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Customer Support Data Analyst Jobs in Seattle, WA

Data Analyst

Redmond, WA · On-site

$162K - $172K/yr

... Support data integrations, ETL processes, and reporting solutions. • Work with tabular data ... analysis, automation, and data engineering tasks • Experience with Azure SQL Database ...

Data Analyst

Redmond, WA · On-site

$147K - $160K/yr

About the Role This role focuses on developing and supporting staffing and workforce planning ... The candidate will build and optimize data pipelines, develop analytical and automation solutions ...

Data Analyst

Redmond, WA · On-site

$42/hr

... implement customer-focused business transformation. Aligned with SAP's digital core, Tachyon ... support an enterprise Data Management project from vision to delivery and into maintenance ...

We are very excited to share that we are now part of LiquidHub , a customer engagement company ... Development Support for platforms and applications as assigned by designated manager * Document ...

We are very excited to share that we are now part of LiquidHub , a customer engagement company ... Development Support for platforms and applications as assigned by designated manager * Document ...

Senior Data Analyst

Seattle, WA · On-site

$114K - $196K/yr

We know we're doing the right thing when we hear our customers say, "How did we ever live without ... Exposure to AI/ML product metrics or analytics supporting data engineering and AI workflows.

Senior Data Analyst

Seattle, WA · On-site

$97K - $123K/yr

We know we're doing the right thing when we hear our customers say, "How did we ever live without ... Exposure to AI/ML product metrics or analytics supporting data engineering and AI workflows.

We are very excited to share that we are now part of LiquidHub , a customer engagement company ... Development Support for platforms and applications as assigned by designated manager * Document ...

Senior Data Analyst

Seattle, WA · On-site

$114K - $196K/yr

We know we're doing the right thing when we hear our customers say, "How did we ever live without ... Exposure to AI/ML product metrics or analytics supporting data engineering and AI workflows.

Data Analyst

Seattle, WA · On-site

$34.50 - $39/hr

Maintains accurate data and supports reporting within ACC business systems. The incumbent ... The incumbent accomplishes this by appropriately handling financial, personnel, customer, business ...

... customer-focused business transformation. Aligned with SAP's digital core, Tachyon Technologies ... Data Analyst with Marketing or Reporting Data experience Location : Redmond, WA Duration : 18 ...

... data analysis and AI training and inference. Designed from the ground up to make AI simple to ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

Program / Data Analyst ASR International Corporation Location: Puget Sound - Bremerton Area, WA ... Support Services to Government agencies and Fortune 500 customers. Founded in 1986 and ...

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Showing results 1-20

Customer Support Data Analyst information

See Seattle, WA salary details

$15

$42

$82

How much do customer support data analyst jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer support data analyst in Seattle, WA is $42.21, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $50.87 per hour, depending on experience, location, and employer.

What does a customer support data analyst do?

A Customer Support Data Analyst is responsible for analyzing data related to customer service interactions to identify trends, measure performance, and suggest improvements. They work with large datasets from support tickets, chat logs, and customer feedback to uncover patterns and insights. Their findings help customer support teams optimize processes, improve customer satisfaction, and make data-driven decisions. They often collaborate with other departments, such as product and engineering, to address recurring issues and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support data analyst?

To thrive as a Customer Support Data Analyst, you need strong analytical skills, experience with data visualization, and a background in statistics or related fields, often supported by a relevant degree. Proficiency in tools such as SQL, Excel, customer support platforms (like Zendesk), and analytics software (like Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you stand out in interpreting data and collaborating with support teams. These skills are vital for identifying trends, optimizing customer experiences, and driving data-informed decision-making in support operations.

How does a customer support data analyst typically collaborate with customer service teams to improve support processes?

A Customer Support Data Analyst works closely with customer service teams by analyzing support ticket data, identifying trends, and highlighting areas for improvement. They often participate in regular meetings to present findings and recommend actionable solutions, such as updating knowledge base articles or refining response scripts. This collaboration helps ensure that data-driven insights are directly applied to enhance the overall customer experience and streamline support operations.

What is the difference between Customer Support Data Analyst vs Customer Service Representative?

