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Customer Support Data Analyst Jobs (NOW HIRING)

City National Bank

Data Analyst

Los Angeles, CA · On-site

$60K - $104K/yr

Data Analyst II (Business Systems Analyst II) is responsible for designing, developing, and ... Support modernization initiatives involving Python, Snowflake, and cloud-based analytical ...

Client First Technologies

Sr. Data Analyst

Dahlgren, VA · On-site

$87K - $110K/yr

Overview Client First Technologies currently is seeking a Senior Data Analyst to support an upcoming contract. The Senior Data Analyst leads analysis, integration, modeling, and reporting of ...

ArrowCore Group

Data Analyst

Marietta, GA · Remote

Title - Data Analyst Duration - Contract 6+ Months Location - Remote (US) What We Need: We're looking for a passionate Data Analyst for the Game Science & Insights (Analytics) team, to support two ...

Stifel Financial Corp.

Data Analyst

Memphis, TN · On-site

... customer. * Field inbound requests from business users and product management and refine ... Build and leverage T‑SQL queries to fulfill ad-hoc data requests or support data analysis needs ...

CACI International, Inc.

Data Analyst

Riverside, CA · On-site

$142K/yr

CACI is seeking a skilled Data Analyst with 2-5 years of experience to support the Data & Analytics ... As a valued team member, you'll be part of a high-performing group dedicated to our customer ...

Jobs for Humanity

Junior Data Analyst

Framingham, MA · Hybrid

$30 - $35/hr

We support individuals coming from all walks of life. Company Name: YUPRO Placement Junior Data Analyst This is a contract opportunity. This is a hybrid opportunity in Framingham, MA. About this ...

Carroll University

Sr. Data Analyst

Waukesha, WI · On-site

$86K - $108K/yr

... P/SIS, CRM, HRIS, LMS, and other institutional applications to support data integration and ... Support analytics and business intelligence platforms such as Power BI, or similar tools. * Assist ...

Wilsonbank

Data Analyst II

Lebanon, TN · On-site

Data Analyst II Location: Lebanon, TN If you're looking for a career where purpose meets ... support to team members and customers while demonstrating the Company values and supporting the ...

Gridsight

Customer Data Analyst

Austin, TX · On-site

Customer Delivery Support (~25%) * Work alongside Power Engineers, who provide subject matter ... Debug data and analysis issues with composure - triaging problems, communicating clearly with ...

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Customer Support Data Analyst information

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How much do customer support data analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer support data analyst in the United States is $37.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $44.71 per hour, depending on experience, location, and employer.

What does a customer support data analyst do?

A Customer Support Data Analyst is responsible for analyzing data related to customer service interactions to identify trends, measure performance, and suggest improvements. They work with large datasets from support tickets, chat logs, and customer feedback to uncover patterns and insights. Their findings help customer support teams optimize processes, improve customer satisfaction, and make data-driven decisions. They often collaborate with other departments, such as product and engineering, to address recurring issues and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support data analyst?

To thrive as a Customer Support Data Analyst, you need strong analytical skills, experience with data visualization, and a background in statistics or related fields, often supported by a relevant degree. Proficiency in tools such as SQL, Excel, customer support platforms (like Zendesk), and analytics software (like Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you stand out in interpreting data and collaborating with support teams. These skills are vital for identifying trends, optimizing customer experiences, and driving data-informed decision-making in support operations.

How does a customer support data analyst typically collaborate with customer service teams to improve support processes?

A Customer Support Data Analyst works closely with customer service teams by analyzing support ticket data, identifying trends, and highlighting areas for improvement. They often participate in regular meetings to present findings and recommend actionable solutions, such as updating knowledge base articles or refining response scripts. This collaboration helps ensure that data-driven insights are directly applied to enhance the overall customer experience and streamline support operations.

What is the difference between Customer Support Data Analyst vs Customer Service Representative?

