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Assistant Reservations Manager Jobs (NOW HIRING)

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Reservations Specialist

Big Sky, MT

Reservation team members will assist with all things relative to Reservations including but not limited to booking, quoting, moves, transfer bookings, management of guest critical documents, and ...

The Jefferson Hotel

Reservations Supervisor

Richmond, VA · On-site

$17.50 - $18.50/hr

Previous hotel reservations or front office experience required; supervisory experience preferred ... Manage group block inventory and ensure accuracy of room counts and availability. * Assist with ...

Skytop Lodge Corporation

Reservations Agent

Skytop, PA · On-site

$15.50 - $19.50/hr

Reservations Manager PRIMARY DUTIES AND FUNCTIONS: * Assist guest by booking future reservations. * Answer telephone calls and emails in a prescribed and professional manner. * Promptly follow up ...

Skytop Lodge

Reservations Agent

Skytop, PA · On-site

$15.50 - $19.50/hr

Reservations Manager Primary Duties And Functions: * Assist guest by booking future reservations. * Answer telephone calls and emails in a prescribed and professional manner. * Promptly follow up ...

Villatel

Reservations Lead (Hybrid Role)

Orlando, FL · On-site

$20 - $24/hr

Performance Management & Coaching * Monitor call quality, productivity, and adherence to ... Operational Support * Assist with daily reservation audits, follow-ups, and quality control.

Villatel

Reservations Lead (Hybrid Role)

Orlando, FL · On-site

$20 - $24/hr

Performance Management & Coaching * Monitor call quality, productivity, and adherence to ... Operational Support * Assist with daily reservation audits, follow-ups, and quality control.

Vacatia

Reservations Supervisor

Las Vegas, NV

Act on behalf of the Reservations Manager during absences and ensure operational continuity ... * Assist with scheduling, staffing adjustments, and workload management. * Support quality ...

Skytop Lodge

Reservations Agent

Skytop, PA · On-site

$16/hr

Reservations Manager PRIMARY DUTIES AND FUNCTIONS: * Assist guest by booking future reservations. * Answer telephone calls and emails in a prescribed and professional manner. * Promptly follow up ...

Omni Hotels

Group Reservations Coordinator

Nashville, TN · On-site

$16.75 - $21.25/hr

Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.

Vacatia

Reservations Supervisor

Las Vegas, NV · On-site

Act on behalf of the Reservations Manager during absences and ensure operational continuity ... * Assist with scheduling, staffing adjustments, and workload management. * Support quality ...

Vacatia

Reservations Supervisor

Las Vegas, NV · On-site

Act on behalf of the Reservations Manager during absences and ensure operational continuity ... * Assist with scheduling, staffing adjustments, and workload management. * Support quality ...

Jay Peak Resort

Reservations Supervisor

Jay, VT · On-site

$19/hr

This role is responsible for managing all inbound guest communications, including phone inquiries ... Maximize potential revenue by following specified selling guidelines. Assist trainer in updating ...

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How much do assistant reservations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for assistant reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

How to become an Assistant Reservations Manager?

To become an Assistant Reservations Manager, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in hospitality, business, or related fields. Relevant skills include customer service, communication, and proficiency with reservation systems or property management software. Gaining experience in hospitality or reservations roles can also improve chances of advancement into this position.

How much do assistant reservations managers make in the US?

Assistant reservations managers in the US typically earn between $35,000 and $50,000 annually, depending on experience, location, and the size of the organization. They often work in hospitality or travel industries, requiring strong customer service and organizational skills.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

More about Assistant Reservations Manager jobs
What cities are hiring for Assistant Reservations Manager jobs? Cities with the most Assistant Reservations Manager job openings:
What states have the most Assistant Reservations Manager jobs? States with the most job openings for Assistant Reservations Manager jobs include:
What job categories do people searching Assistant Reservations Manager jobs look for? The top searched job categories for Assistant Reservations Manager jobs are:
Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservations Specialist

Career Search

Big Sky, MT

Full-time

Re-posted 18 days ago

Job description

This position is only offered to local candidates in the Gallatin County area of Montana. As a member of the Reservation team in Property Management, Reservations Specialists will handle guest concerns and questions regarding their vacation from the time they are quoted a price, until they check in on a variety of levels, via phone, email, or text in real time. Team members will work in multiple systems and work with multiple departments and third-party vendors to ensure the Guest has an optimal vacation experience throughout the guest life cycle based on the company Culture, Motto, and standard operating procedures put in place. Reservation team members will assist with all things relative to Reservations including but not limited to booking, quoting, moves, transfer bookings, management of guest critical documents, and cancellations/refunds.

Duties & Responsibilities

Answering calls, emails, and texts directed to the Reservations team from potentialguests and guests who are already booked, team members, and others.

Employees must be available on the phone at the start of their shift promptly.

a. Reservation activities to include:

Responding to lead requests regarding properties through multiple platforms/chats.

Answering incoming calls from guests regarding properties.

Booking guests for future reservations.

Take guest payments.

Handle guest refunds.

Answer and record owner requests and reservations.

Answer guest calls to assist with questions, needs, or complaints.

Ensuring a high level of customer service to achieve high review scores.

Handle and manage difficult conversations such as moves, transfers, or guestconcerns.

Assist guests throughout their guest life cycle. (i.e., quoting dates, bookingreservations, and utilizing available system resources to provide answers to guests).

Handle a variety of administrative tasks relative to revenue-generating tasks

Assisting with all things relative to Reservations including but not limited to booking,quoting, moves, transfer bookings, and cancellations/refunds.

Responding to guest complaints and concerns with care, empathy, and warmth.

Utilizing available system resources to provide answers to common questions.

Complete additional duties assigned by the Reservations Manager as needed.

b. Departmental Policies & Procedures:

Provide input for creating and improving departmental policies and procedures.

Manage all administrative information for the reservations department.

Act in accordance with our motto, non-negotiables, and core values.

c. Company Software Data Quality Control (Backup):

Reviewing and understanding all software/systems and how they work together.

Keeping track of guest rental agreement submissions.

Sending reminders for contracts that are pending or late.

Updating new building/amenity codes in the Company booking software (Breezewayand Track).

Ensuring the most up-to-date macros and quick replies are available. (Zendesk,Airbnb, Track Documents.)

Sending guests revised check-in instructions when the door codes, Wi-Fi, wristbands,etc change.

Notifying guests and communicating in a positive way - property changes such aspest control, moves, change of ownership, construction, outages, etc.

Updating the rental agreements in Track, Breezeway, and in SharePoint as policiesare changed/revised.

Creating/modifying email templates in Track as required.

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