ZipRecruiter

Log In

1

Associate Customer Support Analyst Jobs in Massachusetts

Benchling

Product Support Analyst

Boston, MA · On-site

$73K - $90K/yr

We're building an AI scientist for our customers. We can't do that if we haven't built the muscle ... The Product Support Analyst plays a key role on the team supporting our customers and internal ...

ZoomInfo

GTM Customer Solutions Analyst II

Waltham, MA · On-site

GTM Customer Solutions Analyst ZoomInfo is where careers accelerate. We move fast, think boldly ... Customer Support & Resolution * Independently manage a queue of complex, high-priority support ...

Carrier Global Corp

Associate Customer Service

Beverly, MA · On-site

$53K - $106K/yr

The service-oriented Associate will use their analytical thinking skills to provide a high level of ... Support clients program/project compliance * Lead qualification and follow up with Sales * Return ...

Morgan-Stanley

Sales Support Analyst

Boston, MA · On-site

$65K - $75K/yr

... Analysis) for Internal Wholesalers to use with advisors to sell EV products.Support marketing ... (CRM system) to reflect accurate records with FINRA as well as developing effective data management ...

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.25/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues ... Strong analytical and problem-solving skills. * Ability to troubleshoot technical issues and ...

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.50/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues ... Strong analytical and problem-solving skills. * Ability to troubleshoot technical issues and ...

next page

Showing results 1-20

All JobsAssociate Customer Support Analyst JobsAssociate Customer Support Analyst Jobs in Massachusetts

Associate Customer Support Analyst information

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.

What are the most commonly searched types of Customer Support Analyst jobs in Massachusetts?

The most popular types of Customer Support Analyst jobs in Massachusetts are:

Infographic showing various Associate Customer Support Analyst job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Associate

Wellesley, MA • On-site

Careers | 4G Clinical
See more jobs at Careers | 4G Clinicalexternal

$19 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Customer Support Associate is responsible for the following:

  • Work with our customers to ensure their needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally to retain business.
  • Follow established procedures and guidelines and provide suggestions to help drive positive process improvements.
  • Responsible for handling calls from new and existing customers regarding a variety of requests, fulfilling requests, and maintaining the database.
  • Troubleshoot issues by clarifying, researching, implementing solutions, and escalating unresolved problems.
  • Ensure communication is properly documented in the Event Tracking tool.
  • Provide off hours coverage on a predetermined schedule supplied by the Lead or Senior Customer Support Associate.
  • Provide coverage on weekend, holidays and OT as needed and/or as scheduled by the Lead or Senior Customer Support Associate.
  • Able to work in the event of any services outages i.e. power, phone, internet etc.
  • Participate in all required job training and development courses and seminars.
  • Assist with system testing.

This JOB description should not be deemed all-inclusive. Additional requirements and expectations may be assigned. At all times, employees are expected to adhere to company policies and company SOPs

Apply