AspectCustomer Support Data AnalystCustomer Service Representative
Primary RoleAnalyzes customer data to improve support processes and customer satisfactionAssists customers directly with inquiries, issues, and product information
Required SkillsData analysis, SQL, Excel, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, working with data teamsCall centers, retail stores, or online support channels
Common CertificationsData analysis certifications, CRM tools trainingCustomer service certifications, communication courses

The main difference is that Customer Support Data Analysts focus on analyzing customer data to enhance support strategies, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but serve different functions within the industry.

What is a customer support data analyst?

A customer support data analyst is a professional who examines customer service data to identify trends, improve support processes, and enhance customer satisfaction. They often use tools like Excel, SQL, or data visualization software and require strong analytical skills to interpret large datasets and generate actionable insights.

What cities are hiring for Customer Support Data Analyst jobs?

Cities with the most Customer Support Data Analyst job openings:

What states have the most Customer Support Data Analyst jobs?

States with the most job openings for Customer Support Data Analyst jobs include:

What are popular job titles related to Customer Support Data Analyst jobs?

For Customer Support Data Analyst jobs, the most frequently searched job titles are:

Customer Support Analyst

Irwindale, CA • On-site

Southern California Edison (SCE)
See more jobs at Southern California Edison (SCE)external

$24.81 - $37.16/hr

Full-time

Posted 27 days ago

Job description

~ This is a full-time project regular positon for an estimated duration of 24 months. This position is eligible for company benefits and incentives during the duration of the assignment. ~
Join the Clean Energy Revolution
Become a Customer Support Analyst at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll support eligible customers in reducing past-due balances, maintain participation, and comply with program requirements. You'll evaluate customer accounts, monitor enrollment and payment activity, research and resolve processing exceptions, coordinate with internal partners, and strengthen operational controls that improve the customer experience.
As a Customer Support Analyst, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
  • Communicates on standard matters with other corporate personnel and/or external customers, responding to customer correspondence in various channels excluding incoming phone calls.
  • Compiles lists of orders that may involve billing program or service issues; reviews and corrects business process exceptions, error listings and other reports.
  • Confirms, analyzes, summarizes, and transcribes information and data from various sources. Prepares and maintains digital and/or paper files, reports, system records and databases.
  • Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills.
  • Provides price & availability, formal quotations and other pre and post order support functions. Performs backup coverage within specific team and across other teams of similar function. Proactively follows up on order backlog to ensure order details are current.
  • Facilitates the review of customer issues contributing to the regular analysis of top issues and launch projects.
  • Processes written customer correspondence and provides the appropriate level of follow-up in a timely manner.
  • A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications
  • One or more years of experience researching, analyzing and interpreting complex customer data, and information.

Preferred Qualifications
  • Three or more years of experience in supporting utility customer assistance programs, billing, credit/collections, payment services, program operations, or customer account research and resolution.
  • Advanced proficiency with Microsoft Excel, including XLOOKUP, conditional formatting, data validation, pivot tables, data organization, analysis of large data sets, and development of clear trackers or reports to support operational decision-making.
  • Experience supporting AMP, utility billing, credit/collections, payment services, or customer assistance programs, including eligibility review, account research, arrears resolution, or program exception handling.
  • Experience retrieving, validating, and analyzing data using BoBj Reporting or similar reporting tools to support program monitoring, exception tracking, and operational reporting.
  • Strong analytical and problem-solving skills, including the ability to research complex customer accounts, identify trends, discrepancies, root causes, and process gaps, and translate findings into actionable recommendations.
  • Ability to improve customer experience through clear communication, proactive issue resolution, and accurate explanation of program requirements, customer obligations, and next steps.
  • Experience working in a compliance-driven environment with strong attention to detail, documentation discipline, quality control awareness, and the ability to follow procedures consistently.
  • Experience supporting or influencing the implementation of operational objectives, process improvements, technology enhancements, or cross-functional projects.

Additional Information
  • This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
  • Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
  • Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
  • This is a full-time project regular positon for an estimated duration of 24 months. This position is eligible for company benefits and incentives during the duration of the assignment.

About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.

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