AspectCustomer Support Data AnalystCustomer Service Representative
Primary RoleAnalyzes customer data to improve support processes and customer satisfactionAssists customers directly with inquiries, issues, and product information
Required SkillsData analysis, SQL, Excel, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, working with data teamsCall centers, retail stores, or online support channels
Common CertificationsData analysis certifications, CRM tools trainingCustomer service certifications, communication courses

The main difference is that Customer Support Data Analysts focus on analyzing customer data to enhance support strategies, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but serve different functions within the industry.

What is a customer support data analyst?

A customer support data analyst is a professional who examines customer service data to identify trends, improve support processes, and enhance customer satisfaction. They often use tools like Excel, SQL, or data visualization software and require strong analytical skills to interpret large datasets and generate actionable insights.

What cities near Seattle, WA are hiring for Customer Support Data Analyst jobs?

Cities near Seattle, WA with the most Customer Support Data Analyst job openings:

Data Analyst

Redmond, WA • On-site

$162K - $172K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago


Job description

About Ascendion :
Ascendion is a full service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
Build the coolest tech for world's leading brands
Solve complex problems - and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Title: Data Analyst 4
Location: Onsite/Redmond, WA
Job Description
Primary Responsibilities
• Develop, maintain, and enhance staffing and workforce planning models.
• Build and optimize data pipelines using Azure Data Factory (ADF) and related Azure services.
• Develop analytical solutions and automation using SQL and Python.
• Manage and support Azure SQL environments, including database administration, monitoring, and performance tuning.
• Support data integrations, ETL processes, and reporting solutions.
• Work with tabular data models, including SSAS cubes.
• Ensure data quality, reliability, and scalability across planning and reporting platforms.
• Partner with business stakeholders to translate workforce planning requirements into analytical solutions.
Required Skills
• Advanced SQL development and database design expertise
• Strong Python programming skills for data analysis, automation, and data engineering tasks
• Experience with Azure SQL Database administration, performance tuning, and troubleshooting
• Azure Data Factory (ADF) pipeline development and maintenance
• Experience building and maintaining analytical and forecasting models
• Familiarity with SQL Server Analysis Services (SSAS) cubes and dimensional modeling
• Understanding of Azure data platform services and cloud-based data architectures
• Strong analytical, troubleshooting, and communication skills.
Explain a typical day in the role
• Develop, maintain, and enhance staffing and workforce planning models.
• Build and optimize data pipelines using Azure Data Factory (ADF) and related Azure services.
• Develop analytical solutions and automation using SQL and Python.
• Manage and support Azure SQL environments, including database administration, monitoring, and performance tuning.
• Support data integrations, ETL processes, and reporting solutions.
• Work with tabular data models, including SSAS cubes.
• Ensure data quality, reliability, and scalability across planning and reporting platforms.
• Partner with business stakeholders to translate workforce planning requirements into analytical solutions.
What is the ideal background
• Advanced SQL development and database design expertise
• Strong Python programming skills for data analysis, automation, and data engineering tasks
• Experience with Azure SQL Database administration, performance tuning, and troubleshooting
• Azure Data Factory (ADF) pipeline development and maintenance
• Experience building and maintaining analytical and forecasting models
• Familiarity with SQL Server Analysis Services (SSAS) cubes and dimensional modeling
• Understanding of Azure data platform services and cloud-based data architectures
• Strong analytical, troubleshooting, and communication skills.
Top Must-Have HARD Skills
• Advanced SQL development and database design expertise
• Strong Python programming skills for data analysis, automation, and data engineering tasks
• Experience with Azure SQL Database administration, performance tuning, and troubleshooting
• Azure Data Factory (ADF) pipeline development and maintenance
• Experience building and maintaining analytical and forecasting models
• Familiarity with SQL Server Analysis Services (SSAS) cubes and dimensional modeling
• Understanding of Azure data platform services and cloud-based data architectures
• Strong analytical, troubleshooting, and communication skills
Education/Experience:
• Bachelor's degree in a technical field such as computer science, computer engineering or related field required
• 5+ years of applicable experience required.
Thanks
Salary Range: $1,62,000 - 1,72,000 Annually -Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance [short-term disability insurance] [5 personal days accrued each calendar year. The paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
Preferred Skills
Azure
  • Data Analysis
  • Python
  • SQL Azure
  • SQL

Job details
Job ID 332817
Role Data Analyst
Location Redmond, Washington, US
Job type Direct Hire
Recruiter Tushar
Email tushar.sahoo@ascendion.com
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.
Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.