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Associate Customer Support Analyst Jobs (NOW HIRING)

AGFA

Customer Support Analyst Tier 1

OR · On-site +1

The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis ...

IFAS LLC

Payroll Customer Support Analyst

Charleston, SC · On-site

$49K - $61K/yr

Analysts are required to enter all customer issues into the tracking system. * The Payroll Customer Support Project Assistant supports Department of State employees and retired annuitants and their ...

Harris

Support Analyst

Allen, TX

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...

Colorado CustomWare

Support Analyst

Allen, TX · On-site

$60K - $70K/yr

Support Analyst Harris Govern - Allen, Texas Harris Govern is a software provider for the property ... We place a high value on customer relationships to promote 'customers for life' and focus on ...

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How much do associate customer support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for associate customer support analyst in the United States is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $39.66 per hour, depending on experience, location, and employer.

What does an associate customer support analyst do?

An Associate Customer Support Analyst is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with a company's products or services. They typically handle support tickets, troubleshoot problems, and communicate solutions via phone, email, or chat. Additionally, they may gather customer feedback, document cases, and escalate complex issues to higher-level support teams. Their role is essential in maintaining customer satisfaction and supporting the overall success of the support department.

What are the key skills and qualifications needed to thrive as an associate customer support analyst, and why are they important?

To thrive as an Associate Customer Support Analyst, you need strong problem-solving abilities, a customer-focused mindset, and typically a bachelor's degree or equivalent experience. Familiarity with CRM systems like Salesforce, helpdesk platforms such as Zendesk, and basic technical troubleshooting are commonly required. Excellent communication, patience, and the ability to remain calm under pressure help you deliver outstanding support. These skills ensure timely and effective resolution of customer issues, driving satisfaction and loyalty.

What are some typical challenges an associate customer support analyst faces, and how can they be managed effectively?

Associate Customer Support Analysts often encounter challenges such as handling high volumes of customer inquiries, managing complex technical issues, and adapting to evolving product updates. Success in this role involves prioritizing tasks efficiently, maintaining clear and empathetic communication, and collaborating closely with team members to resolve issues promptly. Proactively utilizing internal knowledge bases and ongoing training sessions can also help analysts stay up-to-date and better support customers.

What is the difference between Associate Customer Support Analyst vs Customer Support Specialist?

AspectAssociate Customer Support AnalystCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or ITHigh school diploma; customer service certifications optional
Work EnvironmentOffice or remote; technical support or call center settingsCall centers, retail, or online support environments
Employer & Industry UsageTech companies, service providers, IT firmsRetail, telecom, e-commerce, and service industries
Common Search & ComparisonOften compared for entry-level support roles with technical focusCompared for frontline customer service roles

The Associate Customer Support Analyst typically handles technical support and troubleshooting, often requiring some technical knowledge or certifications. In contrast, a Customer Support Specialist focuses on general customer service, addressing inquiries and resolving issues without necessarily requiring technical skills. Both roles are common in support environments but differ mainly in technical complexity and focus.

Is an associate customer support analyst an entry level job?

Yes, an associate customer support analyst is typically considered an entry-level position that requires basic customer service skills, familiarity with support tools, and sometimes a relevant degree or certification. It often serves as a starting point for careers in technical support or customer service environments.

What cities are hiring for Associate Customer Support Analyst jobs?

Cities with the most Associate Customer Support Analyst job openings:

What are the most commonly searched types of Customer Support Analyst jobs?

The most popular types of Customer Support Analyst jobs are:

What states have the most Associate Customer Support Analyst jobs?

States with the most job openings for Associate Customer Support Analyst jobs include:

What are popular job titles related to Associate Customer Support Analyst jobs?

For Associate Customer Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Associate Customer Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,075 per year, or $27.9 per hour.

Associate Customer Support Specialist

Carlinville, IL • On-site

Karmak, Inc.
Software Development • 201 - 500 employees
Learn more about Karmak, Inc.external

$40K/yr

Full-time

Re-posted 2 days ago

Job description

Position Summary
The Associate Customer Support Specialist is working towards becoming a Customer Support Specialist. Once initial onboarding is complete, it's all about passing coursework in Karmak Support University, understanding Support processes, building relationships with your team and other teams throughout the organization, working with high call volume while also meeting Support metric standards, and completing an on-site customer visit.
Essential Job Functions
  • Being available in the phone queue to take customers' calls and answer emails promptly, providing front-line support to our customers.
  • Create active conversations with customers to ensure mutual understanding of the customers' issues, assure them their problem has our attention, and communicate the intended action plan.
  • Prioritize and address issues quickly, collaborating with appropriate resources as needed.
  • Properly document all customer interactions and support activities (research, testing, internal correspondence, etc.) in Salesforce.
  • Research or partner with Support Specialists, Analysts, or Senior Analysts to learn how to test "unknown" situations to determine the necessary fix or answer for a customer.
  • Focus on general knowledge of the product, specializing in at least one application- how it works, how it responds, and any upcoming changes being made to it.
  • Committed to learning and following Support Process- how to submit bugs, how to write a knowledge article, how to submit a quote, etc.
  • Committed to achieving the title Customer Support Specialist.

Essential Knowledge, Skills, and Abilities
  • Confident and professional communication, organization, and time management skills are required. Reliability and punctuality are highly valued.
  • Passionate about delivering a quality customer experience- must be able to show empathy, convey care and concern for the customer, their business, and their issues.
  • Must be self-motivated with high energy and a positive outlook.
  • Must be detail-oriented and can work with others to solve problems.
  • Must be able to recognize the need to escalate a case, contact, or account.
  • Previous experience in a position with customer-facing responsibilities.
  • Previous experience in an automotive or heavy-duty truck dealership is a plus.
  • Good working knowledge of various PC software programs is required; experience with Microsoft Windows products and Salesforce is preferred.
  • Travel to a customer site is required.

The above statements describe the general nature and level of work performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.

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