Customer Data Analyst
Columbus, OH · On-site
Partner with Digital Marketing to support ecommerce and marketing analytics * Assist in identifying opportunities to improve marketing ROI and customer engagement through data-driven insights ...
Customer Data Analyst
Columbus, OH · On-site
Partner with Digital Marketing to support ecommerce and marketing analytics * Assist in identifying opportunities to improve marketing ROI and customer engagement through data-driven insights ...
Development Data Analyst
Indianapolis, IN · On-site
Develop donor segmentation strategies that support targeted cultivation, stewardship, annual ... Experience with customer relationship management (CRM) systems preferred (Salesforce experience a ...
New
Quick apply
Development Data Analyst
Indianapolis, IN · On-site
Develop donor segmentation strategies that support targeted cultivation, stewardship, annual ... Experience with customer relationship management (CRM) systems preferred (Salesforce experience a ...
New
Data Analyst - Mid
Huntsville, AL · On-site
We are seeking a Data Analyst Mid to support mission-focused programs inHuntsville. The ideal ... customer needs. It is the policy of Cintel that all persons are entitled to equal employment ...
Data Analyst - Mid
Huntsville, AL · On-site
We are seeking a Data Analyst Mid to support mission-focused programs inHuntsville. The ideal ... customer needs. It is the policy of Cintel that all persons are entitled to equal employment ...
Data Analyst
Troy, MI · On-site
The role will support data integration, transformation, analytics, and user-facing applications that improve access to mission and business information. The individual will work with technical teams ...
Data Analyst
Troy, MI · On-site
The role will support data integration, transformation, analytics, and user-facing applications that improve access to mission and business information. The individual will work with technical teams ...
Data Analyst (HQ)
Washington, DC · Hybrid
... data analytics, reporting tools, and visualization platforms, and a demonstrated ability to ... support Koniag Services Inc. and our government customers. This position is located in the ...
Data Analyst (HQ)
Washington, DC · Hybrid
... data analytics, reporting tools, and visualization platforms, and a demonstrated ability to ... support Koniag Services Inc. and our government customers. This position is located in the ...
Data Analyst
New York, NY · Remote
As Arsenaults Data Analyst, youll play a leading role in helping us answer strategic business ... Youll work closely with leadership from Product and Engineering, Customer Success and Support, and ...
Data Analyst
New York, NY · Remote
As Arsenaults Data Analyst, youll play a leading role in helping us answer strategic business ... Youll work closely with leadership from Product and Engineering, Customer Success and Support, and ...
Data Analyst
Lakeland, FL · On-site
... dedicated customer-support team, and a secure database to track and trace cannabis from growth ... As Data Analyst, you will have the opportunity to thrive in a fast-moving, fluid environment, and ...
Data Analyst
Lakeland, FL · On-site
... dedicated customer-support team, and a secure database to track and trace cannabis from growth ... As Data Analyst, you will have the opportunity to thrive in a fast-moving, fluid environment, and ...
Customer Support Analyst
Haslet, TX · On-site
$28.85 - $31.25/hr
About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... Candidates will be responsible for running daily reports and analyzing the data to ensure order ...
Customer Support Analyst
Haslet, TX · On-site
$28.85 - $31.25/hr
About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... Candidates will be responsible for running daily reports and analyzing the data to ensure order ...
Data Analyst
East Syracuse, NY · On-site
$60 - $80/hr
The Data Analyst is responsible for delivering accurate and timely regulatory filings while supporting enterprise reporting across underwriting, finance, and operations. This role balances compliance ...
Data Analyst
East Syracuse, NY · On-site
$60 - $80/hr
The Data Analyst is responsible for delivering accurate and timely regulatory filings while supporting enterprise reporting across underwriting, finance, and operations. This role balances compliance ...
Junior Data Analyst
Orange, CA · On-site
Support business teams with data-driven insights and ad-hoc analysis. * Perform data quality checks and investigate discrepancies. * Prepare and present analytical findings to stakeholders in a clear ...
