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Assistant Reservations Manager Jobs (NOW HIRING)

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

... Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel ... * Assist with reservation operations by maintaining complete proficiency in all PMS systems and ...

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

$72K - $76K/yr

... Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel ... * Assist with reservation operations by maintaining complete proficiency in all PMS systems and ...

Highgate Hotels L.P.

... in managing of the day-to-day activities and duties of the Reservations Department ... * Assist in preparation of monthly revenue and occupancy forecasting. * Know the hotel's rate ...

The Ivy Hotel

Reservation Supervisor

Baltimore, MD · On-site

This position also provides operational coverage in the Reservations Manager's absence and may assist Guest Services and Bell Ambassadors when needed. Essential Responsibilities: * Create, modify ...

Better Talent

Reservations Agent

Port Saint Joe, FL · On-site

$16/hr

We're looking for a dependable and organized agent to assist in our busy, fast-paced reservations department to help support our Reservations Manager. As one of our friendly and competent agents, you ...

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Assistant Reservations Manager information

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$29K

$59.8K

$109K

How much do assistant reservations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for assistant reservations manager in the United States is $59,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $70,000.00 per year, depending on experience, location, and employer.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

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Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $59,773 per year, or $28.7 per hour.

Retail & Reservations Manager

Davison, MI • On-site

Outdoor Adventures
Travel Arrangement Services • 201 - 500 employees
Learn more about Outdoor Adventuresexternal

$15/hr

Full-time

Retirement, PTO

Posted 18 days ago

Job description

Retail and Reservations Manager
Full time store Manager position at our beautiful Lake Shore Resort!
Outdoor Adventures is looking to add new team members to its roster of motivated employees!
Who We Are Looking For:
Our business thrives on the personalities of our employees as we strive to provide an exceptional customer service and camping experience to everyone we serve. We are looking for fun, personable people who believe in putting in an honest day's work while maintaining good relationships with the members that we serve.
A successful employee in the Retail & Reservations Manager role must show advanced leadership qualities to effectively communicate goals and objectives to their team. Working in tandem with the Regional Store Manager to maintain proper inventory levels, provide regular updates on store profitability, and serving members when they have on-site service needs will be necessary for the Retail & Reservations Manager to accomplish. Engaging with our members is of prime importance and needs to be the focal point of the store's strategy and mission. Starting rate for this role is $15 an hour.
Responsibilities:
  • Build a good rapport with the Regional Store Manager to collaborate on all store-related goals and initiatives
  • Supervise, train, and assist Store employees in customer service, store maintenance, and product promotions
  • Exude strong leadership when overseeing employees within the Store department
  • Coach and mentor underperforming Store staff members
  • Understand the overall needs of the resort by collaborating with the Resort Manager
  • Plan and direct the day-to-day operations of the store
  • Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base
  • Maintain high store standards and conditions and foster a positive environment
  • Welcome visitors and assign locations according to guests' booking; provide additional information about the Resort and its amenities
  • Make certain that customer needs are met, complaints are resolved, and service is quick and efficient
  • Ensure all products and displays are merchandised effectively
  • Collaborate with Resort Housekeeping staff to ensure Cabins/Park Models are cleaned, organized, and furnished prior to guests' arrival
  • Update Camplife records of payments and bookings
  • Keep all public spaces neat and tidy
  • Report repairs and replacements needed when encountered on job

Requirements:
  • High school diploma or equivalent; relevant experience; or knowledge, skills, and mental ability equivalent to two (2) years of high school education
  • At least two (2) years of customer service experience
  • One (1) year of front desk experience in the hospitality industry; familiarity with resort check-in software
  • Available to work both night and weekend shifts
  • Previous experience in a retail environment preferred; training will be provided
  • Able to assist customers/guests when needed
  • Organized and able to follow a schedule
  • Able to follow verbal directions
  • Ability to lift up to 25 to 30 pounds
  • Physically able to reach, stretch, bend, and walk during daily routine, with ability to stand for long lengths of time

Company Benefits
Outdoor Adventures is willing to generously compensate individuals who are able to show both the leadership and attention-to-detail qualities that are needed for the Store Clerk position.
Outdoor Adventures also encourages a "promote-from-within" philosophy when new opportunities present themselves. Dedication to your position and a track record of success will open new doors for advancement within our organization. If you make a difference for us, we will do what we can to make sure you come to work and leave for home a happy member of our team!
Benefits
  • PTO accrued immediately upon hire
  • 401k retirement plan with company match
  • Employee-only discounted rates at all of our locations
  • Significant discounts on Outdoor Adventures merchandise

About Outdoor Adventures
Outdoor Adventures is Michigan's largest network of premier outdoor resorts and campgrounds. We are a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We've been serving our members and the hard-working people of Michigan for over 25 years and we look forward to continuing this for another 25 years and beyond. It's an exciting time at the company as Outdoor Adventures is growing and making strides to become one of the top membership camping companies in the nation. And while we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family.
We are proud to say that Outdoor Adventures has 9 resort locations across Michigan, a corporate office headquartered in Bay City.. Our employees are our most important asset. We could not accomplish what we do every day without our employees.

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