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Assistant Reservations Manager Jobs (NOW HIRING)

The Osthoff Resort

Reservations Agent

Elkhart Lake, WI

$15/hr

Meet or exceed individual and team performance goals * Assist Reservations Manager with group contacts and coordinating group room reservations * Assist with Fronk Desk duties as needed * Promote The ...

Montage International

Reservations Manager

San Diego, CA · On-site

$75K - $80K/yr

Reservations Manager SUMMARY The Reservations Manager is responsible to provide assistance and act ... Assists the Director of Revenue Management in preparing weekly, monthly and annual reports. Assist ...

Schulte Companies

Reservations Manager

Plymouth, MI

... * Assist in preparing and reviewing revenue reports and forecasts (daily, weekly, monthly ... Support channel management and ensure accuracy in rate and inventory distribution. Reservations ...

Dewberry Charleston

Reservations Agent

Charleston, SC

$15 - $18.75/hr

Assistant Reservations Manager SUMMARY: The Reservations team is the backbone to the hotel, fielding all incoming calls and providing exceptional service during all phone and email interactions with ...

The Osthoff Resort

Reservations Agent

Elkhart Lake, WI · On-site

$15/hr

Meet or exceed individual and team performance goals * Assist Reservations Manager with group contacts and coordinating group room reservations * Assist with Fronk Desk duties as needed * Promote The ...

Schulte Companies

Reservations Manager

Hollywood, FL · On-site

Runs incremental reports for the DORM * Assist with the training and development of In-house Group/Reservations Coordinators for the complex. * Helps manage and maintain group and transient inventory ...

Transdev

Reservations Supervisor

New Carrollton, MD · On-site

$24 - $25.50/hr

Administrative Support: Assist the Reservations Manager in administrative tasks, ensuring that attendance and performance goals are met, tracking individual attendance and performance, sending ...

Transdev

Reservations Supervisor

New Carrollton, MD

$24 - $25.50/hr

Administrative Support: Assist the Reservations Manager in administrative tasks, ensuring that attendance and performance goals are met, tracking individual attendance and performance, sending ...

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

$72K - $76K/yr

... Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel ... * Assist with reservation operations by maintaining complete proficiency in all PMS systems and ...

Benchmark

Reservations Agent

Chatham, MA · On-site

$20.25/hr

Maintain strong organizational and computer skills * Assist Reservations Manager as needed What are we looking for? REQUIREMENTS: * Reservations experience, hotel/resort preferred * Experience in ...

AccorHotel

Reservations Agent (Full-time)

Wailea, HI · On-site

$30.21/hr

Book and enter room reservation requests using the Property Management System (Opera) * Assist with ... Update reservations ensuring a flawless check-in and check-out process * Ensure revenue is ...

AccorHotel

$30.21/hr

Book and enter room reservation requests using the Property Management System (Opera) * Assist with ... Update reservations ensuring a flawless check-in and check-out process * Ensure revenue is ...

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Assistant Reservations Manager information

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$29K

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$109K

How much do assistant reservations manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for assistant reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by an Assistant Reservations Manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What are the key skills and qualifications needed to thrive as an Assistant Reservations Manager, and why are they important?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What does an Assistant Reservations Manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

More about Assistant Reservations Manager jobs
What cities are hiring for Assistant Reservations Manager jobs? Cities with the most Assistant Reservations Manager job openings:
Who are the top companies hiring for Assistant Reservations Manager jobs? The top employers for Assistant Reservations Manager jobs are:
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What job categories do people searching Assistant Reservations Manager jobs look for? The top searched job categories for Assistant Reservations Manager jobs are:
Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,773 per year, or $28.7 per hour.
Reservations Manager

Reservations Manager

Spire Hospitality

Winter Garden, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join the team at The Grove Resort & Water Park Orlando, where every day is an opportunity to create exceptional guest experiences! Located just six miles from Walt Disney World® Theme Parks, we offer a dynamic and fast-paced hospitality environment where team members play a key role in delivering unforgettable stays. Our resort features 787 condo-style rooms, The Terraces at The Grove with 160 additional luxury rooms, award-winning Surfari Water Park access, diverse dining outlets, and extensive meeting and leisure amenities.
SPIRE Hospitality is a management company dedicated to delivering best-in-class service and memorable guest experiences across our portfolio of hotels and resorts nationwide. We provide the tools, support, and opportunities you need to grow professionally and succeed in your hospitality career.
We offer a comprehensive full-time benefits package including EARLY PAY OR EARNED WAGE ACCESS (get paid before payday), medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness coverage, short- & long-term disability, paid time off, wellness programs, hotel discounts, and more!
Join our dynamic Front Office TEAM and play a key role in driving guest satisfaction and revenue performance as a Reservations Managers!
The Reservations Manager is responsible for overseeing all aspects of the reservations process and operations, ensuring accuracy, efficiency, and outstanding guest service while supporting the property's financial goals.
Responsibilities and Duties:
  • Manage daily reservations operations, including room inventory, availability, group room blocks, cut-off dates, restrictions, and occupancy controls.
  • Oversee systems usage, rate management, budgeting, forecasting, and reporting for the Reservations Department.
  • Monitor and communicate hotel occupancy, promotions, special reservation procedures, operational updates, and special events.
  • Serve as the primary liaison between the Reservations team and other departments property-wide.
  • Supervise, coach, and develop reservations team members, including scheduling, performance management, counseling, evaluations, training, and recognition.
  • Lead recruiting efforts, including interviewing, onboarding, and training new team members.
  • Prepare, analyze, and distribute production and performance reports to relevant departments.
  • Develop, maintain, and update forecasts related to room demand and revenue management.
  • Monitor call quality, telephone etiquette, and overall performance of reservations staff on a daily basis.
  • Ensure VIPs, repeat guests, and special requests receive proper handling and recognition.
  • Coordinate group reservations with Sales and Revenue Management teams, including follow-ups on tentative bookings and updates to reservation status.
  • Review no-show and cancellation reports and ensure proper processing of charges per hotel policy.
  • Manage room blocking for long-stay guests, suites, and group allocations.
  • Maintain strong relationships with commercial clients and partners.
  • Communicate changes in availability to the Front Office Manager and support necessary operational adjustments.
  • Ensure proper scheduling and staffing coverage for the department.

Hotel Specific:
  • Primarily indoor role with occasional interaction across multiple hotel departments.
  • Requires flexibility to work varying schedules based on business needs, including evenings, weekends, and holidays.

Physical Demands:
  • Ability to sit, stand, and work at a computer for extended periods.
  • Ability to lift, carry, push, or pull up to 10 lbs as needed.

Qualifications:
Education:
  • Bachelor's degree in Hospitality Management or related field preferred (or equivalent experience).

Experience:
  • Minimum of 3 years of experience as a Reservations Supervisor or Assistant Manager in a hotel or resort environment.
  • Proven leadership experience in guest services or front office operations within the hospitality industry.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
SPIRE HOSPITALITY logo

About SPIRE HOSPITALITY

Sourced by ZipRecruiter

Spire Hospitality, situated in Irving, Texas, U.S, is recognized for its successful foray into the hospitality industry. It operates within the segment of hotel asset management, with a focus on renovating, rejuvenating and repositioning hotels. With roots stretching back to the formation of Lane Hospitality in 1980, the company officially took on the name Spire Hospitality in 2012. It boasts a diversely stocked portfolio of unique brands and independently recognized hotels spread across the U.S. The company's website, spirehotels.com, serves as a key interface for connecting with clients and communicating their commitment to creating exceptional environments for guests.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Irving, TX, US

Year founded

1986

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