New
Junior Data Analyst
Orange, CA · On-site
Support business teams with data-driven insights and ad-hoc analysis. * Perform data quality checks and investigate discrepancies. * Prepare and present analytical findings to stakeholders in a clear ...
New
Data Analyst
Redmond, WA · On-site
$147K - $160K/yr
About the Role This role focuses on developing and supporting staffing and workforce planning ... The candidate will build and optimize data pipelines, develop analytical and automation solutions ...
Data Analyst
Redmond, WA · On-site
$147K - $160K/yr
About the Role This role focuses on developing and supporting staffing and workforce planning ... The candidate will build and optimize data pipelines, develop analytical and automation solutions ...
Data Analyst
Arlington, VA · On-site
$85K - $184K/yr
... customer satisfaction. They will perform advanced data analysis using statistical methods, data ... The Data Analyst will validate data accuracy, document processes, and provide insights to support ...
Data Analyst
Arlington, VA · On-site
$85K - $184K/yr
... customer satisfaction. They will perform advanced data analysis using statistical methods, data ... The Data Analyst will validate data accuracy, document processes, and provide insights to support ...
Contracts Data Analyst
Washington, DC · On-site
OverviewJoint Strategic Technologies (JST) is seeking a mid-level Contracts Data Analyst to support ... Our goal is to Elevate the Impact that our employees have on our customers and treat every employee ...
Quick apply
Contracts Data Analyst
Washington, DC · On-site
OverviewJoint Strategic Technologies (JST) is seeking a mid-level Contracts Data Analyst to support ... Our goal is to Elevate the Impact that our employees have on our customers and treat every employee ...
Contracts Data Analyst
Washington, DC · On-site
Support tracking of key acquisition steps, milestones, deliverables, and billing lifecycle metrics ... Our goal is to Elevate the Impact that our employees have on our customers and treat every employee ...
Contracts Data Analyst
Washington, DC · On-site
Support tracking of key acquisition steps, milestones, deliverables, and billing lifecycle metrics ... Our goal is to Elevate the Impact that our employees have on our customers and treat every employee ...
Support data analysis efforts by collecting, cleaning, validating, and preparing data from multiple source systems for dashboards, reports, and visualizations. * Write SQL queries to extract ...
Quick apply
Support data analysis efforts by collecting, cleaning, validating, and preparing data from multiple source systems for dashboards, reports, and visualizations. * Write SQL queries to extract ...
Contracts Data Analyst
Washington, DC · On-site
Support tracking of key acquisition steps, milestones, deliverables, and billing lifecycle metrics ... Our goal is to Elevate the Impact that our employees have on our customers and treat every employee ...
Contracts Data Analyst
Washington, DC · On-site
Support tracking of key acquisition steps, milestones, deliverables, and billing lifecycle metrics ... Our goal is to Elevate the Impact that our employees have on our customers and treat every employee ...
Data Analyst
Fort Worth, TX · On-site
Support enterprise-wide analytics initiatives, including predictive modeling and process ... Ability to work with internal customers and external agencies for compliance and controls. * Strong ...
Data Analyst
Fort Worth, TX · On-site
Support enterprise-wide analytics initiatives, including predictive modeling and process ... Ability to work with internal customers and external agencies for compliance and controls. * Strong ...
Data Analyst
Springfield, VA · On-site
$83K - $122K/yr
The Data Analyst supports the development of data-driven insights, reporting solutions, and analytical products that inform operational and stakeholder decision-making. The Analyst works with ...
Data Analyst
Springfield, VA · On-site
$83K - $122K/yr
The Data Analyst supports the development of data-driven insights, reporting solutions, and analytical products that inform operational and stakeholder decision-making. The Analyst works with ...
