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Associate Customer Support Analyst Jobs in Minnesota

TEKsystems

Desktop Support Analyst

Minneapolis, MN

$23 - $25/hr

Description This position requires various skill sets in both technical and analytical areas. This ... Skills Desktop, Troubleshooting, Support, Customer service, Active directory, Windows 10, Hardware ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN

$23 - $25/hr

Description This position requires various skill sets in both technical and analytical areas. This ... Skills Desktop, Troubleshooting, Support, Customer service, Active directory, Windows 10, Hardware ...

Omni Inclusive

Customer Support - II2

Minneapolis, MN · On-site

$17.75 - $22.75/hr

Advise customers on U.S. Treasury financial products, regulations, and forms. * Support account ... Associate degree in business or an equivalent combination of education and experience * Minimum one ...

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Associate Customer Support Analyst information

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$12

$26

$40

How much do associate customer support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate customer support analyst in Minnesota is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $29.38 per hour, depending on experience, location, and employer.

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.
Infographic showing various Associate Customer Support Analyst job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,124 per year, or $26 per hour.

Technical Support Analyst (Part Time)

Columbia Heights, MN • On-site

Integrated Resources INC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Integrated Resources INCexternal

Part-time

Re-posted 14 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Position: Technical Support Analyst (Part-Time)
Duration: 12 months
Location: Columbia Heights, MN

Shift Timings:

  • Monday & Tuesdays 6am-Noon
  • Monday & Tuesdays 7am- 1 pm


DESCRIPTION:

  • Resolve client tech issues, determine effective resolution of issues by troubleshooting & analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation;
  • Provide remote tech support for hardware (printers, desktop, laptop, drivers, monitors, and Mobile Handheld Devices) & software (internally developed apps, productivity, computer OS systems, internet apps, and various drivers);
  • Interact with internal & external escalation resources to resolve complex tech issues; Recommend current supported software apps & hardware appropriate to best meet requirements;
  • Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware,& systems;
  • Assist with testing of new or upgraded PC software & hardware releases as requested.

Required:

  • 1-3 years experience in a Support Center or Call Center environment;
  • 2-4 years experience in an IT Support environment.;
  • Cert preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track

SKILLS:

  • Customer service and quality focused, communication, problem-solving, analytical, troubleshooting, team work a huge need and good prioritization skills;
  • Work logically under pressure, can work in a changing environment & deal successfully with stressful situations.

TECHNICAL REQUIREMENTS:

  • Experience with Windows 7, Outlook 2010, remote management tools, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools (2010), web-based applications, TCP/IP, Good sight, hearing, and speech;
  • Ability to use a keyboard and mouse;
  • Lifting moderate weights, less than 50 lbs.
Qualifications

Technical support, Desktop Suport, PC Support

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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