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Associate Customer Service Representative Jobs in Wisconsin

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and ...

PetSuites

Customer Service Representative

Brookfield, WI · On-site

$13 - $15/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) -- the largest private ...

New

Brewinc Events

Customer Service Representative

Madison, WI · On-site

$16 - $22/hr

About the Role: We're looking for a friendly, detail-oriented Customer Service Representative to ... Qualifications: * High school diploma or equivalent; associate or bachelor's degree preferred.

Pentair

Customer Service Rep

Delavan, WI · Hybrid

$21/hr

Customer Service Representative - Delavan, WI (Hybrid) At Pentair, you will work alongside ... Associates degree in a related field.  Bachelor's Degree preferred.  * 1-3 years of experience ...

FastSigns

Customer Service Representative

Waukesha, WI · On-site

$18 - $22/hr

FASTSIGNS #301301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities ...

Adams, Inc.

Customer Service Representative

Elkhorn, WI · On-site

$18 - $22/hr

As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and ...

Cousins Subs

Customer Service Rep

Milwaukee, WI · On-site

$14.60/hr

The Customer Service Representative is responsible for providing customer assistance in stores by ... Works directly in the unit with associates to ensure service/training compliance standards are met

U-Haul

Customer Service Representative

Platteville, WI · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Menomonee Falls, WI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Wauwatosa, WI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Beloit, WI · On-site

$15/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Wisconsin

Associate Customer Service Representative information

See Wisconsin salary details

$8

$17

$27

How much do associate customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for associate customer service representative in Wisconsin is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $19.42 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Wisconsin?

The most popular types of Customer Service Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Associate Customer Service Representative jobs?

Cities in Wisconsin with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,980 per year, or $17.3 per hour.

Customer Service Representative

Adams, Inc.

Elkhorn, WI • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Are you an experience Customer Service Representative looking for a better opportunity?
Adams, Inc. has been in the Elkhorn area since 1988.  We specialize in providing exceptional service by way of residential, commercial, and smart home electrical services, plumbing, HVAC, and home backup power systems. We are looking for a new Team Member who shares our same values of Integrity, People, Excellence, Attitude, and Partnership!
We are looking for a Customer Service Representative (CSR) to join our on-site team in Elkhorn, WI. As a CSR, you will actively communicate via phone, email, and other devices with customers on a daily basis. Additionally, you will oversee the management of memberships, including renewals and scheduling recurring maintenance. This role requires excellent organizational skills, keen attention to detail, and the ability to work effectively under pressure to ensure timely and efficient service delivery. 
Essential Duties and Responsibilities: 
  • Handle 50+ customer interactions daily, to include replying to requests for information, following up on Sales Leads, and other customer service based tasks.
  • Schedule and dispatch service technicians to customer locations based on priority, location, and technician availability. 
  • Monitor the status of service calls and adjust as needed to ensure timely completion. 
  • Communicate effectively with service technicians to provide job details, directions, and updates. 
  • Handle incoming technician texts related to service requests, providing accurate information and updates on service status. 
  • Assist with route optimization to maximize technician efficiency and minimize travel time. 
  • Handle emergency and urgent service requests promptly, ensuring rapid response and resolution. 
  • Manage customer memberships, including processing renewals and addressing any membership-related inquiries. 
  • Schedule recurring maintenance appointments for members, ensuring timely and consistent service. 
  • Other duties as assigned. 
Expectations: 
  • Update ServiceTitan for the following week (Wednesday PM/Thursday AM by 10AM) 
  • Monitor daily for updates 
  • Manage Service/Sales scheduling 
  • Alert Lead or Supervisor when: 
    • Production Schedule isn't complete in ServiceTitan for next full week 
    • Service/Sales Schedule isn't complete for next three days 
  • Other reasonable and attainable KPI's and expectations as needed
Minimum Education and Certification Requirements: 
  • High school diploma or equivalent. 
Minimum Experience Requirements: 
  • At least one-year of full-time experience in a high-volume customer service role is required. High volume is 50+ daily customer interactions.
  • Proficiency with Service Titan or similar dispatching/service software. 
  • Proficiency in Microsoft Office Suite. 
  • Must be able to type at least 30 words per minute (typing test given as an assessment).
  • Ability to work under pressure and handle high-stress situations effectively. 
  • A positive attitude and a solid commitment to providing exceptional customer service. 
  • Excellent communication and interpersonal skills. 
  • Strong organizational and multitasking abilities. 
Computer Skills: 
PC proficiency is required, with experience in Microsoft Office applications including Word, Excel and Outlook 
Schedule: 
This is an on-site position at our location in Elkhorn, WI. This is not a hybrid or remote role. The schedule for this role is primarily Monday – Friday, day-time hours. Later hours and weekends may be required depending on our workload and the needs/schedules of our customers/clients.
Adams is proud to offer a competitive pay range of $18.00 - $22.00 per hour based on recent, relevant experience. Additionally, we offer a full benefits package that includes health, dental, vision, and life insurance as well as an employer-match 401K, Paid Time Off, and Paid Holidays.
Adams, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.