ZipRecruiter

Log In

1

Assistant Reservations Manager Jobs (NOW HIRING)

The Osthoff Resort

Reservations Agent

Elkhart Lake, WI

$15/hr

Meet or exceed individual and team performance goals * Assist Reservations Manager with group contacts and coordinating group room reservations * Assist with Fronk Desk duties as needed * Promote The ...

Montage International

Reservations Manager

San Diego, CA · On-site

$75K - $80K/yr

Reservations Manager SUMMARY The Reservations Manager is responsible to provide assistance and act ... Assists the Director of Revenue Management in preparing weekly, monthly and annual reports. Assist ...

Dewberry Charleston

Reservations Agent

Charleston, SC

$15 - $18.75/hr

Assistant Reservations Manager SUMMARY: The Reservations team is the backbone to the hotel, fielding all incoming calls and providing exceptional service during all phone and email interactions with ...

Highgate Hotels

Reservations Manager

Boston, MA

The Reservations Manager and Revenue Analysis works directly with the Director of Revenue to ... * Assist Director of Revenue in preparing short and long-term forecasts. * Three to four years of ...

Schulte

Full Time - Reservations Manager

Plymouth, MI · On-site

... * Assist in preparing and reviewing revenue reports and forecasts (daily, weekly, monthly ... Support channel management and ensure accuracy in rate and inventory distribution. Reservations ...

Transdev

Reservations Supervisor

New Carrollton, MD · On-site

$24 - $25.50/hr

Administrative Support: Assist the Reservations Manager in administrative tasks, ensuring that attendance and performance goals are met, tracking individual attendance and performance, sending ...

Transdev

Reservations Supervisor

New Carrollton, MD

$24 - $25.50/hr

Administrative Support: Assist the Reservations Manager in administrative tasks, ensuring that attendance and performance goals are met, tracking individual attendance and performance, sending ...

Spruce Point Inn

Reservations Manager

Boothbay Harbor, ME · On-site

$60K/yr

The Reservations Manager helps maximize revenue and create value by providing excellent customer ... Respond promptly and professionally to guest inquiries, concerns, and feedback, and assist with ...

The Newbury Boston

Reservations Manager

Boston, MA · On-site

$80K - $85K/yr

Overview The Reservations Manager and Revenue Analysis works directly with the Director of Revenue ... and proforma. * Assist Director of Revenue in preparing short and long-term forecasts.

next page

Showing results 1-20

People also search for

All JobsAssistant Reservations Manager Jobs

Assistant Reservations Manager information

See salary details

$29K

$59.8K

$109K

How much do assistant reservations manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for assistant reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Assistant Reservations Manager, and why are they important?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What are the most common challenges faced by an Assistant Reservations Manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What does an Assistant Reservations Manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

What cities are hiring for Assistant Reservations Manager jobs? Cities with the most Assistant Reservations Manager job openings:
Who are the top companies hiring for Assistant Reservations Manager jobs? The top employers for Assistant Reservations Manager jobs are:
What states have the most Assistant Reservations Manager jobs? States with the most job openings for Assistant Reservations Manager jobs include:
What job categories do people searching Assistant Reservations Manager jobs look for? The top searched job categories for Assistant Reservations Manager jobs are:
Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,773 per year, or $28.7 per hour.
Reservations Agent

Reservations Agent

The Osthoff Resort

Elkhart Lake, WI

$15/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

Reservations Agent/Call Center
Job Purpose
The Reservations Agent position is responsible for assisting current and prospective guests in the reservation-making process and are knowledgeable in all areas of the resort and surrounding area. Reservation Agents help create the best experience possible to resort guests by communicating professionally and providing exceptional customer service to meet and exceed the AAA Four Diamond brand expectations.
This is an entry level sales position, full-time or part-time hours available.
Pay starting at $15/hour plus uncapped commission. Additional performance bonuses are also available.
Duties and Responsibilities
  • Respond promptly and professionally to reservation inquiries via phone, email, and online platforms
  • Provide detailed information about accommodations, amenities, rates, packages, and promotions
  • Accurately process new reservations, changes, and cancellations in accordance with resort policies
  • Maintain clear communication with other departments to ensure a seamless guest experience
  • Upsell rooms and resort amenities to maximize revenue opportunities
  • Build strong relationships with internal and external customers
  • Maintain accurate records of reservations and guest profiles
  • Implement and maintain quality standards for the Reservations Department
  • Handle guest concerns or complaints with diplomacy and escalate to supervisor/manager when necessary
  • Meet or exceed individual and team performance goals
  • Assist Reservations Manager with group contacts and coordinating group room reservations
  • Assist with Fronk Desk duties as needed
  • Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
  • All other duties as assigned
Qualifications
  • Education: High School Diploma preferred
  • Must have excellent communication skills
  • Must have exceptional customer/ guest service skills
  • Have a cheerful and professional demeanor
  • Highly self-motivated
  • Be knowledgeable of the local area
  • Be proficient with a computer
  • Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
  • Be detail oriented and able to multi-task
  • Possess great time management skills, with the ability to think on the spot
  • Ability to learn quickly and accurately
Why Work at the Osthoff Resort?
The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work!
The Osthoff Resort is an Equal Employment Opportunity Employer.
About Us
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.

Apply