilize technology to tackle challenging problems and deliver high-quality code on schedule - Demonstrate proficiency in a wide range of data structures and algorithms, applying them effectively - Independently clarify technical requirements, assess development estimates, and employ diverse design approaches - Conduct code reviews and provide constructive feedback to team members - Foster continuous improvement in software quality, customer experience, and product maintainability - Mentor and lead developers, fostering curiosity and deep technical understanding ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers' daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

Apply