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Associate Customer Service Representative Jobs in Sheboygan, WI

NEB Corp.

Customer Service Representative

Sheboygan Falls, WI · On-site

$16.50 - $22.50/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day. * Providing guidance to help customers ...

NEB Corp.

Customer Service Representative

Cedar Grove, WI · On-site

$17 - $23/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day. * Providing guidance to help customers ...

TEKsystems

Customer Service Representative

Kohler, WI · Hybrid

$21 - $22/hr

About the Role We are seeking a detail-oriented and customer-focused Associate Sales Coordinator to ... Coordinate outbound shipments to meet customer expectations and service-level requirements.

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Sheboygan, WI

Associate Customer Service Representative information

See Sheboygan, WI salary details

$8

$17

$27

How much do associate customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for associate customer service representative in Sheboygan, WI is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.18 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.
What are the most commonly searched types of Customer Service Representative jobs in Sheboygan, WI? The most popular types of Customer Service Representative jobs in Sheboygan, WI are:
What cities near Sheboygan, WI are hiring for Associate Customer Service Representative jobs? Cities near Sheboygan, WI with the most Associate Customer Service Representative job openings:
Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Sheboygan, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,525 per year, or $17.1 per hour.

Associate Customer Service Representative B2C - $500 Sign on Bonus!

Kohler Co.

Kohler, WI • On-site

$20 - $21/hr

Full-time, Part-time

Posted 3 days ago

New

Job description

Associate Customer Service Representative B2C - $500 Sign on Bonus!
Work Mode: Remote
Location:Remote- Kohler, WI (must live within 150 miles of 53044 - Sheboygan, WI)
Training Class Start Date: September 14, 2026
$500 Sign on Bonus!
Opportunity
As an Associate Customer Service Representative (ACSR), you will have the opportunity to assist customers with Kohler and Sterling plumbing product support including installation and troubleshooting, pre-sale questions, and order placement. Your goal as an ACSR is to provide world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about Kohler and Sterling products. You will be empowered, and expected to provide empathetic, courteous, and quality customer care in an accurate and timely manner, while maintaining a positive, problem-solving approach, which will be measured by customer feedback surveys and customer experience evaluations.
Specific Responsibilities
Functional Skills
  • Primary duty is to answer inbound customer inquiries via phone calls by performing diagnosis of products and taking the appropriate action.
  • Perform advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel.
  • Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products.
  • Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.
  • Effectively use Customer Care Center (3C) technology (i.e., Salesforce CRM, kohler.com, SAP, Microsoft Teams, Outlook Email, SharePoint, Verint Schedules, and Workbrain) and all other tools/resources available, including technical literature and price books.
  • Gain knowledge of all Kohler and Sterling products and the associated warranties associated.
  • Read and understand technical publications, diagrams, and specification documents.
  • Excellent interpersonal and communication skills.
  • Track orders, provide availability, and other shipping information.
  • Up sell Kohler and Sterling products and accessories as appropriate.
  • Assist with implementing procedures to maximize up-time and phone coverage.
  • Track trends in product variations and report to engineering and quality as appropriate.
  • Participate in department initiatives as needed.
  • Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution.
  • Meet or exceed balanced scorecard metrics & maintain acceptable attendance record.

Skills/Requirements
  • High school diploma or GED required, advanced degree preferred but not required.
  • 1+ years of customer service experience required, preferably in a call center environment.
  • Previous computer experience is necessary to be successful in this position.

Work from home requirements: Equipment provided!
  • The associate is responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.
  • Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.
  • Have a separate confidential and distraction free workspace with no background noises
  • Training Class hours are Full-Time: Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. CST. Break and lunch times will be scheduled.
  • Post-Training, Full and Part-Time Shifts are available. Part-time hours are 34-36 hours/week after training, Full-time hours are 40 hours/week after training.

#LI-Remote
#LI-KS1
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly rate for this position is $20/hr. or $21/hr. for French or Spanish bilingual proficiency.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

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