Data Analyst
Corning, NY · On-site
Support data capture processes to keep program data timely, accurate, and consistent * Monitor and ... Analyze data to surface trends, risks, and opportunities that support program goals * Maintain ...
Data Analyst
Corning, NY · On-site
Support data capture processes to keep program data timely, accurate, and consistent * Monitor and ... Analyze data to surface trends, risks, and opportunities that support program goals * Maintain ...
Senior Data Analyst/Data Warehouse Consultant
San Jose, CA · On-site
$100K - $127K/yr
Responsibilities : • Support data engineer and data analysis work for the Integrated Justice System and BI Platform Modernization projects. • Relational Data Modeling design and development of ...
Senior Data Analyst/Data Warehouse Consultant
San Jose, CA · On-site
$100K - $127K/yr
Responsibilities : • Support data engineer and data analysis work for the Integrated Justice System and BI Platform Modernization projects. • Relational Data Modeling design and development of ...
Customer Support Data Analyst information
See salary details
$13.46 - $18.84
7% of jobs
$21.15 is the 25th percentile. Wages below this are outliers.
$18.84 - $24.21
41% of jobs
The median wage is $25.02 / hr.
$24.21 - $29.59
11% of jobs
$29.59 - $34.97
7% of jobs
$34.97 - $40.34
7% of jobs
$41.30 is the 75th percentile. Wages above this are outliers.
$40.34 - $45.72
7% of jobs
$45.72 - $51.09
5% of jobs
$51.09 - $56.47
5% of jobs
$56.47 - $61.84
2% of jobs
$61.84 - $67.22
5% of jobs
$67.22 - $72.60
1% of jobs
$13
$37
$72
How much do customer support data analyst jobs pay per hour?
As of Sep 9, 2026, the average hourly pay for customer support data analyst in the United States is $37.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $44.71 per hour, depending on experience, location, and employer.
What does a customer support data analyst do?
A Customer Support Data Analyst is responsible for analyzing data related to customer service interactions to identify trends, measure performance, and suggest improvements. They work with large datasets from support tickets, chat logs, and customer feedback to uncover patterns and insights. Their findings help customer support teams optimize processes, improve customer satisfaction, and make data-driven decisions. They often collaborate with other departments, such as product and engineering, to address recurring issues and enhance the overall customer experience.
What are the key skills and qualifications needed to thrive as a customer support data analyst?
To thrive as a Customer Support Data Analyst, you need strong analytical skills, experience with data visualization, and a background in statistics or related fields, often supported by a relevant degree. Proficiency in tools such as SQL, Excel, customer support platforms (like Zendesk), and analytics software (like Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you stand out in interpreting data and collaborating with support teams. These skills are vital for identifying trends, optimizing customer experiences, and driving data-informed decision-making in support operations.
How does a customer support data analyst typically collaborate with customer service teams to improve support processes?
A Customer Support Data Analyst works closely with customer service teams by analyzing support ticket data, identifying trends, and highlighting areas for improvement. They often participate in regular meetings to present findings and recommend actionable solutions, such as updating knowledge base articles or refining response scripts. This collaboration helps ensure that data-driven insights are directly applied to enhance the overall customer experience and streamline support operations.
What is the difference between Customer Support Data Analyst vs Customer Service Representative?
| Aspect | Customer Support Data Analyst | Customer Service Representative |
|---|---|---|
| Primary Role | Analyzes customer data to improve support processes and customer satisfaction | Assists customers directly with inquiries, issues, and product information |
| Required Skills | Data analysis, SQL, Excel, communication | Communication, problem-solving, product knowledge |
| Work Environment | Office or remote, working with data teams | Call centers, retail stores, or online support channels |
| Common Certifications | Data analysis certifications, CRM tools training | Customer service certifications, communication courses |
The main difference is that Customer Support Data Analysts focus on analyzing customer data to enhance support strategies, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but serve different functions within the industry.
What is a customer support data analyst?
