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Assistant Reservations Manager Jobs (NOW HIRING)

Viceroy Park Avenue

Reservations Manager

Manhattan, NY · On-site

$80K/yr

The Reservations Manager oversees reservation operations, guest communications, booking accuracy ... * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate ...

Highgate Hotels

Reservations Manager

Manhattan, NY · On-site

The Reservations Manager is responsible for maximizing Rooms revenue through management of the ... * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate ...

Highgate Hotels L.P.

Reservations Manager

Manhattan, NY · On-site

Overview The Reservations Manager is responsible for maximizing Rooms revenue through management of ... * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate ...

Viceroy Park Avenue

Reservations Manager

Manhattan, NY · On-site

The Reservations Manager oversees reservation operations, guest communications, booking accuracy ... * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate ...

Viceroy Park Avenue

Reservations Manager

Manhattan, NY · On-site

The Reservations Manager oversees reservation operations, guest communications, booking accuracy ... * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate ...

Davidson Hospitality Group

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

Run confirmations and mail as assigned. * Assist Reservations Manager with all tentative and definite paperwork for groups. * Assist the Front Office with pre-registration of V.I.P.'s and local ...

Sage Restaurant Group

$85K/yr

Responsibilities * Assist the management of Premium Branded hotels in monitoring and analyzing ... Qualifications * A minimum of two years' experience in hotel front office, group reservations ...

ROW NYC

Reservations Manager

Manhattan, NY · On-site

The Reservations Manager is responsible for maximizing Rooms revenue through management of the ... * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate ...

Highgate Hotels L.P.

Overview The Reservations Manager is responsible for maximizing Rooms revenue through management of ... * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate ...

Barnsley Resort

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

Run confirmations and mail as assigned. * Assist Reservations Manager with all tentative and definite paperwork for groups. * Assist the Front Office with pre-registration of V.I.P.'s and local ...

Barnsley Resort

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

Run confirmations and mail as assigned. * Assist Reservations Manager with all tentative and definite paperwork for groups. * Assist the Front Office with pre-registration of V.I.P.'s and local ...

Barnsley Resort

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

Run confirmations and mail as assigned. * Assist Reservations Manager with all tentative and definite paperwork for groups. * Assist the Front Office with pre-registration of V.I.P.'s and local ...

Viceroy Park Avenue

Reservations Manager

Manhattan, NY · On-site

The Reservations Manager oversees reservation operations, guest communications, booking accuracy ... * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate ...

Barnsley Resort

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

Run confirmations and mail as assigned. * Assist Reservations Manager with all tentative and definite paperwork for groups. * Assist the Front Office with pre-registration of V.I.P.'s and local ...

Davidson Hospitality Group

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

Run confirmations and mail as assigned. * Assist Reservations Manager with all tentative and definite paperwork for groups. * Assist the Front Office with pre-registration of V.I.P.'s and local ...

Transdev

Reservations Supervisor

New Carrollton, MD · On-site

$24 - $25.50/hr

Administrative Support: Assist the Reservations Manager in administrative tasks, ensuring that attendance and performance goals are met, tracking individual attendance and performance, sending ...

Transdev

Reservations Supervisor

New Carrollton, MD · On-site

$24 - $25.50/hr

Administrative Support: Assist the Reservations Manager in administrative tasks, ensuring that attendance and performance goals are met, tracking individual attendance and performance, sending ...

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Assistant Reservations Manager information

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$29K

$59.8K

$109K

How much do assistant reservations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for assistant reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

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For Assistant Reservations Manager jobs, the most frequently searched job titles are:

Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservations Manager

Manhattan, NY • On-site

Viceroy Park Avenue
See more jobs at Viceroy Park Avenueexternal

$80K/yr

Full-time

Posted 17 days ago

Key responsibilities

  • Oversee reservation operations, including booking accuracy, guest communications, and reservation management.

  • Monitor and analyze occupancy, revenue, and competitor rates to optimize room revenue and occupancy.

  • Coordinate with other departments and ensure compliance with hotel policies, revenue strategies, and corporate programs.

Job description

Viceroy Hotels
Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy's portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.
Overview
Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026! Located in the heart of Manhattan's NoMad neighborhood, this highly anticipated luxury hotel represents an exciting new chapter for the globally recognized, design-forward hospitality brand. We are seeking motivated, hospitality-driven professionals who are passionate about delivering exceptional guest experiences. This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one.
The Reservations Manager oversees reservation operations, guest communications, booking accuracy, revenue optimization, service excellence, and team development. The ideal candidate is passionate about hospitality, highly analytical, service-oriented, and skilled at creating exceptional guest experiences from the moment a reservation inquiry is received. Partnering closely with Revenue Management, Sales, Front Office, and Marketing to maximize hotel revenues while ensuring a seamless and personalized booking experience that reflects the property's brand standards
Responsibilities
  • Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as: flash report, allowances, etc.
  • Attend daily and weekly Revenue Strategy meetings.
  • Follows the Revenue Strategy program according to SOP.
  • Review arrivals report and daily flash report to ensure accuracy.
  • Be completely competent in all PMS functions used by Reservations.
  • Monitor competitors for occupancy and rate, and recommend changes based on findings.
  • Be knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers.
  • Comply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.
  • Ensure timely processing of travel agent checks.
  • Control suite inventory.
  • Maintain rate integrity program.
  • Make weekly test calls according to hotel standards.
  • Be knowledgeable about the uses and functions of, GDS FTCRS and OPERA.
  • Ensure that Forecast is completed on a timely basis, according to SOP's.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Assist in preparation of monthly revenue and occupancy forecasting.
  • Know the hotel's rate quoting standards.
  • Complete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements.
  • Process/correct daily payroll sheets.
  • Follow and enforce all hotel credit policies.
  • Understand and follow Revenue Strategy restrictions.
  • Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
  • Update group information daily. Maintain and be familiar with future group blocks.
  • Communicate availability/close outs to wholesalers.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all Reservations and stationary supplies.
  • Review Reservations log book and Guest Request log on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.

Qualifications
  • A minimum of two to three years of experience in a hotel or related field required.
  • Previous management experience preferred.
  • Must be proficient in Windows and company approved spreadsheets and word processing.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.

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