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Associate Customer Support Analyst Jobs in Florida

Ubertal Inc

Customer Support Analyst

Tallahassee, FL · On-site

Customer Support Analyst Location: Tallahassee, FL Engagement Type: Contract Work Mode: On-site ... An Associate or Bachelor's degree in Computer Science, Information Technology, or a closely related ...

New

Apex Informatics

Customer Support Analyst,

Bartow, FL · On-site

OR 1 year of experience providing customer service and technical support with Microsoft Office 365 ... OR Associate degree in from an accredited college or university with at least 25% of the completed ...

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

The Customer Support Associate I serves as a primary point of contact for accountholders in a call center environment. This role responds to inbound inquiries, provides account-related support, helps ...

CardWorks

Associate, Customer Support

Orlando, FL · On-site

$16.25 - $22.50/hr

Customer Support Associate I Become an everyday champion -- and build a career where your impact fuels financial progress. CardWorks Financial Group is a diversified financial services platform ...

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

The Customer Support Associate I serves as a primary point of contact for accountholders in a call center environment. This role responds to inbound inquiries, provides account-related support, helps ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Customer Support Analyst Location: Education Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience Experience 1. Have advanced knowledge ...

CardWorks

Associate, Customer Support

Orlando, FL · On-site

$16.25 - $22.50/hr

The associate follows established policies, procedures, and compliance requirements while ... Customer Support team. Essential Functions: * Responds to inbound telephone inquiries and ...

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

The associate follows established policies, procedures, and compliance requirements while ... Customer Support team. Essential Functions: * Responds to inbound telephone inquiries and ...

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Associate Customer Support Analyst information

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.

What are the most commonly searched types of Customer Support Analyst jobs in Florida?

The most popular types of Customer Support Analyst jobs in Florida are:

What cities in Florida are hiring for Associate Customer Support Analyst jobs?

Cities in Florida with the most Associate Customer Support Analyst job openings:

Infographic showing various Associate Customer Support Analyst job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Support Analyst

Tallahassee, FL • On-site

Ubertal Inc
IT Services • 201 - 500 employees
Learn more about Ubertal Incexternal

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Job description

Position Title: Customer Support Analyst

Location: Tallahassee, FL

Engagement Type: Contract

Work Mode: On-site

Duration: 9 Months (10/01/2026 – 06/30/2027, with potential renewal)

Interview Type: Microsoft Teams or In-Person

Role Overview
An intermediate Customer Support Analyst is needed to deliver end-user software and hardware technical support. This role involves diagnosing and resolving service issues, providing Tier 2 escalation support, maintaining specialized systems, and assisting with Audio Visual and Video Conferencing equipment. The position requires strong problem-solving skills, customer service dedication, and hands-on experience supporting computer hardware and network environments.

Key Responsibilities
• Troubleshoot and restore routine technical service and equipment issues using established diagnostic procedures.
• Provide Tier 2 technical support of medium to high difficulty, taking ownership of complex issues.
• Assist workstation support leadership with computer system and software troubleshooting.
• Deliver technical assistance, routine maintenance, and support for specialized software applications and peripheral hardware (e.g., networked printers, smartphones).
• Install, configure, and support hardware/software while monitoring the Service Desk queue and resolving assigned tickets.
• Perform root cause analysis and develop documentation and checklists for issue prevention.
• Maintain knowledge and call tracking databases to improve problem resolution quality.
• Create detailed technical documentation and coordinate service calls and repairs for warranty and non-warranty equipment.
• Support Audio Visual (AV) and Video Conferencing (VC) equipment setup, reservations, and troubleshooting.
• Collaborate within a team environment to share information, assist with incoming calls, and support projects.

Required Skills & Experience
• High School diploma or equivalent.
• Qualification met through ONE of the following:

2 years of experience in workstation hardware installation, maintenance, and technical support.

2 years of experience providing customer service and technical support for Microsoft Office 365 and Windows operating systems (Windows 7 or above).

Technical certifications (e.g., CompTIA A+, CompTIA Network+, MCDST) combined with 1 year of hands-on experience.

An Associate or Bachelor's degree in Computer Science, Information Technology, or a closely related field.
• Advanced knowledge of Microsoft products (Windows OS, Office Suite, Outlook) in a networked environment.
• Advanced knowledge of PC software, hardware, firmware, and local area/wide area network environments.
• Proven skill in installing and troubleshooting PC hardware, operating systems, and software applications across multiple manufacturers.
• Strong communication, organizational, project-tracking, and problem-solving abilities.

Preferred Skills
• Technical certifications such as CompTIA A+, CompTIA Network+, or MCDST.
• Prior experience handling Tier 2 technical support and Service Desk queue ticket resolution.
• Practical knowledge of Audio Visual (AV) and Video Conferencing (VC) setup and troubleshooting.

Additional Details
• Work Arrangement: Full-time on-site position; no telecommuting permitted.
• Schedule: Requires flexibility to work hours between 7:00 AM and 7:00 PM and/or Saturdays on a rotation or as part of a regular and on-call schedule.