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Customer Support Data Analyst Jobs in Washington

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ... Part of a call center of mission-ready technicians to assist staff with data input/output devices ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ... Part of a call center of mission-ready technicians to assist staff with data input/output devices ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program ... Part of a call center of mission-ready technicians to assist staff with data input/output devices ...

Pantheon Data

Data Analyst

Washington, DC · On-site

$70K - $100K/yr

We have also grown our customer base to include commercial clients. The company has used this ... Position OverviewThe Data Analyst supports the development of dashboards, reports, data ...

ManTech

Data Analyst

Arlington, VA · Remote

$104K - $172K/yr

As a Data Analyst, you will support a key Federal customer with robust and repeatable data manipulation, large scale infrastructure for data ingestion, and interactive data visualization for custom ...

Pantheon Data

Data Analyst

Washington, DC · On-site

$70K - $100K/yr

We have also grown our customer base to include commercial clients. The company has used this ... Position Overview The Data Analyst supports the development of dashboards, reports, data ...

Analytic Services Inc.

Data Analyst

Alexandria, VA · On-site

$99K - $144K/yr

Support the development and sustainment of an Advana dashboard integrating data across multiple ... Ability to present analytical findings in a clear, concise, and executive-level format to senior ...

Analytic Services Inc

Data Analyst

Alexandria, VA · On-site

$99K - $144K/yr

Support the development and sustainment of an Advana dashboard integrating data across multiple ... Ability to present analytical findings in a clear, concise, and executive-level format to senior ...

Pantheon Data

Data Analyst

Washington, DC

$70K - $100K/yr

We have also grown our customer base to include commercial clients. The company has used this ... Position Overview The Data Analyst supports the development of dashboards, reports, data ...

New

Technomics, Inc.

Data Analyst

Arlington, VA · On-site

$85K - $150K/yr

The role will support data integration, transformation, analytics, and user-facing applications that improve access to mission and business information. Responsibilities and Qualifications * Develop ...

ManTech International

Data Analyst

Arlington, VA · On-site +1

$104K - $172K/yr

As a Data Analyst, you will support a key Federal customer with robust and repeatable data manipulation, large scale infrastructure for data ingestion, and interactive data visualization for custom ...

kgs

Data Analyst (HQ)

Washington, DC · On-site

... data analytics, reporting tools, and visualization platforms, and a demonstrated ability to ... support Koniag Services Inc. and our government customers. This position is located in the ...

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Customer Support Data Analyst information

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How much do customer support data analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer support data analyst in Washington is $39.89, according to ZipRecruiter salary data. Most workers in this role earn between $24.71 and $47.60 per hour, depending on experience, location, and employer.

What does a customer support data analyst do?

A Customer Support Data Analyst is responsible for analyzing data related to customer service interactions to identify trends, measure performance, and suggest improvements. They work with large datasets from support tickets, chat logs, and customer feedback to uncover patterns and insights. Their findings help customer support teams optimize processes, improve customer satisfaction, and make data-driven decisions. They often collaborate with other departments, such as product and engineering, to address recurring issues and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support data analyst?

To thrive as a Customer Support Data Analyst, you need strong analytical skills, experience with data visualization, and a background in statistics or related fields, often supported by a relevant degree. Proficiency in tools such as SQL, Excel, customer support platforms (like Zendesk), and analytics software (like Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you stand out in interpreting data and collaborating with support teams. These skills are vital for identifying trends, optimizing customer experiences, and driving data-informed decision-making in support operations.

How does a customer support data analyst typically collaborate with customer service teams to improve support processes?

A Customer Support Data Analyst works closely with customer service teams by analyzing support ticket data, identifying trends, and highlighting areas for improvement. They often participate in regular meetings to present findings and recommend actionable solutions, such as updating knowledge base articles or refining response scripts. This collaboration helps ensure that data-driven insights are directly applied to enhance the overall customer experience and streamline support operations.

What is the difference between Customer Support Data Analyst vs Customer Service Representative?

AspectCustomer Support Data AnalystCustomer Service Representative
Primary RoleAnalyzes customer data to improve support processes and customer satisfactionAssists customers directly with inquiries, issues, and product information
Required SkillsData analysis, SQL, Excel, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, working with data teamsCall centers, retail stores, or online support channels
Common CertificationsData analysis certifications, CRM tools trainingCustomer service certifications, communication courses

The main difference is that Customer Support Data Analysts focus on analyzing customer data to enhance support strategies, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but serve different functions within the industry.

What is a customer support data analyst?

A customer support data analyst is a professional who examines customer service data to identify trends, improve support processes, and enhance customer satisfaction. They often use tools like Excel, SQL, or data visualization software and require strong analytical skills to interpret large datasets and generate actionable insights.

What cities in Washington are hiring for Customer Support Data Analyst jobs?

Cities in Washington with the most Customer Support Data Analyst job openings:

Customer Support Analyst

Quantico, VA • On-site

SAIC
IT Services • 10K+ employees
Learn more about SAICexternal

$80K - $120K/yr

Other

Posted 17 days ago

SAIC rating

7.7

Company rating: 7.7 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description

Job ID: 2616085
Location: Quantico, VA, US
Date Posted: 2026-08-25
Category: Information Technology
Subcategory: Site Support
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA.
(THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k).
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Analyst to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
  • Provides on-site and remote technical support to approved seat service DCSA end users.
  • Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
  • Coordinates, resolves, and closes service requests beyond first call resolution.
  • Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
  • Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
  • Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
  • Tracks customer satisfaction benchmarks and metrics.
  • Provides weekly, monthly, and customer service ad-hoc reports.
  • Executes change management to perform smoother transition migrations.
  • Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
  • Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
  • Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.

Qualifications
It is required that the Customer Support Analyst have the following qualifications:
  • Associates Degree in a related discipline and Six (6) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree.
  • Active Top Secret clearance with SCI eligibility.
  • IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE, and/or CND.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

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