A customer support data analyst is a professional who examines customer service data to identify trends, improve support processes, and enhance customer satisfaction. They often use tools like Excel, SQL, or data visualization software and require strong analytical skills to interpret large datasets and generate actionable insights.
What cities are hiring for Customer Support Data Analyst jobs?
Cities with the most Customer Support Data Analyst job openings:
What states have the most Customer Support Data Analyst jobs?
States with the most job openings for Customer Support Data Analyst jobs include:
What are popular job titles related to Customer Support Data Analyst jobs?
For Customer Support Data Analyst jobs, the most frequently searched job titles are:
Customer Data Analyst
Columbus, OH • On-site
Express & Bonobos
Full-time
Re-posted 17 days ago
Job description
Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
About Bonobos
Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.
Location Name
Columbus Corporate Headquarters
Responsibilities
POSITION OVERVIEW
The Customer Data Analyst plays a critical role in understanding and improving the health of our customer file across new and existing customers. This specialist-level role focuses on analyzing customer KPIs, identifying trends in acquisition, retention, and reactivation, and evaluating the impact of product, shopping experience and marketing performance on customer behavior. This role partners closely with Marketing, Digital Media, E-Commerce, and Technology teams to translate complex data into clear, actionable reporting that drives smarter decisions and measurable business impact.
KEY RESPONSIBILITIES
Customer File Analytics & KPI Reporting
Marketing & Product Performance Analysis
Reporting, Dashboards & Storytelling
Data Integrity & Collaboration
REQUIRED EXPERIENCE & QUALIFICATIONS
Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
About Bonobos
Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.
Location Name
Columbus Corporate Headquarters
Responsibilities
POSITION OVERVIEW
The Customer Data Analyst plays a critical role in understanding and improving the health of our customer file across new and existing customers. This specialist-level role focuses on analyzing customer KPIs, identifying trends in acquisition, retention, and reactivation, and evaluating the impact of product, shopping experience and marketing performance on customer behavior. This role partners closely with Marketing, Digital Media, E-Commerce, and Technology teams to translate complex data into clear, actionable reporting that drives smarter decisions and measurable business impact.
KEY RESPONSIBILITIES
Customer File Analytics & KPI Reporting
- Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value
- Perform deep-dive analysis to understand the drivers behind customer trends and performance changes
- Monitor customer file health over time, identifying risks and opportunities tied to product, channel, and marketing performance
Marketing & Product Performance Analysis
- Evaluate the effectiveness of marketing campaigns and product initiatives as they relate to customer growth and loyalty
- Partner with Digital Marketing to support ecommerce and marketing analytics
- Assist in identifying opportunities to improve marketing ROI and customer engagement through data-driven insights
Reporting, Dashboards & Storytelling
- Develop and maintain dashboards and reporting tools to track customer and marketing performance
- Translate complex datasets into clear, actionable insights for marketing, merchandising, and leadership teams
- Support the development of standardized reporting frameworks and recurring performance readouts
Data Integrity & Collaboration
- Partner with Technology and Platform teams to maintain the customer database, ensuring accuracy, consistency, and growth across online and offline channels
- Ensure data integrity through validation, cleansing, and ongoing quality checks
- Collaborate cross-functionally to support test-and-learn initiatives and continuous improvement
REQUIRED EXPERIENCE & QUALIFICATIONS
- Bachelor's degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus
- 3-5+ years of experience in data analysis, customer analytics, or marketing analytics
- Strong experience working with customer databases and large datasets
- Proficiency in data extraction and analysis
- Experience with Google Analytics and CRM or marketing automation platforms
- Experience with data visualization and BI tools
- Advanced Excel skills; familiarity with statistical analysis techniques
- Experience in ecommerce or digital-first businesses; fashion retail preferred
- Ability to manage multiple workstreams independently in a fast-paced environment
- Strong attention to detail with the ability to communicate insights clearly to non-technical stakeholders
Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.