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Assistant Reservations Manager Jobs in Atlanta, GA

Omni Hotels & Resorts

Reservations Manager

Atlanta, GA · On-site

Attend to guest billing inquiries and assist Accounting with Travel Agent commission inquiries. * Leadership & Team Management * Provides day-to-day leadership and supervision of the Reservations and ...

Preserve Life Corp

Wellness Advocate - Host

Douglasville, GA · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

This role blends guest communications, reservations management, and personalized service, ensuring ... Participate in training and assist with events/promotions * Maintain organized front-of-house areas

Delbar - Inman Park

Assistant General Manager

Atlanta, GA

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Delbar Alpharetta is seeking an enthusiastic leader to serve as Assistant General Manager! The AGM ... He/she monitors the restaurant in its entirety, controls reservations and seating and oversees menu ...

Delbar - Inman Park

Assistant General Manager

Atlanta, GA

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Delbar Alpharetta is seeking an enthusiastic leader to serve as Assistant General Manager! The AGM ... He/she monitors the restaurant in its entirety, controls reservations and seating and oversees menu ...

New

U-Haul

Part Time Reservation Agent (in office)

Stockbridge, GA · On-site

$13.75 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

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Assistant Reservations Manager information

See Atlanta, GA salary details

$27.9K

$57.5K

$104.8K

How much do assistant reservations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for assistant reservations manager in Atlanta, GA is $57,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $67,300.00 per year, depending on experience, location, and employer.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

How much do assistant reservations managers make in the US?

Assistant reservations managers in the US typically earn between $35,000 and $50,000 annually, depending on experience, location, and the size of the organization. They often work in hospitality or travel industries, requiring strong customer service and organizational skills.

How to become an Assistant Reservations Manager?

To become an Assistant Reservations Manager, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in hospitality, business, or related fields. Relevant skills include customer service, communication, and proficiency with reservation systems or property management software. Gaining experience in hospitality or reservations roles can also improve chances of advancement into this position.

What are popular job titles related to Assistant Reservations Manager jobs in Atlanta, GA?

For Assistant Reservations Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Assistant Reservations Manager jobs in Atlanta, GA look for?

The top searched job categories for Assistant Reservations Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Assistant Reservations Manager jobs?

Cities near Atlanta, GA with the most Assistant Reservations Manager job openings:

Assistant Reservations Manager jobs near you

Reservations Manager

Omni Hotels & Resorts

Atlanta, GA • On-site

Full-time

Re-posted 23 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 108 rated hotels

Job description

Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.
Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!
Overview:
Oversee the reservations aspects of the hotel while ensuring that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. This role will report to the Director of Rooms and perform other duties related to reservations and revenue management as required.
Responsibilities:
  • Group Reservations and Management:
    • Manage group reservation processes including creating and maintaining room blocks, ensuring accurate guest information and billing, and handling rooming lists and reservation changes in collaboration with the Convention Service Manager and group clients.
    • Oversee group reservation accuracy, monitor group block creation, and verify details before, during, and after the event dates.
    • Manage duplicate reservations and resolve any group reservation errors.
  • Daily Operations and Monitoring:
    • Run daily reports for group arrivals and no-shows, monitor room type availability, and handle non-guaranteed reservations.
    • Regularly check reservations for potential overselling and handle related adjustments.
    • Attend weekly group pick-up meetings and monthly credit meetings to ensure accurate billing and revenue posting.
  • Communication and Reporting:
    • Serve as the point of contact for reservation management, responding to queries regarding rates, changes, and billing issues.
    • Attend and participate in necessary meetings, including pre-convention meetings and operational department meetings, to represent the reservations department.
    • Produce and distribute regular reports like the Group Commission Report after group departures and the Group Pickup Report.
    • Complete requests for group histories.
  • Technical and Analytical Tasks:
    • Complete tasks like competition rate analysis, monitor and manage bookings through internet and FIT, and handle guest communications on platforms like booking.com and Expedia.
    • Ensure accurate input and management of reservations in systems like OPERA and PMS, and ensure timely responses to all communications.
  • Financial Responsibilities:
    • Manage financial transactions including charging for no-shows, cancellations, deposits, and processing group commissions.
    • Attend to guest billing inquiries and assist Accounting with Travel Agent commission inquiries.

  • Leadership & Team Management
    • Provides day-to-day leadership and supervision of the Reservations and Group Housing team, ensuring associates understand expectations, priorities, and service standards.
    • Manages direct reports including scheduling, payroll review, performance coaching, and professional development for a team of up to nine associates.
    • Serves as the first point of escalation for team members when operational challenges arise, providing guidance and resolution while maintaining service standards and departmental efficiency.
    • Ensures departmental procedures, brand standards, and operational processes are consistently followed, reinforcing accountability and accuracy across the team.
    • Facilitates team communication through regular meetings, stand-ups, and updates to ensure alignment with hotel priorities, brand initiatives, and operational changes.
    • Partners with Human Resources and hotel leadership to address performance concerns, recognition opportunities, and employee relations matters when necessary.
    • Supports onboarding and training of new associates and reinforces ongoing development to ensure strong technical knowledge of reservations systems, group housing procedures, and inventory management practices.
    • Acts as the departmental leader in the absence of the Director of Revenue Management or other departmental leadership, ensuring continuity of operations and decision-making.

  • Additional Responsibilities:
    • Assist with VIP, internal, fax, and email reservations.
    • Maintain a thorough knowledge of hotel services, events, and manage special accounts like ESP.

Qualifications:
  • Knowledge of four-diamond / four-star customer service standards
  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  • Must have the ability to satisfactorily communicate in written and spoken English with clients and colleagues to their understanding.
  • Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in Delphi FDC, PMS, ORS, PMS, Extranets, ART and SQL Server Reporting is preferred.
  • Minimum of 3 years of reservations or group housing experience in a large hotel (600 keys+) is required. Luxury is preferred.
  • Minimum of 1 year of hotel management experience leading people is required. Luxury experience is preferred.
  • High school diploma required, college degree preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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