ZipRecruiter

Log In

1

Associate Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Duke Health

Administrative Support Associate

Durham, NC · On-site

$16 - $20/hr

Administrative Support Associate - Onsite At Duke Health, we're driven by a commitment to ... Generate and analyze compliance reports. * Perform basic budget tracking and analyze variances to ...

Duke University

Administrative Support Associate

Durham, NC · On-site

$16 - $20/hr

Administrative Support Associate - Onsite At Duke Health, we're driven by a commitment to ... Generate and analyze compliance reports. * Perform basic budget tracking and analyze variances to ...

NCSU

Research Associate, Roadway Safety

Raleigh, NC · Hybrid

The Research Associate will contribute to technical analyses, research tasks, report preparation, and implementation support activities under the guidance of senior research staff and project ...

UNC-Chapel Hill

Financial Analyst

Chapel Hill, NC · Hybrid

Analyze financial data and prepare reports, forecasts, and budget projections. * Monitor Financial ... academic support. These Senior Associate Deans, along with the Senior Associate Deans for ...

previous pagenext page

Showing results 21-40

All JobsAssociate Support Analyst JobsAssociate Support Analyst Jobs in Raleigh, NC

Associate Support Analyst information

See Raleigh, NC salary details

$14

$30

$54

How much do associate support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for associate support analyst in Raleigh, NC is $30.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $36.68 per hour, depending on experience, location, and employer.

What is an associate support analyst?

An Associate Support Analyst is an entry-level professional who provides technical support and assistance to end-users or clients within an organization. Their primary responsibilities include troubleshooting software and hardware issues, responding to support tickets, documenting solutions, and escalating complex problems to higher-level technicians. They also help ensure that IT systems run smoothly and efficiently, often working as part of a larger support team. This role is ideal for individuals looking to start a career in IT support and customer service.

What are the key skills and qualifications needed to thrive as an associate support analyst?

To thrive as an Associate Support Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and a relevant degree or experience in information technology. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, problem-solving skills, and a customer-focused mindset help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and seamless IT operations within an organization.

What are some common challenges faced by associate support analysts when handling multiple support tickets?

Associate Support Analysts often manage several support tickets simultaneously, which can be challenging due to varying priorities and the need for prompt resolution. Staying organized, effectively prioritizing tasks, and maintaining clear communication with both team members and end users are crucial to success in this role. Time management skills and familiarity with ticketing systems help ensure that issues are addressed efficiently while delivering a positive customer experience. Regular collaboration with other analysts and departments can also help in resolving complex cases more quickly.

Is an associate support analyst an entry level job?

An associate support analyst is typically considered an entry-level position in IT and technical support roles. It usually requires basic technical skills, such as familiarity with support tools and customer service, and often serves as a starting point for a career in IT support or related fields.
Infographic showing various Associate Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,439 per year, or $30.5 per hour.

Associate Customer Support Analyst, Teachers Pay Teachers (TPT)

Morrisville, NC • On-site

IXL Learning
Education • 1 - 5K employees
Learn more about IXL Learningexternal

Other

Re-posted 25 days ago

Job description

Teachers Pay Teachers Customer Support Representative

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a driven, customer-focused, and analytical individual to join our Teachers Pay Teachers customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our products.

In this role, you will provide support to our Buyers, Sellers, and administrators across the TPT marketplace. You'll be expected to respond to customer inquiries, recognize trends in the questions received from the TPT community, and surface these learnings internally to improve our product, policies, and services. You will also work closely with engineering and product teams on continued initiatives to develop and improve TPT's products and services.

This position requires you to be in our Raleigh, NC, area office. Your schedule will be 40 hours per week and will include weekdays plus one weekend day:

  • Tuesday–Saturday, 9am–6pm
What You'll Be Doing
  • Develop and maintain a high level of product expertise
  • Provide timely and accurate solutions by email to incoming customer questions
  • Use your product expertise to identify customer needs and help customers with best practices
  • Troubleshoot issues and provide expert solutions and workarounds
  • Create and maintain product documentation for internal teams and customers
  • Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with our users
  • Learn to do the necessary background research to deliver high quality customer experiences that require less customer effort
  • Work with teammates on ad-hoc projects
  • Gather customer feedback and feature requests to share with our product and engineering teams
What We're Looking For
  • BA/BS degree required
  • 1+ year of experience in a customer facing role
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Self-starter who takes initiative and is able to work independently and also as a team
  • Detail-oriented and organized
  • Interest in K-12 educational technology!
About IXL Learning

IXL Learning is the country’s largest EdTech company. We reach millions of learners through our diverse range of products. For example:

  • 1 in 4 students in the United States uses IXL.com
  • Rosetta Stone provides an immersive learning experience for 25 languages
  • Wyzant is the nation’s largest community of tutors, covering 300+ subjects
  • Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we’re looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.

Apply