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Associate Support Analyst Jobs in Florida (NOW HIRING)

TECO

Data Support Analyst

Tampa, FL · On-site

Data Support Analyst Company: TECO Partners State and City: Florida - Tampa Shift: 8 Hr. X 5 Days ... Associate's degree in Business, Marketing, Finance, or a related field from an accredited ...

TECO

Data Support Analyst

Tampa, FL · Hybrid

Data Support Analyst Company: TECO Partners State and City: Florida - Tampa Shift: 8 Hr. X 5 Days ... Associate's degree in Business, Marketing, Finance, or a related field from an accredited ...

Ubertal Inc

Customer Support Analyst

Tallahassee, FL · On-site

Customer Support Analyst Location: Tallahassee, FL Engagement Type: Contract Work Mode: On-site ... An Associate or Bachelor's degree in Computer Science, Information Technology, or a closely related ...

New

Citi

Assoc Ops Support Analyst

Jacksonville, FL · On-site

$49K - $68K/yr

RESUME MUST BE ATTACHED FOR CONSIDERATION The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record ...

Bel Fuse Inc.

Systems Support Analyst

Melbourne, FL · On-site

The Systems Support Analyst resolves routine technology issues, supports workplace and print ... Qualifications • Associate degree (2-year degree) in Computer Science, Information Technology, or ...

KACE

International Mail Support Analyst

Miami, FL · On-site

$33/hr

International Mail Support Analyst Location: Miami, FL Security Clearance: Sensitive Security ... An Associates Degree (or equivalent college credit) from an accredited college or university and/or ...

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

Scope: * Provide computer and user support including, but not limited to, installation and ... OR Associate degree in from an accredited college or university with at least 25% of the completed ...

MDVIP LLC

Analyst, EHR Support

Boca Raton, FL

Position Summary The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated ... Associate degree or equivalent combination of education and experience (two years of related ...

MDVIP

Analyst, EHR Support

Boca Raton, FL · On-site

Position Summary The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated ... Associate degree or equivalent combination of education and experience (two years of related ...

MDVIP LLC

Analyst, EHR Support

Boca Raton, FL · On-site

Position Summary The Support Analyst provides tier-one and tier-two support to MDVIP-affiliated ... Associate degree or equivalent combination of education and experience (two years of related ...

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Associate Support Analyst information

What is an associate support analyst?

An Associate Support Analyst is an entry-level professional who provides technical support and assistance to end-users or clients within an organization. Their primary responsibilities include troubleshooting software and hardware issues, responding to support tickets, documenting solutions, and escalating complex problems to higher-level technicians. They also help ensure that IT systems run smoothly and efficiently, often working as part of a larger support team. This role is ideal for individuals looking to start a career in IT support and customer service.

What are the key skills and qualifications needed to thrive as an associate support analyst?

To thrive as an Associate Support Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and a relevant degree or experience in information technology. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and seamless IT operations within an organization.

What are some common challenges faced by associate support analysts when handling multiple support tickets?

Associate Support Analysts often manage several support tickets simultaneously, which can be challenging due to varying priorities and the need for prompt resolution. Staying organized, effectively prioritizing tasks, and maintaining clear communication with both team members and end users are crucial to success in this role. Time management skills and familiarity with ticketing systems help ensure that issues are addressed efficiently while delivering a positive customer experience. Regular collaboration with other analysts and departments can also help in resolving complex cases more quickly.

Is an associate support analyst an entry level job?

An associate support analyst is typically considered an entry-level position in IT and technical support roles. It usually requires basic technical skills, such as familiarity with support tools and customer service, and often serves as a starting point for a career in IT support or related fields.

What cities in Florida are hiring for Associate Support Analyst jobs?

Cities in Florida with the most Associate Support Analyst job openings:

Infographic showing various Associate Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Data Support Analyst

