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BS&A Software LLC

Associate Support Specialist

Bath, MI · On-site

$15.25 - $19.75/hr

As an Associate Support Specialist, you will specialize in providing professional, courteous, and efficient product support for BS&A Software's. applications. You will have extensive customer contact ...

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How much do associate support specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate support specialist in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does an associate support specialist do?

An Associate Support Specialist is responsible for assisting customers or internal teams by providing technical or product-related support. They typically troubleshoot issues, answer inquiries, and help resolve problems via email, phone, or chat. Their role may also include documenting solutions, escalating complex issues, and ensuring customer satisfaction. This position often serves as an entry point into technical support or customer service careers, requiring strong communication and problem-solving skills.

What are some common challenges faced by associate support specialists during their first year, and how can they overcome them?

Associate Support Specialists often encounter challenges such as managing a high volume of support tickets, quickly learning company-specific systems, and effectively communicating with both technical and non-technical users. To overcome these hurdles, it's helpful to proactively seek guidance from experienced team members, take advantage of any available training resources, and maintain organized notes about common issues and solutions. Building strong relationships within the support team also fosters a collaborative environment where knowledge-sharing is encouraged, which can make navigating the learning curve much smoother.

What are the key skills and qualifications needed to thrive as an associate support specialist, and why are they important?

To thrive as an Associate Support Specialist, you need strong problem-solving abilities, a basic understanding of IT systems, and typically an associate degree or equivalent experience. Familiarity with help desk ticketing systems, remote support tools, and standard office software is commonly required. Excellent communication, patience, and a customer-oriented mindset are crucial soft skills for success in this role. These competencies ensure efficient support, high customer satisfaction, and smooth resolution of technical issues.

Is an associate support specialist role in demand?

The associate support specialist role is in steady demand across various industries, especially in technology, healthcare, and customer service sectors. Employers seek candidates with strong communication skills and familiarity with support tools like ticketing systems, and the role often offers opportunities for career advancement.

What is the role of an associate support specialist?

An associate support specialist provides technical assistance and customer service to users, often troubleshooting issues with products or services. They typically use communication skills, problem-solving abilities, and support tools like ticketing systems to resolve client concerns efficiently.

What cities are hiring for Associate Support Specialist jobs?

Cities with the most Associate Support Specialist job openings:

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Infographic showing various Associate Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Associate Support Specialist

Bath, MI • On-site

BS&A Software LLC
Software Development • 51 - 200 employees
Learn more about BS&A Software LLCexternal

$15.25 - $19.75/hr

Full-time

Re-posted 8 days ago

Job description

Description:

Company Overview: BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility districts throughout the country. Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Enterprise Software Support Specialist to join our team and contribute to our high level of customer service.

Position Overview: As an Associate Support Specialist, you will specialize in providing professional, courteous, and efficient product support for BS&A Software’s. applications. You will have extensive customer contact, so exceptional communication skills are necessary to establish and maintain relationships with customers. Working in a structured, fast-paced environment, you will need to troubleshoot multiple issues and rapidly adapt to challenges. You will be responsible for assessing customer needs, troubleshooting issues related to customer data, recommending corrective actions, and driving issues to resolution. You will be expected to work well with and support other company staff members to reinforce the company’s growth plan.

Requirements:

 Key Responsibilities:

  • Successfully completing the 6-month to 9-month onboarding process, as determined by your manager.
  • Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees
  • Asking a progressive series of questions to determine the customer’s needs and providing a quality solution.
  • Efficiently relaying technical/procedural concepts, tailored to the customer’s level of expertise
  • Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions
  • Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities.
  • Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service.
  • Continuing to learn the team’s suite of applications.
  • Converting and balancing data (if applicable)
  • Working with the Quality Assurance team to troubleshoot issues.
  • Testing developer changes to ensure accuracy.
  • Taking on individual projects

 Qualifications:

  • Proven experience in technical support or similar customer-focused role. Familiarity with enterprise software solutions is preferred.
  • Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers.
  • Strong understanding of procedural concepts and the ability to efficiently relay them to customers.
  • Ability to maintain composure and confidence in unfamiliar situations.
  • Ability to manage stress and anxiety levels in complex and fast paced environments
  • Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment.
  • Ability to work well with other company staff members to support the company’s growth plan.