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Associate Service Manager Jobs (NOW HIRING)

GLG

Associate, Service - Global Law

New York, NY · On-site

$90K/yr

This is a fast-paced role that blends research, recruiting, and relationship management with ... service * Become a people manager and lead future Associates once you outperform as an individual ...

GLG

Associate, Service - Global Law

New York, NY · On-site

$90K/yr

This is a fast-paced role that blends research, recruiting, and relationship management with ... service * Become a people manager and lead future Associates once you outperform as an individual ...

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How much do associate service manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for associate service manager in the United States is $25.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Manager vs Customer Service Manager?

AspectAssociate Service ManagerCustomer Service Manager
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like CRM or CSCP are a plusUsually requires a bachelor's degree; certifications like Certified Customer Service Manager (CCSM) can be beneficial
Work EnvironmentSupports service teams, manages daily operations, and assists in service delivery within organizationsOversees customer service teams, handles escalations, and improves customer satisfaction
Employer & Industry UsageCommon in tech, manufacturing, and service industries; used by companies with service departmentsWidely used across retail, hospitality, and corporate sectors focusing on customer relations

The Associate Service Manager role focuses on supporting service operations and team assistance, often serving as a stepping stone to higher management. The Customer Service Manager primarily manages customer interactions and satisfaction. Both roles require similar credentials and work environments but differ in scope and focus within organizations.

How much do associate service managers make?

Associate Service Managers typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, industry, and location. In Ohio, salaries tend to be slightly below the national average, ranging from approximately $45,000 to $60,000 annually. Compensation may also include benefits such as health insurance and performance bonuses.

Is an associate service manager a stressful job?

An associate service manager role can involve handling customer issues, managing team performance, and meeting service targets, which can be demanding. The level of stress depends on the workload, company environment, and individual skills in communication and problem-solving.

What is an associate service manager?

An associate service manager is an entry-level or junior management role responsible for supporting the delivery of services to customers, overseeing daily operations, and assisting in managing service teams. They often coordinate between clients and service staff, require strong communication skills, and may need relevant certifications or experience in customer service or technical support.

What cities are hiring for Associate Service Manager jobs?

Cities with the most Associate Service Manager job openings:

What are the most commonly searched types of Service Manager jobs?

The most popular types of Service Manager jobs are:

Who are the top companies hiring for Associate Service Manager jobs?

The top employers for Associate Service Manager jobs are:

What states have the most Associate Service Manager jobs?

States with the most job openings for Associate Service Manager jobs include:

Associate Service Manager jobs near you
Infographic showing various Associate Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $52,863 per year, or $25.4 per hour.

Associate Service Assurance Manager

C. H. Robinson

Dallas, TX • On-site

$20.94 - $33.12/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

C.H. Robinson rating

7.7

Company rating: 7.7 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

104th of 366 rated logistics

Job description

C.H. Robinson is looking for a Service Assurance Manager to join our Warehouse team. This position is based in our Dallas Metro warehouse with an expectation to be on-site 5 days per week.
In this role you will act as the primary figurehead and point of contact for warehouse investigation, research, troubleshooting, and correspondence in support of customer success in the warehouse network. You are responsible for customer inventory activity and advocacy, driving continuous improvement and delivering upon and exceeding warehouse service commitments. Additionally, you will partner and collaborate closely with various stakeholders (Warehouse and Commercial leaders, IT, Industrial Engineering, and Transportation) to ensure optimal customer experience. If you have a passion for problem analysis, process improvement, and are solutions oriented, you may be a great fit.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
  • Communicate proactively with customers and account management to ensure needs are met and orders are fulfilled.
  • Serve as the primary liaison between warehouse operations and commercial account management, fostering collaboration and alignment.
  • Manage conflict and navigate challenging conversations with professionalism and diplomacy.
  • Ensure quality execution against warehouse KPIs and service commitments, identifying gaps and driving process improvements.
  • Conduct root cause analysis and implement solutions to address defects, inefficiencies, and waste.
  • Provide data-driven insights through inventory reporting and performance evaluations to support customer fulfillment and operational goals.
  • Own the warehouse claim process, including induction, research, and resolution.
  • Prepare and deliver accurate reports, training materials, and presentations to support continuous improvement and operational excellence.
  • Advocate for customer-specific needs internally, ensuring proper prioritization of resources and alignment with business objectives.
  • Utilize system and ad-hoc reporting tools to support decision-making and drive change management initiatives.

QUALIFICATIONS
Required:
  • High School diploma or GED
  • Ability to work onsite at a Warehouse location 5 days per week
  • Ability to travel up to 10% (domestically)

Preferred:
  • Bachelor's degree from an accredited college or university
  • Minimum 2 to 4 years of previous C.H. Robinson experience
  • Strong analytical and problem-solving skills; ability to make data-driven decisions
  • Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
  • Strong knowledge of warehouse and inventory operational environments
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results
  • Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
  • Excellent verbal and written communication skills; must work effectively with all levels of management and employees
  • Proficient in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$20.94 - $33.12
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
EOE/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
  • Three medical plans which include
    • Prescription drug coverage
    • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid observed holidays
  • 2 paid floating holidays for U.S. hourly employees
  • Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page

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