Tampa, FL • On-site

TECO
See more jobs at TECOexternal

Full-time

Posted 24 days ago

Job description

Title: Data Support Analyst
Company: TECO Partners
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days | 4 days in office and 1 remote
Help Support Customer Programs Through Data, Process Improvement, and Partner Collaboration
Are you detail-oriented, analytical, and passionate about using data to improve business processes and customer programs? TECO Partners is looking for a Data Support Analyst to support rebate processing, commission administration, customer payment processing, invoice tracking, and KPI reporting.
In this role, you will work with internal teams, vendors, service providers, marketers, and external stakeholders to help ensure customer program data is accurate, rebate and commission processes run smoothly, and program reporting supports business decisions. This is a great opportunity for someone who enjoys working with data, solving problems, supporting customer programs, and improving processes across teams.
What You'll Do
As a Data Support Analyst, you will support the performance and profitability of TECO Partners programs, with a focus on rebate processing services, commission reporting, customer payments, invoice processing, data analysis, and stakeholder communication.
Key Responsibilities
  • Maintain and improve customer program data
    • Monitor, document, and maintain data sources related to customer programs and services.
    • Identify, update, and resolve data discrepancies.
    • Ensure required data is accurately collected and aligned with project goals.
    • Support modifications and enhancements related to rebate processing services.
  • Administer sales commission processes
    • Use BI reports, ad hoc queries, and third-party marketer reports to support commission analysis.
    • Compile, summarize, and analyze commission information.
    • Support commission policy compliance, sales analysis, and internal and external audits.
  • Support vendor, supplier, and stakeholder relationships
    • Build and maintain business relationships with suppliers, vendors, utilities, business partners, and key stakeholders.
    • Support successful execution of rebate processing, sales programs, and marketing strategies.
    • Communicate effectively with internal and external partners.
  • Analyze rebate and customer program performance
    • Develop, analyze, and report insights related to customer products, services, and program performance.
    • Audit and analyze rebate offerings for conservation efforts and revenue-generating customer programs.
    • Help ensure accuracy, integrity, and accountability in rebate processing.
  • Improve business processes and technology solutions
    • Identify opportunities to improve rebate processing, reporting, and customer program workflows.
    • Support implementation of technology improvements.
    • Communicate and assist with training related to process or system changes.
  • Resolve customer and billing issues
    • Investigate and help resolve customer concerns.
    • Research and correct billing inaccuracies or discrepancies.
    • Create and maintain documentation to support audit requirements.
  • Support purchasing, invoices, and vendor payments
    • Set up purchase orders and requisitions in SAP.
    • Track, organize, and store rebate-related purchase orders and invoices.
    • Support timely and accurate vendor payment processing.

Who You'll Work With
In this role, you will collaborate with a variety of internal and external partners.
Internal Partners
You may work with teams such as:
  • Marketing
  • General Accounting
  • Regulatory Affairs
  • TECO Partners
  • Accounts Payable
  • Leadership and business stakeholders across TECO Energy

External Partners
You may also interact with:
  • Gas marketers
  • General contractors
  • Equipment manufacturers
  • Customers
  • North American utilities
  • Regulatory agencies
  • Industry associations
  • Vendors and service providers

What Success Looks Like
You will be successful in this role when you:
  • Maintain accurate and reliable customer program data.
  • Support timely rebate, commission, invoice, and customer payment processing.
  • Identify and resolve data discrepancies with strong attention to detail.
  • Build productive relationships with internal teams, vendors, and external partners.
  • Provide useful reporting and analysis that supports business decisions.
  • Help improve processes, documentation, and technology workflows.
  • Communicate clearly and professionally with stakeholders.

Required Qualifications
Education
  • Associate's degree in Business, Marketing, Finance, or a related field from an accredited institution.

Experience
Minimum of 3 years of related experience in market research, customer service, sales administration, or other related experience
Required Knowledge, Skills, and Abilities
The ideal candidate will have:
  • Ability to work independently with minimal supervision.
  • Ability to collaborate effectively as part of a team.
  • Strong attention to detail and accuracy.
  • Proficiency with Microsoft Word and Microsoft Excel.
  • Experience using SAP.
  • Experience using Adobe Acrobat Pro.

Preferred Qualifications
The following qualifications are preferred but not required:
  • Bachelor's degree in Business, Marketing, Finance, or a related field from an accredited institution.
  • Experience with Salesforce or Infor CRM and PowerBi.
  • Knowledge and experience in tariff analysis and review.
  • Knowledge and expertise in the areas of residential and commercial energy programs and services industry
  • Knowledge of utility rebate tracking and processing.
  • Knowledge of North American utility PGA and conservation measures.
  • Familiarity of gas and electric utility rebate programs, commercial kitchen appliances, lighting and HVAC equipment.

Our Competencies
At Peoples Gas, we look for team members who demonstrate the following competencies:
  • Champion Safety, Health, and the Environment
  • Take Ownership and Act with Integrity
  • Drive Business Excellence for Customers
  • Build Collaborative Relationships
  • Develop People and Teams
  • Cultivate Innovation and Embrace Change
  • Think Strategically and Exercise Sound Judgment

Why Join Our Team?
Your work helps support programs and services that impact customers, business partners, vendors, and communities. As a Data Support Analyst, you will play an important role in keeping customer program data accurate, supporting rebate and commission processes, improving business workflows, and helping teams make informed decisions.
If you enjoy working with data, supporting customer-focused programs, collaborating with stakeholders, and finding ways to improve processes, this role could be a strong fit for you.

Apply