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Assistant Reservations Manager Jobs (NOW HIRING)

The Jefferson Hotel

Reservations Supervisor

Richmond, VA · On-site

$17.50 - $18.50/hr

Previous hotel reservations or front office experience required; supervisory experience preferred ... Manage group block inventory and ensure accuracy of room counts and availability. * Assist with ...

Skytop Lodge Corporation

Reservations Agent

Skytop, PA

$15.50 - $19.50/hr

Reservations Manager PRIMARY DUTIES AND FUNCTIONS: * Assist guest by booking future reservations. * Answer telephone calls and emails in a prescribed and professional manner. * Promptly follow up ...

Career Search

Reservations Specialist

Big Sky, MT

Reservation team members will assist with all things relative to Reservations including but not limited to booking, quoting, moves, transfer bookings, management of guest critical documents, and ...

Skytop Lodge

Reservations Agent

Skytop, PA · On-site

$15.50 - $19.50/hr

Reservations Manager Primary Duties And Functions: * Assist guest by booking future reservations. * Answer telephone calls and emails in a prescribed and professional manner. * Promptly follow up ...

Villatel

Reservations Lead (Hybrid Role)

Orlando, FL · On-site

$20 - $24/hr

Performance Management & Coaching * Monitor call quality, productivity, and adherence to ... Operational Support * Assist with daily reservation audits, follow-ups, and quality control.

Vacatia

Reservations Supervisor

Las Vegas, NV

Act on behalf of the Reservations Manager during absences and ensure operational continuity ... * Assist with scheduling, staffing adjustments, and workload management. * Support quality ...

Skytop Lodge

Reservations Agent

Skytop, PA · On-site

$16/hr

Reservations Manager PRIMARY DUTIES AND FUNCTIONS: * Assist guest by booking future reservations. * Answer telephone calls and emails in a prescribed and professional manner. * Promptly follow up ...

Omni Hotels

Group Reservations Coordinator

Nashville, TN · On-site

$16.75 - $21.25/hr

Meticulously manage and oversee the Group Reservation process. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing and computer work.

Vacatia

Reservations Supervisor

Las Vegas, NV · On-site

Act on behalf of the Reservations Manager during absences and ensure operational continuity ... * Assist with scheduling, staffing adjustments, and workload management. * Support quality ...

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Assistant Reservations Manager information

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How much do assistant reservations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for assistant reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

How to become an Assistant Reservations Manager?

To become an Assistant Reservations Manager, candidates typically need a high school diploma or equivalent, with some roles preferring or requiring a bachelor's degree in hospitality, business, or related fields. Relevant skills include customer service, communication, and proficiency with reservation systems or property management software. Gaining experience in hospitality or reservations roles can also improve chances of advancement into this position.

How much do assistant reservations managers make in the US?

Assistant reservations managers in the US typically earn between $35,000 and $50,000 annually, depending on experience, location, and the size of the organization. They often work in hospitality or travel industries, requiring strong customer service and organizational skills.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

More about Assistant Reservations Manager jobs
What cities are hiring for Assistant Reservations Manager jobs? Cities with the most Assistant Reservations Manager job openings:
What states have the most Assistant Reservations Manager jobs? States with the most job openings for Assistant Reservations Manager jobs include:
What job categories do people searching Assistant Reservations Manager jobs look for? The top searched job categories for Assistant Reservations Manager jobs are:
Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Reservations Supervisor

The Jefferson Hotel

Richmond, VA • On-site

$17.50 - $18.50/hr

Full-time

Re-posted 7 days ago

Job description

The Jefferson Hotel, a renowned luxury property in Richmond, VA, is seeking an experienced and service-focused Reservations Supervisor to help lead the daily operations of our Reservations Department, under the direction of the Revenue Manager. This role is responsible for supervising reservation activity, supporting and training team members, and ensuring a seamless guest experience from the initial booking through arrival. The ideal candidate is detail-oriented, guest-minded, and thrives in a fast-paced, collaborative environment where accuracy, communication, and service excellence are essential.

This position requires flexibility, including the ability to work weekends and holidays. Schedules and days off vary weekly depending on hotel occupancy.

Key Requirements

  • Availability: Must be available to work any day of the week, including weekends and holidays. Must be flexible to work any time between: 8:30 AM – 9:00 PM, with daily schedules subject to change
  • Experience: Previous hotel reservations or front office experience required; supervisory experience preferred.
  • Leadership: Ability to supervise, train, and support Reservations Agents while maintaining department standards.
  • Communication: Strong verbal and written communication skills with a professional, guest-focused approach.
  • Detail-Oriented: High level of accuracy in reservation processing, inventory management, and reporting.
  • Systems Knowledge: Comfort working with multiple interfacing systems and reporting issues as needed. Knowledge of Infor a plus.

Duties & Responsibilities

  • Oversee the daily operations of the Reservations Department and supervise Reservations Agents.
  • Train new reservations team members and support ongoing development and performance standards.
  • Assist with incoming reservation calls, email inquiries, and processing online reservations.
  • Resolve guest concerns and complaints related to reservations in a prompt and professional manner.
  • Manage daily arrivals and ensure all guest preferences and special requests are communicated and fulfilled.
  • Monitor all interfacing systems and report technical issues to the IT Manager.
  • Process Travel Agent commissions and complete OTA reconciliations accurately and timely.
  • Input and manage group room block reservations in coordination with the Revenue Manager and Sales Department.
  • Manage group block inventory and ensure accuracy of room counts and availability.
  • Assist with management of online rates and room availability in the absence of the Revenue Manager.
  • Support forecasting and sales reporting responsibilities when the Revenue Manager is unavailable.
  • Maintain cross-training as a Front Desk Agent to assist operations as needed.
  • Uphold The Jefferson Hotel’s service standards in all guest and internal interactions.

Qualifications

  • Prior experience in hotel reservations, front office, or related hospitality operations required.
  • Supervisory or leadership experience preferred.
  • Strong organizational skills and ability to manage multiple priorities simultaneously.
  • Proficiency with hotel reservation systems and Microsoft Office; familiarity with revenue or distribution systems preferred.
  • Professional demeanor, reliability, and ability to work collaboratively across departments.

Why Work Here

At The Jefferson Hotel, you’ll be part of a team dedicated to delivering gracious, personalized service in one of Richmond’s most iconic hospitality environments. We foster a supportive and professional workplace where teamwork, attention to detail, and guest satisfaction are valued. Team members enjoy opportunities for growth and development, along with competitive pay, employee meals, parking, and uniforms provided.

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