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Associate Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Durham County

TECHNOLOGY SUPPORT ANALYST

Durham, NC · On-site

Management may assign additional duties as needed to support operational requirements. * Maintain ... Requires an associate's degree in information systems, Computer Science, or related field ...

Durham County

TECHNOLOGY SUPPORT ANALYST

Durham, NC · On-site

Management may assign additional duties as needed to support operational requirements. * Maintain ... Requires an associate's degree in information systems, Computer Science, or related field ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or ... support. * Strong problem-solving and analytical skills. * Excellent written and verbal ...

FMI

IT Technical Support Analyst

Raleigh, NC · Hybrid

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for ... Associate. Base salary range is $65,000 to $80,000 plus annual bonus. FMI provides a comprehensive ...

FMI

IT Technical Support Analyst

Raleigh, NC · On-site

$65K - $80K/yr

Overview FMI Corporation is seeking an IT Technical Support Analyst to provide onsite support for ... Associate. Base salary range is $65,000 to $80,000 plus annual bonus. FMI provides a comprehensive ...

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All JobsAssociate Support Analyst JobsAssociate Support Analyst Jobs in Raleigh, NC

Associate Support Analyst information

See Raleigh, NC salary details

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$54

How much do associate support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate support analyst in Raleigh, NC is $30.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $36.68 per hour, depending on experience, location, and employer.

What is an associate support analyst?

An Associate Support Analyst is an entry-level professional who provides technical support and assistance to end-users or clients within an organization. Their primary responsibilities include troubleshooting software and hardware issues, responding to support tickets, documenting solutions, and escalating complex problems to higher-level technicians. They also help ensure that IT systems run smoothly and efficiently, often working as part of a larger support team. This role is ideal for individuals looking to start a career in IT support and customer service.

What are the key skills and qualifications needed to thrive as an associate support analyst?

To thrive as an Associate Support Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and a relevant degree or experience in information technology. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and seamless IT operations within an organization.

What are some common challenges faced by associate support analysts when handling multiple support tickets?

Associate Support Analysts often manage several support tickets simultaneously, which can be challenging due to varying priorities and the need for prompt resolution. Staying organized, effectively prioritizing tasks, and maintaining clear communication with both team members and end users are crucial to success in this role. Time management skills and familiarity with ticketing systems help ensure that issues are addressed efficiently while delivering a positive customer experience. Regular collaboration with other analysts and departments can also help in resolving complex cases more quickly.

Is an associate support analyst an entry level job?

An associate support analyst is typically considered an entry-level position in IT and technical support roles. It usually requires basic technical skills, such as familiarity with support tools and customer service, and often serves as a starting point for a career in IT support or related fields.
Infographic showing various Associate Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,439 per year, or $30.5 per hour.

TECHNOLOGY SUPPORT ANALYST

Durham, NC • On-site

Durham County
Public Administration • 51 - 200 employees
Learn more about Durham Countyexternal

Other

Posted 15 days ago

Job description

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

Department: DURHAM COUNTY SHERIFF's OFFICE Posting Date: 08/24/2026 Closing Date: 09/07/2026 Hiring Range: $59,879.00 to $101,722.00 Position Number: 40000452 General Description

Under limited supervision, designs, installs, maintains, repairs, and supports specialized radio systems and communications equipment for the Durham County Sheriff's Office. This position requires a high degree of independence, technical expertise, and initiative in managing complex radio systems and networks that interface with state and local public safety agencies. Assists with the planning, design, installation, implementation, and ongoing maintenance of the Sheriff's Office radio communications infrastructure.

Duties and Responsibilities

The duties listed below represent the primary responsibilities of this position. Management may assign additional duties as needed to support operational requirements.

  • Maintain handheld radios, mobile radios, base stations, consolettes, and related communications equipment.
  • Allocate radios and accessories to agency personnel.
  • Diagnose and troubleshoot radio system and equipment issues.
  • Maintain cordless microphones, chargers, and rechargeable batteries.
  • Maintain accurate records, including radio network diagrams and system documentation.
  • Serve as the Sheriff's Office liaison with Motorola and the County Radio Shop.
  • Program, rename, and configure radios as needed.
  • Coordinate and oversee radio system software updates and hardware upgrades.
  • Maintain an accurate inventory of all radio equipment and accessories.
  • Serve as the primary point of contact for radio-related issues and support requests.
  • Monitor and document Fail-Soft testing and system performance.
  • Inspect and maintain Bi-Directional Amplifier (BDA) systems.
  • Maintain UHF, 800 MHz, and P25 radio systems to ensure reliable communication.
  • Ensure all radio system installations comply with applicable FCC and FAA regulations and standards.
  • Coordinate vendor inspections and maintenance of microwave systems and communications towers.
  • Ensure FCC licenses remain current and compliant.
  • Maintain and manage Radio IDs and equipment assignments.
  • Maintain and manage VIPER radio IDs.
  • Review and provide technical input on City/County Memorandums of Understanding (MOUs) and Capital Improvement Projects (CIPs).
Minimum Education and Experience Requirements:

Requires an associate’s degree in information systems, Computer Science, or related field, supplemented by two (2) years of experience providing technical assistance, systems maintenance; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Physical Demands:

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment):
  • None.
Special Certifications and Licenses:
  • None.
Americans with Disabilities Act Compliance

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations for qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Durham County Government is an Equal Opportunity Employer

Durham County is an Equal Opportunity Employer

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