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Associate Support Analyst Jobs in Oregon (NOW HIRING)

Operations Support Analyst

Salem, OR · On-site

$4.3K - $5.9K/wk

Operations Support Analyst Administrative Specialist 2 - Operations Support Analyst Oregon ... OR An associate degree in general office occupations AND two (2) years of secretarial or ...

Support ZScaler operations, policy review, bypass requests, log analysis, and user troubleshooting ... Help maintain DLP policies and triage alerts for potential data exfiltration. * Assist with WAF ...

In this Operations Support role, you will be tasked with supporting the logistics team by resolving shipping errors, processing returns, and operating various software to create and track customer ...

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Associate Support Analyst information

What is an associate support analyst?

An Associate Support Analyst is an entry-level professional who provides technical support and assistance to end-users or clients within an organization. Their primary responsibilities include troubleshooting software and hardware issues, responding to support tickets, documenting solutions, and escalating complex problems to higher-level technicians. They also help ensure that IT systems run smoothly and efficiently, often working as part of a larger support team. This role is ideal for individuals looking to start a career in IT support and customer service.

What are the key skills and qualifications needed to thrive as an associate support analyst?

To thrive as an Associate Support Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and a relevant degree or experience in information technology. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and seamless IT operations within an organization.

What are some common challenges faced by associate support analysts when handling multiple support tickets?

Associate Support Analysts often manage several support tickets simultaneously, which can be challenging due to varying priorities and the need for prompt resolution. Staying organized, effectively prioritizing tasks, and maintaining clear communication with both team members and end users are crucial to success in this role. Time management skills and familiarity with ticketing systems help ensure that issues are addressed efficiently while delivering a positive customer experience. Regular collaboration with other analysts and departments can also help in resolving complex cases more quickly.

Is an associate support analyst an entry level job?

An associate support analyst is typically considered an entry-level position in IT and technical support roles. It usually requires basic technical skills, such as familiarity with support tools and customer service, and often serves as a starting point for a career in IT support or related fields.

What cities in Oregon are hiring for Associate Support Analyst jobs?

Cities in Oregon with the most Associate Support Analyst job openings:

Infographic showing various Associate Support Analyst job openings in Oregon as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.

Operations Support Analyst

Salem, OR • Hybrid

Oregon Department of Fish and Wildlife
Public Administration • 1 - 5K employees

$4.3K - $5.9K/wk

Full-time

PTO

Posted 6 days ago


Oregon Youth Authority rating

9.2

Company rating: 9.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Initial Posting Date:

09/04/2026

Application Deadline:

09/21/2026

Agency:

Department of Transportation

Salary Range:

$4,312 - $5,988

Position Type:

Employee

Position Title:

Operations Support Analyst

Job Description:

Administrative Specialist 2 - Operations Support Analyst
Oregon Department of Transportation
Public Transportation Division
Program Service Unit

Salem

The role:

Are you passionate about contributing to your community by improving access and mobility options? Join us as our operations support analyst! In this role, you will communicate daily with all levels of ODOT staff, local governments and transit providers for the purpose of giving and collecting data. You will interpret, assist and explain policies and procedures governing federal and state grants and apply those interpretations to specific routine and non-routine situations. Apply today!

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

  • Maintain Public Transportation Division's system of record for Oregon's passenger transportation vehicle fleet, transit-related equipment, signs/shelters and facilities.

  • Proactively work within established procedures and work with program coordinators to evaluate and analyze current and new policies, procedures and rules.

  • Create, maintain and improve processes to notify grant recipients of requirements.

  • Assist managers in developing and preparing reports, databases, spreadsheets and presentations.

  • Research, compile, review and analyze information and data to prepare internal and federal reports.

  • Coordinate data requests and reporting with local transit agencies for State and Federal reporting.

  • Work with Federal Transit Administration manager to ensure compliance for the division and recipients.

  • Resolve discrepancies, errors and omissions by researching, communicating and negotiating solutions with grant recipients.

  • Assist regional transit coordinators and grant recipients with administrative functions.

  • Identify, develop and recommend new processes and procedures for grant recipients' agreements.

  • Hybrid work options available - the person in this position will be required to work in the office at least eight times per year.

  • To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What's in it for you:

  • Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

  • Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

  • The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

  • Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Three (3) years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, andadministrative data collection and analysis;

OR
An associate degree in general office occupations AND two (2) years ofsecretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, andadministrative data collection and analysis;

OR

An equivalent combination of education and experience.

What we'd like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move forward.

  • Experience managing digital databases, auditing tracking systems and turning raw data into visual reports.

  • Experience applying a high level of detail to preparing legal documents, processing payments and managing data.

  • Able to communicate clearly and collaboratively with internal and external partners.

  • Proactive problem-solving skills and proactively identifying opportunities for continuous process improvement.

How to apply:

  • Complete the following required steps:

    • Fill out the application or attach a resume. Please contact the recruiter under the 'Need help?' section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

    • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the "what we'd like to see" section above.

      • Your cover letter must be limited to no more than two (2) pages.

      • Please address your cover letter to Nicole Noel, Program Services Manager.

      • Generic cover letters that do not address the qualities that you have under the "what we'd like to see" section may receive lower scores than those that addressed the desired qualities.

      • You must upload your cover letter in the 'Resume/Cover Letter' section of the application.

    • Complete questionnaire. Answer the checkbox-style questions before submitting your application.

  • After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

  • If you are a veteran or Oregon National Guard servicemember, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

  • For questions, call 503-779-9733 or email ODOTRecruitmentJB@odot.oregon.gov.

Additional information:

  • We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security's I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension].

  • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.

  • We may use this recruitment to fill multiple or future vacancies.

  • We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

  • You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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Transportation Support


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