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Associate It Support Specialist Jobs (NOW HIRING)

IntelliPro Group Inc.

IT Support Specialist

Plainfield, IL · On-site

$25 - $28/hr

Client Support Associate / IT Support Specialist Duration: 3 Months Contract (Possible Extension / Temp-to-Hire) Location: Plainfield, IL 60544 (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM ...

CIRM

IT Support Specialist

South San Francisco, CA · On-site

Job Functions The IT Support Specialist's key functions consist of endpoint management via MDM ... Supervision Received Reporting to the Associate IT Director. Supervision Exercised None ...

Reinsurance Associate Inc.

IT Support Specialist

Fenton, MO · On-site

$50K - $62K/yr

We're looking for an IT Support Specialist who enjoys solving problems, helping people, and growing ... Associate degree or technical certification from an accredited technical college preferred * 1 to 3 ...

JST

IT Support Specialist

Albuquerque, NM · On-site

As an IT Support Support Specialist in the Joint Navigation Warfare Center (JNWC) you will help empower the Department of Defense's navigation warfare (NAVWAR) mission ensuring positioning ...

maysteel

IT Support Specialist II

Allenton, WI

Associate's or Bachelor's degree in Information Technology or related field preferred. * Minimum of 5 years of IT support experience. * Strong knowledge of Windows, Microsoft 365, Active Directory ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

Kendall Group

IT Support Specialist

Portage, MI · On-site

We're that company where people stay! We're proud to say more than 60% of our associates have more ... The IT Support Specialist will be monitoring, installing, and maintaining computers, computer ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

Silver Hills Bakery

IT Support Specialist

Rossville, TN · On-site

Position: IT Support Specialist - Level 2 Reports to: IT Support Team Lead We are looking for an IT Support Specialist II to join our IT Team! This role is responsible for providing Level 2 technical ...

CFS

IT Support Specialist

Brooklyn, NY · On-site

$60K - $65K/yr

IT Support Specialist - Level 1 (100% On‑Site) Salary $60,000 - $65,000 Brooklyn A private high school in South Brooklyn is seeking a Level 1 IT Support Specialist to support ~450 students and 100 ...

TFL INC

IT Support Specialist

Omaha, NE · On-site

Description As an IT Support Specialist you are responsible for supporting company technology systems, troubleshooting hardware and software issues, and assisting employees with day-to-day technical ...

UNITED WAREHOUSE COMPANY

IT Support Specialist

Wichita, KS · On-site

$45K - $50K/yr

POSITION OVERVIEW The IT Support Specialist is a people-oriented individual who supports the company's technology systems while working in a dynamic and fast paced environment. In this important role ...

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Associate It Support Specialist information

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How much do associate it support specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for associate it support specialist in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is an associate IT support specialist?

Associate IT Support Specialists are entry-level professionals responsible for assisting with the maintenance, troubleshooting, and support of an organization's computer systems and networks. They help end users resolve technical issues, install and configure hardware and software, and escalate complex problems to higher-level IT staff. This role is essential for ensuring smooth day-to-day technology operations and often serves as a starting point for a career in IT support or systems administration.

What are the key skills and qualifications needed to thrive as an associate IT support specialist?

To thrive as an Associate IT Support Specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and often an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with help desk ticketing systems, remote desktop tools, and knowledge base software is typically required. Strong communication, patience, and problem-solving abilities are essential soft skills for effective user support and issue resolution. These skills enable efficient technical assistance, minimize downtime, and enhance user satisfaction in diverse organizational environments.

What are some common challenges faced by an associate IT support specialist, and how can they be effectively managed?

Associate IT Support Specialists often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To manage these, it’s important to prioritize tasks based on urgency, document solutions for recurring problems, and develop strong interpersonal skills to explain technical concepts in simple terms. Regular training and collaboration with more experienced team members can also help in building confidence and expertise over time.

What is the difference between Associate It Support Specialist vs Help Desk Technician?

