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Associate Customer Service Representative Jobs in Sheboygan, WI

QPS

Customer Service Representative

Manitowoc, WI · On-site

$18/hr

Customer Service Representative $18.00/hour 1st Shift 7:00am - 3:00pm Customer Service ... Associate's degree with customer service experience preferred Ability to read and write English ...

NEB Corp.

Customer Service Representative

Cedar Grove, WI · On-site

$17 - $23/hr

Position Summary As a Customer Services Representative, you will have the opportunity to create a difference in the lives of our customers every single day. * Providing guidance to help customers ...

NEB Corp.

Customer Service Representative

Sheboygan Falls, WI · On-site

$16.50 - $22.50/hr

Position Summary As a Customer Service Representative, you will have the opportunity to create a difference in the lives of our customers every single day. You will be responsible for completing ...

TEKsystems

Customer Service Representative

Kohler, WI · Hybrid

$21 - $22/hr

About the Role We are seeking a detail-oriented and customer-focused Associate Sales Coordinator to ... Coordinate outbound shipments to meet customer expectations and service-level requirements.

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All JobsAssociate Customer Service Representative JobsAssociate Customer Service Representative Jobs in Sheboygan, WI

Associate Customer Service Representative information

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How much do associate customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for associate customer service representative in Sheboygan, WI is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.18 per hour, depending on experience, location, and employer.

What is an associate customer service representative?

An Associate Customer Service Representative is an entry-level professional responsible for assisting customers by answering questions, resolving issues, and providing information about products or services. They often handle inquiries via phone, email, chat, or in person, ensuring customer satisfaction and maintaining a positive company image. This role may involve processing orders, documenting interactions, and escalating complex problems to higher-level staff. Strong communication and problem-solving skills are important for success in this position.

What are some typical challenges an associate customer service representative might face when handling customer inquiries?

Associate Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex or escalated customer issues, and adapting quickly to updated company policies or products. Balancing efficiency with providing personalized, empathetic support is key. Many representatives also need to collaborate with other departments, like technical support or billing, to resolve multifaceted customer requests effectively. Developing strong communication and problem-solving skills helps overcome these challenges and contributes to overall job satisfaction.

What are the key skills and qualifications needed to thrive as an associate customer service representative, and why are they important?

To thrive as an Associate Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude are standout soft skills for building rapport with customers and effectively resolving their concerns. These competencies are crucial for delivering excellent service, maintaining customer satisfaction, and contributing to the company's reputation and retention goals.

What is the difference between Associate Customer Service Representative vs Customer Service Representative?

AspectAssociate Customer Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, retail, or office settingsCall centers, retail stores, or office environments
Employer & Industry UsageEntry-level roles across various industriesCustomer support roles in multiple sectors
Common Search & ComparisonOften compared for entry-level customer support rolesMore experienced roles or specialized support

The main difference is that Associate Customer Service Representatives are typically entry-level, focusing on basic customer support tasks, while Customer Service Representatives may have more experience or handle more complex issues. Both roles require similar credentials and work in comparable environments, but the associate level emphasizes foundational skills and training.

What are the most commonly searched types of Customer Service Representative jobs in Sheboygan, WI?

The most popular types of Customer Service Representative jobs in Sheboygan, WI are:

What cities near Sheboygan, WI are hiring for Associate Customer Service Representative jobs?

Cities near Sheboygan, WI with the most Associate Customer Service Representative job openings:

Associate Customer Service Representative jobs near you
Infographic showing various Associate Customer Service Representative job openings in Sheboygan, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,525 per year, or $17.1 per hour.

Associate Customer Service Representative, B2B

Kohler, WI • On-site

Kohler Co.
See more jobs at Kohler Co.external

$18.20 - $27.30/hr

Full-time

Posted 10 days ago

Job description

Associate Customer Service Representative, B2B
Work Mode: Remote
Location:Remote - Kohler, WI (must live within 75 miles of Kohler, WI)
Opportunity
The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer point of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach.
Specific Responsibilities
  • Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more.
  • Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc.
  • Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
  • Self-Service Tools: Gain knowledge, advocate, and promote self-service tools including KCIC, SharePoint, & EDI to empower customer autonomy.
  • Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards.
  • Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives.
  • Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.

Skills/Requirements
  • High school diploma or GED required; associate or bachelor's degree preferred.
  • A minimum of 2 years' total work experience is required, with 1+ years' experience in Customer Service.
  • Experience in Microsoft Excel for business solutions including tasks like data entry, formatting, spreadsheets, creating simple charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE).
  • Proficiency in the broader Microsoft Office Suite applications.
  • Completion of internal Brand Ambassador Program within first year of employment.

Remote Work Requirements (equipment provided)
  • Applicant will secure and be responsible for paying their own internet expenses.
  • Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
  • All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
  • Full focus on delivering a world-class service experience, free from other responsibilities during working hours.
  • Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM - 5:00PM. Closing shifts are required to stay online until 5:02PM.

#LI-KS1
#LI-Remote
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The hourly range for this position is $18.20 - $27.30. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

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