ZipRecruiter

Log In

1

Associate Customer Support Analyst Jobs in Minnesota

Marvin

Customer Experience Support Analyst

Eagan, MN · On-site

The CX Support Analyst will have the opportunity to use their skills to provide front-line application support for customers and employees with all CX Systems. These include our Quote and Order ...

Marvin

Customer Experience Support Analyst

Eagan, MN · On-site

$19.88 - $26.51/hr

Job Overview The CX Support Analyst will have the opportunity to use their skills to provide front-line application support for customers and employees with all CX Systems. These include our Quote ...

Marvin

Customer Experience Support Analyst

Eagan, MN · On-site

Job Overview The CX Support Analyst will have the opportunity to use their skills to provide front-line application support for customers and employees with all CX Systems. These include our Quote ...

Marvin

Customer Experience Support Analyst

Eagan, MN · On-site

Job Overview The CX Support Analyst will have the opportunity to use their skills to provide front-line application support for customers and employees with all CX Systems. These include our Quote ...

MatrixCare

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your ...

Resmed

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your ...

MatrixCare

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your ...

Thomson Reuters

Applications Support Analyst

Eagan, MN · On-site

As a Technical Associate of Processing, you'll support operations teams in using the 1040SCAN ... Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis ...

THOMSON REUTERS

Applications Support Analyst

Eagan, MN · On-site

As a Technical Associate of Processing, you'll support operations teams in using the 1040SCAN ... Analyze customer and application issues, assess scope of impact, conduct basic root-cause analysis ...

Van Meter

Sales Support Analyst

Cottage Grove, MN · On-site

$77K - $85K/yr

The role includes analyzing and adjusting customer and system pricing, supporting account strategy ... with an Associate's Degree required * Bachelor's degree preferred * Experience analyzing and ...

WEG Electric Corp

IT Support Analyst

Minneapolis, MN · On-site

$70K - $80K/yr

Associate's or Bachelor's degree in Information Technology, Information Systems, or related field ... Demonstrated customer service mindset with strong problem-solving skills * Ability to prioritize ...

next page

Showing results 1-20

All JobsAssociate Customer Support Analyst JobsAssociate Customer Support Analyst Jobs in Minnesota

Associate Customer Support Analyst information

See Minnesota salary details

$12

$26

$40

How much do associate customer support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate customer support analyst in Minnesota is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.38 per hour, depending on experience, location, and employer.

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.
Infographic showing various Associate Customer Support Analyst job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,124 per year, or $26 per hour.

Support Analyst

Bloomington, MN • On-site

Lucas James Talent Partners
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Lucas James Talent Partnersexternal

$40K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Support Analyst Job Description



Job Summary:

At TempWorks, the Support Analyst is responsible for providing exceptional support to end users of a proprietary software package on a wide variety of issues. The Support Analyst identifies, researches, and resolves software related issues. The Support Analyst also responds to telephone calls, emails, and internal requests for software support. The Support Analyst documents, tracks, and monitors the problem to ensure a timely resolution.


General Responsibilities:

  • Create and maintain positive customer relationships
  • Utilize help desk software to track and resolve software problems and requests
  • Communicate professionally and effectively with customers at all levels. Explain technical details in a plain, clear, and simple manner
  • Troubleshoot and triage incoming support requests related to TempWorks' enterprise and hosted software solutions
  • Identify the nature of issues (e.g., software bugs, setup errors, corrupted data, user error) and escalate appropriately to internal teams
  • Required to be on-call for support issues during non-business hours on a rotating basis
  • Willingness to learn new technologies as they become available
  • Assist in the development of online FAQs and knowledge base
  • Learning and understanding of all aspects of the TempWorks products, including the core enterprise system, Web Center, and other ancillary product lines
  • Report all billable hours and expenses
  • Performs other related duties as assigned


Required Skills and Abilities:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Proficient in Microsoft Office Suite or related software
  • Excellent organization skills and attention to detail
  • Basic understanding of Software procedures and systems such as SQL
  • Ability to work independently


Education and Experience:

  • Associates degree or higher preferred
  • 1+ years of customer service experience
  • Ability to be self-taught in a variety of software applications and languages
  • Ability to learn new technologies, software platforms, and retain information quickly
  • Team player with goal-oriented personality
  • Ability to work with non-technical end users on first level support issues


Physical Requirements:

  • Prolonged periods sitting at desk and working on a computer
  • Must be able to lift up to 10 pounds at times


Compensation and Benefits


The pay range for this role is: $40,000 - $55,000


TempWorks Software offers a comprehensive benefits package and provides eligible employees with an opportunity to enroll in various benefit programs, subject to applicable waiting periods. This includes the following:


  • Paid Time Off
  • Holiday Pay
  • Volunteer Time Off
  • Medical Insurance
  • Health Savings Account with Employer Contribution
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Employer Match
  • Life Insurance and AD&D
  • Short-Term and Long-Term Disability Insurance
  • Paid and Unpaid Leave of Absences



TempWorks Software does not participate in E-Verify.

Apply