Assistant Reservations Manager Jobs in Kentucky (NOW HIRING)

About the job Travel Reservations Specialist
Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Summary
Do you enjoy organizing details, helping people, and working in a flexible remote environment? We are expanding our team and looking for motivated, customer-focused individuals to join us as Travel Reservations Specialist.
As a Travel Reservations Specialist, you'll help clients turn their vacation ideas into well-planned travel experiences. You'll assist with researching destinations, coordinating reservations, preparing itineraries, and ensuring every booking is accurate from start to finish. Whether clients are planning a tropical getaway, luxury escape, cruise vacation, family holiday, destination wedding, or international adventure, you'll provide professional guidance every step of the way.
This opportunity is perfect for individuals who enjoy customer service, organization, and learning new skills while working remotely. Previous travel industry experience is not required-we provide comprehensive training, ongoing mentorship, and the resources needed to help you build a successful career.
Role Responsibilities

• Assist clients with planning vacations that align with their travel preferences, schedule, and budget
• Research hotels, resorts, cruises, vacation packages, transportation, and destination experiences
• Prepare personalized travel recommendations and reservation options
• Coordinate bookings for accommodations, transportation, tours, activities, and other travel services
• Confirm reservation details and review itineraries for accuracy before travel
• Answer client questions regarding travel options, pricing, and available promotions
• Communicate professionally through phone, email, virtual meetings, and online messaging
• Work closely with approved travel suppliers to secure reservations and manage booking updates
• Maintain organized records of client information, reservations, and communications
• Stay informed on destination information, supplier promotions, and travel industry developments
• Deliver outstanding customer service before, during, and after the booking process

• Interest in travel, hospitality, customer service, tourism, or sales
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Comfortable working independently in a remote environment
• Basic computer proficiency and ability to learn web-based systems
• Detail-oriented with strong analytical and problem-solving skills
• Dependable, self-motivated, and eager to grow professionally
• Positive attitude with a commitment to providing exceptional client support
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or another approved hiring region

• Comprehensive onboarding program
• Step-by-step training with experienced mentors
• Access to industry-leading booking platforms and supplier resources
• Professional certification opportunities
• Ongoing education and skill development
• Continuous coaching to support long-term success

• Fully remote position with location flexibility
• Flexible full-time or part-time scheduling
• Access to professional travel booking systems and preferred suppliers
• Travel discounts, incentive programs, and industry-exclusive benefits
• Clear opportunities for career advancement and leadership growth
• Collaborative virtual team with ongoing support and mentorship
• Valuable experience in reservations, customer service, travel planning, sales, and client relationship management