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Customer Support Data Analyst Jobs (NOW HIRING)

Fivetran, Inc.

Senior Support Data Analyst

Oakland, CA · On-site

$200 - $250/hr

With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no ... Together, we support thousands of organizations as they build a trusted foundation for analytics ...

Strategic Data Systems

Senior Data Analyst

Dahlgren, VA · On-site

$87K - $110K/yr

Data Analyst Dahlgren Naval Surface Warfare Center, Dahlgren, VA Salary negotiable (Dependent on ... Customer support, including interfacing with customers, trouble shooting, product review and ...

Guild

Data Analyst

$82K - $118K/yr

Our goal is to provide affordable home financing for our customers, utilizing the best terms ... Position Summary The Data Analyst plays an important role in the organization by supporting ...

LP Analyst

Data Analyst - Data Operations

Dallas, TX · On-site

Job Summary : LP Analyst is a leading independent private asset cloud-based analytics and ... Responsibilities : • Support the build-out and maintenance of ETL/ELT pipelines that collect ...

Index Analytics LLC

Data Analyst

Baltimore, MD · On-site

$60 - $80/hr

POSITION OVERVIEW The Data Analyst will support data analysis, reporting, and analytics solution delivery in a federal healthcare environment. This role will work with internal and external ...

Mondo

Data Analyst

Phoenix, AZ · On-site

$95K/yr

This role supports data-driven decision-making by bridging the product and data science functions within the team, translating broad datasets into actionable results. Job Summary * Analyze large and ...

ResolveSoft Inc

Data Analyst

Kansas City, MO · On-site

$65K - $85K/yr

Onsite, Kansas City, MO Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data that informs grants management ...

ResolveSoft Inc

Data Analyst

Washington, DC · On-site

$65K - $85K/yr

Onsite, Washington DC Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data that informs grants management ...

Analytic Services Inc

Data Analyst

Alexandria, VA

Position Overview ANSER is seeking a skilled Data Analyst to support an Office of the Secretary of War (OSW) client. In this role, you will leverage data analytics, business intelligence, and ...

Talent Groups

Data Analyst

Phoenix, AZ · On-site

Position Overview The role focuses on data analysis, statistical analysis, data management, reporting, and database support . You will work with large and complex datasets, identify trends and data ...

VTG

Data Analyst

Chantilly, VA · On-site

Overview We are seeking an experienced Data Analyst / Business Analytics Specialist to support data ... Translate customer requirements and business needs into project or system specifications.

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Customer Support Data Analyst information

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How much do customer support data analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer support data analyst in the United States is $37.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $44.71 per hour, depending on experience, location, and employer.

What does a customer support data analyst do?

A Customer Support Data Analyst is responsible for analyzing data related to customer service interactions to identify trends, measure performance, and suggest improvements. They work with large datasets from support tickets, chat logs, and customer feedback to uncover patterns and insights. Their findings help customer support teams optimize processes, improve customer satisfaction, and make data-driven decisions. They often collaborate with other departments, such as product and engineering, to address recurring issues and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support data analyst?

To thrive as a Customer Support Data Analyst, you need strong analytical skills, experience with data visualization, and a background in statistics or related fields, often supported by a relevant degree. Proficiency in tools such as SQL, Excel, customer support platforms (like Zendesk), and analytics software (like Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you stand out in interpreting data and collaborating with support teams. These skills are vital for identifying trends, optimizing customer experiences, and driving data-informed decision-making in support operations.

How does a customer support data analyst typically collaborate with customer service teams to improve support processes?

A Customer Support Data Analyst works closely with customer service teams by analyzing support ticket data, identifying trends, and highlighting areas for improvement. They often participate in regular meetings to present findings and recommend actionable solutions, such as updating knowledge base articles or refining response scripts. This collaboration helps ensure that data-driven insights are directly applied to enhance the overall customer experience and streamline support operations.

What is the difference between Customer Support Data Analyst vs Customer Service Representative?

AspectCustomer Support Data AnalystCustomer Service Representative
Primary RoleAnalyzes customer data to improve support processes and customer satisfactionAssists customers directly with inquiries, issues, and product information
Required SkillsData analysis, SQL, Excel, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, working with data teamsCall centers, retail stores, or online support channels
Common CertificationsData analysis certifications, CRM tools trainingCustomer service certifications, communication courses

The main difference is that Customer Support Data Analysts focus on analyzing customer data to enhance support strategies, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but serve different functions within the industry.

What is a customer support data analyst?

A customer support data analyst is a professional who examines customer service data to identify trends, improve support processes, and enhance customer satisfaction. They often use tools like Excel, SQL, or data visualization software and require strong analytical skills to interpret large datasets and generate actionable insights.

What cities are hiring for Customer Support Data Analyst jobs?

Cities with the most Customer Support Data Analyst job openings:

What states have the most Customer Support Data Analyst jobs?

States with the most job openings for Customer Support Data Analyst jobs include:

What are popular job titles related to Customer Support Data Analyst jobs?

For Customer Support Data Analyst jobs, the most frequently searched job titles are:

Production Support Data Analyst

Alpharetta, GA • On-site

NLB Services
Recruiting and Staffing Services • 10K+ employees
Learn more about NLB Servicesexternal

Full-time

Re-posted 9 days ago

Job description

Job Summary:
NLB Services is a company focused on supporting data accuracy and completeness in enterprise data warehouses. The Production Support Data Analyst will work within IT to maintain the company's data warehouse and ensure performance measurement of various operations.
Responsibilities:
• Works with business stakeholders and IT teams to analyze and resolve data issues for the enterprise data warehouse
• When necessary will creates source to target mapping documents to capture additional application data elements for loading from source systems into the enterprise data warehouse
• Collaborates with ETL team to ensure that source to target mappings are correctly translated into ETL code and that ETL code operates in line with STM requirements
• Performs data validation to confirm data is moved into the data warehouse correctly
• Works with reporting teams to assist them in understanding any reported variances between the data warehouse and source system applications
Qualifications:
Required:
• 3+ years of data analysis experience for a data warehouse
• 2 years P&C Insurance subject matter experience (Policy and Claims)
• Advanced SQL knowledge
• Extensive knowledge of Data Warehousing, ETL and BI Architectures, concepts, and frameworks
• Capable of creating and tuning Semantic layer Reporting Views
• Capable of facilitating data discovery sessions involving business subject matter experts
• Knowledge of RDBMS platforms (e.g., SQL Server, DB2) with experience in generating DDL
Company:
NLB Services is a fast growing consulting, analytics and digital transformation company. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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