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Customer Support Data Analyst Jobs in Washington

Tecolote Research

Data Support Analyst

Arlington, VA · On-site

$60K - $85K/yr

Provide user support to DoD Analysts searching and exporting data into analysis-ready formats ... Customer support and communication * R or Python experience * Knowledge of DoD Cost and Software ...

Cervello Global Corporation

Data Analyst

Quantico, VA · On-site

Cervello Global Corporation is looking for a Data Analyst to provide support to the Marine Corps Integration Division (MCID) for Integration Support, Information Management, and Knowledge Management ...

Accenture Federal Services

Data Analyst

Arlington, VA · On-site

... customer satisfaction. Perform advanced data analysis using statistical methods, data mining, and ... Validate data accuracy, document processes, and provide insights to support data-driven decision ...

Analytic Services Inc

Data Analyst

Alexandria, VA

Position Overview ANSER is seeking a skilled Data Analyst to support an Office of the Secretary of War (OSW) client. In this role, you will leverage data analytics, business intelligence, and ...

ResolveSoft Inc

Data Analyst

Washington, DC · On-site

$65K - $85K/yr

Onsite, Washington DC Position Summary The Data Analyst supports the Client's Customer Service Improvement Project (CSIP) by collecting, analyzing, and reporting data that informs grants management ...

GXM Technologies LLC

Data Analyst

Washington, DC · On-site

$115K - $158K/yr

The Data Analyst will support the collection, validation, analysis, and reporting of program data to help improve operational performance and inform strategic decisions. The ideal candidate has ...

VTG

Data Analyst

Chantilly, VA · On-site

Overview We are seeking an experienced Data Analyst / Business Analytics Specialist to support data ... Translate customer requirements and business needs into project or system specifications.

GXM Consulting

Data Analyst

Washington, DC · On-site

$115K - $158K/yr

The Data Analyst will support the collection, validation, analysis, and reporting of program data to help improve operational performance and inform strategic decisions. The ideal candidate has ...

Vosper Thornycroft Group

Data Analyst

Chantilly, VA · On-site

Overview We are seeking an experienced Data Analyst / Business Analytics Specialist to support data ... Translate customer requirements and business needs into project or system specifications.

GXM Technologies LLC

Data Analyst

Washington, DC · On-site

$115K - $158K/yr

The Data Analyst will support the collection, validation, analysis, and reporting of program data to help improve operational performance and inform strategic decisions. The ideal candidate has ...

VTG

Data Analyst

Chantilly, VA · On-site

Overview We are seeking an experienced Data Analyst / Business Analytics Specialist to support data ... Translate customer requirements and business needs into project or system specifications.

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Customer Support Data Analyst information

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How much do customer support data analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support data analyst in Washington is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $24.71 and $47.60 per hour, depending on experience, location, and employer.

What does a customer support data analyst do?

A Customer Support Data Analyst is responsible for analyzing data related to customer service interactions to identify trends, measure performance, and suggest improvements. They work with large datasets from support tickets, chat logs, and customer feedback to uncover patterns and insights. Their findings help customer support teams optimize processes, improve customer satisfaction, and make data-driven decisions. They often collaborate with other departments, such as product and engineering, to address recurring issues and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support data analyst?

To thrive as a Customer Support Data Analyst, you need strong analytical skills, experience with data visualization, and a background in statistics or related fields, often supported by a relevant degree. Proficiency in tools such as SQL, Excel, customer support platforms (like Zendesk), and analytics software (like Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you stand out in interpreting data and collaborating with support teams. These skills are vital for identifying trends, optimizing customer experiences, and driving data-informed decision-making in support operations.

How does a customer support data analyst typically collaborate with customer service teams to improve support processes?

A Customer Support Data Analyst works closely with customer service teams by analyzing support ticket data, identifying trends, and highlighting areas for improvement. They often participate in regular meetings to present findings and recommend actionable solutions, such as updating knowledge base articles or refining response scripts. This collaboration helps ensure that data-driven insights are directly applied to enhance the overall customer experience and streamline support operations.

What is the difference between Customer Support Data Analyst vs Customer Service Representative?

AspectCustomer Support Data AnalystCustomer Service Representative
Primary RoleAnalyzes customer data to improve support processes and customer satisfactionAssists customers directly with inquiries, issues, and product information
Required SkillsData analysis, SQL, Excel, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, working with data teamsCall centers, retail stores, or online support channels
Common CertificationsData analysis certifications, CRM tools trainingCustomer service certifications, communication courses

The main difference is that Customer Support Data Analysts focus on analyzing customer data to enhance support strategies, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but serve different functions within the industry.

What is a customer support data analyst?

A customer support data analyst is a professional who examines customer service data to identify trends, improve support processes, and enhance customer satisfaction. They often use tools like Excel, SQL, or data visualization software and require strong analytical skills to interpret large datasets and generate actionable insights.

What cities in Washington are hiring for Customer Support Data Analyst jobs?

Cities in Washington with the most Customer Support Data Analyst job openings:

Data Support Analyst

Arlington, VA • On-site

Tecolote Research
Business Management Consulting • 501 - 1,000 employees
Learn more about Tecolote Researchexternal

$60K - $85K/yr

Full-time

Re-posted 4 days ago

Job description

Overview
We are seeking highly motivated individuals with a strong work ethic to support Department of War (DoW) projects. We are seeking an experienced data professional to support account management, data access, data submission and validation, and coordination with the entire team. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills.
Responsibilities
  • Manage the CADE user support, data submission planning and approvals, and data validation for weapons and/or automated information systems
  • Become a subject matter expert in the CADE system user roles, application workflows, tools (cPet), business rules, database structure, and security featureBecome an expert in Mil Std 881F and its appropriate utilization in defense acquisition reporting
  • Troubleshoot user issues with CSDR Planning or Submission and Validation workflow issues; identify issues with standard submission formats, validation errors, and planning workflow metadata, voting, and access requests
  • Work with the Cost Assessment Data Enterprise (CADE) leadership and cost community stakeholders to identify operational and application requirements
  • Provide user support to DoD Analysts searching and exporting data into analysis-ready formats
  • Review current system workflows and analyst roles to identify opportunities for increased efficiencies
  • Document requirements and create feature documents to inform the CADE software development team of the system specifications, business rules, design constraints
  • Develop test plans, perform software regression testing, and document all results for the CADE software development team and the CADE Help Desk
  • Communicate with CADE leadership regarding test results and changes to the end-product requirements
  • Salary Range: $60,000 - $85,000/Year, DOE

Skills Required
Successful candidates will have excellent communication, research, and analytical skills in addition to the following:
  • Between 1 and 3 years of experience in identifying, prioritizing, and data analytics or implementing software system requirement specifications
  • Proficiency in Microsoft Office (Excel, Word, Access, PowerPoint, Project)
  • Secret level security clearance required

Additional relevant experience desired for applicants includes:
  • Customer support and communication
  • R or Python experience
  • Knowledge of DoD Cost and Software Data Reporting (CSDR)
  • Cost data collection, validation and normalization techniques
  • Knowledge of Cost and Relational Databases
  • Proficiency in MS Office products
  • Ability to read, understand, and decipher Non-Disclosure Agreements (NDAs)

Education
Bachelor's degree required, preferably in math, engineering, business, or the sciences.

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