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Associate Support Analyst Jobs (NOW HIRING)

BRMi

Associate Tech Support Analyst

Vienna, VA · On-site

Overview BRMi is seeking a Associate Tech Support Analyst Benefits: Comprehensive Medical, Dental, and Vision Insurance Employer-Paid Life Insurance Employer-Paid Short-Term and Long-Term Disability ...

BRMi

Associate Tech Support Analyst

Vienna, VA · On-site

BRMi is seeking a Associate Tech Support Analyst Benefits: • Comprehensive Medical, Dental, and Vision Insurance • Employer-Paid Life Insurance • Employer-Paid Short-Term and Long-Term ...

BRMi

Associate Tech Support Analyst

Vienna, VA · On-site

Overview BRMi is seeking a Associate Tech Support Analyst Benefits: • Comprehensive Medical, Dental, and Vision Insurance • Employer-Paid Life Insurance • Employer-Paid Short-Term and Long-Term ...

Insperity

Application Support Analyst

New Orleans, LA · On-site

$65K - $80K/yr

... Application Support Analyst Job ID 22053 City New Orleans Published date 24-Jul-2026 State ... Associate's or Bachelor's degree in Information Technology, Computer Science, Business, Finance, or ...

TECO

Data Support Analyst

Tampa, FL · On-site

Data Support Analyst Company: TECO Partners State and City: Florida - Tampa Shift: 8 Hr. X 5 Days ... Associate's degree in Business, Marketing, Finance, or a related field from an accredited ...

TECO

Data Support Analyst

Tampa, FL · Hybrid

Data Support Analyst Company: TECO Partners State and City: Florida - Tampa Shift: 8 Hr. X 5 Days ... Associate's degree in Business, Marketing, Finance, or a related field from an accredited ...

Caresoft Inc.

Nework Support Analyst

Little Rock, AR · On-site

$20 - $22/hr

LRCVB Network Support Analyst Location: Little Rock, AR 72201 Duration: 3 Months (Temp- to-Perm ... Associate's degree in Computer Science, Information Technology, Network Engineering or a related ...

Ubertal Inc

Technical Support Analyst

Forsyth, GA · On-site

Technical Support Analyst Location: Forsyth, GA (Hybrid--3 days onsite, 2 days telework after ... Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent ...

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Associate Support Analyst information

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How much do associate support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is an associate support analyst?

An Associate Support Analyst is an entry-level professional who provides technical support and assistance to end-users or clients within an organization. Their primary responsibilities include troubleshooting software and hardware issues, responding to support tickets, documenting solutions, and escalating complex problems to higher-level technicians. They also help ensure that IT systems run smoothly and efficiently, often working as part of a larger support team. This role is ideal for individuals looking to start a career in IT support and customer service.

What are the key skills and qualifications needed to thrive as an associate support analyst?

To thrive as an Associate Support Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and a relevant degree or experience in information technology. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and seamless IT operations within an organization.

What are some common challenges faced by associate support analysts when handling multiple support tickets?

Associate Support Analysts often manage several support tickets simultaneously, which can be challenging due to varying priorities and the need for prompt resolution. Staying organized, effectively prioritizing tasks, and maintaining clear communication with both team members and end users are crucial to success in this role. Time management skills and familiarity with ticketing systems help ensure that issues are addressed efficiently while delivering a positive customer experience. Regular collaboration with other analysts and departments can also help in resolving complex cases more quickly.

Is an associate support analyst an entry level job?

An associate support analyst is typically considered an entry-level position in IT and technical support roles. It usually requires basic technical skills, such as familiarity with support tools and customer service, and often serves as a starting point for a career in IT support or related fields.

What cities are hiring for Associate Support Analyst jobs?

Cities with the most Associate Support Analyst job openings:

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States with the most job openings for Associate Support Analyst jobs include:

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Infographic showing various Associate Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Associate Tech Support Analyst

Vienna, VA • On-site

BRMi
IT Services • 51 - 200 employees
Learn more about BRMiexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Overview

BRMi is seeking a Associate Tech Support Analyst

Benefits: Comprehensive Medical, Dental, and Vision Insurance Employer-Paid Life Insurance Employer-Paid Short-Term and Long-Term Disability Insurance 401(k)  Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays Educational Assistance

Salary: 75k-97j

FT Onsite in Vienna, VA

An In Person interview will be required for this role

Click here to learn about BRMi's culture.

Click here to see BRMi's Glassdoor reviews

Qualifications
  • 1-5+ years of desktop/technical support experience
  • Experience with the ServiceNow ticketing system or equivalent
  • Strong communication skills to provide daily updates and status reports
  • Imaging and deploying laptops and desktops for onboarding
  • Break/fix hardware support and troubleshooting, end to end
  • Testing returned devices through the return merchandise (RMA) process
  • Recovering assets through IT asset return and offboarding tickets, including scanning devices in and out
  • Fulfilling software installation/update requests and troubleshooting
  • Supporting our virtual environment (VM requests and related issues)

 BRMi will not sponsor applicants for work visas for this position.

This is a W2 opportunity only

EOE/Minorities/Females/Vet/Disabled 

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. 

Employment Type: OTHER
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About BRMi

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Silver Spring, MD, US

Year founded

2004

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