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Associate Customer Support Analyst Jobs (NOW HIRING)

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ... Associates Degree in a related discipline and Six (6) or more years of related experience. An ...

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

AGDATA LP

Customer Support Analyst

Charlotte, NC · On-site

The Customer Support Analyst will play a critical role in supporting and managing clients. You should be local to our Charlotte office so that you can be trained on-site. Once your training is ...

Vertisystem

Customer Support Analyst

Beaverton, OR · On-site

$16/hr

Customer Support Analyst Location: Beaverton, OR 97006 Duration: 6 months contract possibility to go longer PR: $16/hr Shift/Hours: 3 shifts 6am PST , 7am PST and 8am PST 8hours each Day one will be ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management. Strategic ...

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

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Associate Customer Support Analyst information

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How much do associate customer support analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for associate customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.

What cities are hiring for Associate Customer Support Analyst jobs?

Cities with the most Associate Customer Support Analyst job openings:

What are the most commonly searched types of Customer Support Analyst jobs?

The most popular types of Customer Support Analyst jobs are:

What states have the most Associate Customer Support Analyst jobs?

States with the most job openings for Associate Customer Support Analyst jobs include:

What are popular job titles related to Associate Customer Support Analyst jobs?

For Associate Customer Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Associate Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Customer Support Analyst

Tallahassee, FL • On-site

Tal Search Group, Inc.
51 - 200 employees
Learn more about Tal Search Group, Inc.external

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Support Analyst

Location: Tallahassee, Florida (Onsite)

Duration: 1 yr, plus extension

Rate: W2 + CHP

Start Date: October, 2026


General Experience Expectations: Typically has two (2) years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products, problem-solving, and troubleshooting skills.


Scope of Work/Job Characteristics:

The Customer Support Analysts will serve on the Production Support Team for the client's Information Management System (CIMS) as part of the Offender-Based Information System (OBIS) Modernization Program. The Customer Support Analysts serve as the primary point of contact for users experiencing issues or requesting assistance with CIMS throughout the phased release of this novel solution. Unlike traditional legacy support roles, this position requires a proactive problem-solver who can navigate an evolving application landscape and ensure a seamless rollout experience. The Customer Support Analysts play a critical role in securing the timely resolution of production issues by gathering comprehensive information, managing high-volume ticket deduplication, and performing Tier 1 and Tier 2 technical troubleshooting. These roles serve as a vital bridge between a massive user base and external partners, collaborating with internal technical teams and vendors to triage defects and prioritize fixes. By pairing data-driven issue tracking with exceptional customer service, the analyst minimizes downtime and champions system adoption across the entire Department.


Required Qualifications:

A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience, skills, and knowledge for this position:

•Experience supporting enterprise software applications;

•Experience working within a Help Desk, Service Desk, or IT Support environment;

•Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;

•Strong analytical and troubleshooting skills;

•Excellent verbal and written communication skills;

•Demonstrated ability to work effectively with both technical and non-technical users;

•Ability to prioritize multiple competing requests in a fast-paced production environment; and

•Experience documenting business and technical issues in a clear, concise manner.


Preferred Qualifications:

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

•Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management; and

•Proven track record supporting large-scale, phased deployments of custom or greenfield enterprise solutions.


WE ARE UNABLE TO WORK WITH THIRD PARTIES, NO VISA SPONSORSHIP/TRANSFER, AND CAN ONLY HIRE ON W-2 BASIS. THANK YOU

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