AspectAssociate It Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate, IT departments, remote supportHelp desks, call centers, on-site support
Employer & IndustryBusinesses, government, healthcareIT service providers, corporate IT
Common Search IntentEntry-level IT support roles, job differencesHelp desk roles, support technician duties

The Associate It Support Specialist and Help Desk Technician roles often overlap in certifications and work environments, both serving as entry points into IT support. The main difference lies in the scope: Associate It Support Specialists may handle broader technical tasks and more complex issues, while Help Desk Technicians typically focus on initial user support and troubleshooting. Both roles are essential in IT support teams and often require similar certifications and skills.

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Associate It Support Specialist jobs near you
Infographic showing various Associate It Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Associate IT Support Specialist

Beyond Finance

Houston, TX • On-site

Full-time

Re-posted 24 days ago

Beyond Finance rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

About Beyond Finance

Beyond Finance is a next generation financial services company. Our goal is to provide financial peace of mind to our clients by giving them simple and transparent financial products that are customized to their individual circumstances.

We are in constant pursuit of "disruptors" that will help us get to the next level. Our workforce includes celebrated, diverse talents working towards the common objective of developing something transformational for the debt relief industry.

Our team spirit and culture are what set us apart as a company. We love what we do, and we have fun doing it.

About the Role

We are seeking an Associate IT Support Specialist able to contribute towards Beyond Finance's ambitious growth. This is an in-office position, five days a week. You will be hands-on, focused on minimizing end-user downtime, optimizing production uptime and improving user experience.

What You'll Do

The Associate IT Support Specialist will help with the following:

Onsite Success & Hardware Ownership:

  • Office Tech: Installation and maintenance of office networking, conferencing equipment, AV equipment and workstations ensuring all equipment are mission-ready.
  • Onboarding Experiences: Ensure best-in-class tech experiences for new hires during training sessions. Including device setup, first-time logins, and equipment distribution.
  • IT Representative: You will be end-user facing and provide white-glove level of support with a  responsive, communicative and professional attitude. 
  • Inventory Management: Maintain a meticulous inventory of all tech equipment and ensure we are properly stocked with necessary devices and peripherals.

Troubleshooting & System Administration:

  • Endpoint Management & Imaging: Assist with the deployment of software and security patches on Mac and Windows machines. Effectively deduce down-time with remote imaging tools. 
  • Troubleshooting: Identify and resolve OS, software and hardware issues for Windows and MacOS. 
  • Identity and Access: Manage and troubleshoot SSO issues relying on your experience with SAML and SCIM.

Projects & Automations:

  • Scalable Remediations: Learn to identify and resolve endpoint/networking issues at scale by using DEX platforms and scripts. You will be encouraged and mentored to properly develop scripts using bash and powershell.
  • Refine Processes: Help identify manual processes which can be automated using our existing platforms/toolset.
  • Project Development: Contribute action plans for approval. You will be encouraged to be a driver and suggest paths forward. 
  • Documentation: Maintain the "Source of Truth" by creating/updating clear, concise knowledge base articles for both end-users and the internal IT team.

Incidents & Escalations:

  • Assist: Monitor escalation channels and queues to provide T1/T2 support channels.
  • Mentor: Share best practices and troubleshooting knowledge with T1/T2 peers.
  • Escalate: Identify issue trends and bugs to IT Engineering and Security teams.
  • IT Apprenticeship: Assist IT Engineers with investigations and incidents involving Google Workspace, Slack, Zoom and AD/MDM.

What We Look For

  • 3 years of experience in IT support. You know how to quickly resolve issues with Windows/Mac hardware as well as networking issues.
  • You have worked with some of the following, Call Center Software, SSO, MDM, Powershell, Bash, Google Workspace, Azure, OS Imaging, Windows, MacOS.
  • You enjoy the challenge of solving a new problem and will take pride in understanding its cause and how to prevent it.
  • You have experimented with (or are highly motivated to learn) scripting languages like Python, Bash, or PowerShell.
  • You take the time to break-down complex technical issues and will provide guidance when appropriate to reduce future issues.
  • You don't wait for a task list; you see a messy server rack or an outdated manual and work with a sense of urgency.

What Beyond Finance employees say

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