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Assistant Reservations Manager Jobs in California

AccorHotel

Reservations Manager

San Diego, CA · On-site

$70K - $75K/yr

Acts as main liaison between the Global Reservations Center and the Fairmont Grand Del Mar * Assist ... Work closely with Group Housing Manager as it relates to Group reservations (when needed) * Attend ...

AccorHotel

Reservations Manager

San Diego, CA

$70K - $75K/yr

Acts as main liaison between the Global Reservations Center and the Fairmont Grand Del Mar * Assist ... Work closely with Group Housing Manager as it relates to Group reservations (when needed) * Attend ...

AccorHotel

Reservations Manager

San Diego, CA · On-site

$70K - $75K/yr

Acts as main liaison between the Global Reservations Center and the Fairmont Grand Del Mar * Assist ... Work closely with Group Housing Manager as it relates to Group reservations (when needed) * Attend ...

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

$72K - $76K/yr

... Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel ... * Assist with reservation operations by maintaining complete proficiency in all PMS systems and ...

The Timbri

Sales Reservations Manager

San Francisco, CA · On-site

... Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel ... * Assist with reservation operations by maintaining complete proficiency in all PMS systems and ...

Post Ranch Inn

Reservations Agent

Big Sur, CA · On-site

$19.50 - $22/hr

Provide prompt, courteous, and professional service to guests via phone and email * Assist guests ... Utilize the property management system and reservation platforms efficiently and accurately

Appellation Healdsburg

Reservations Agent

Healdsburg, CA · On-site

$21/hr

The Reservations Agent at Appellation Healdsburg serves as the voice of our property, creating the ... Perform other general tasks as directed by the Hotel Assistant Manager, Front Office Manager ...

Morongo Casino Resort Spa

Agent - Reservations

Cabazon, CA

$16.75 - $21/hr

The Reservations Agent is responsible for delivering exceptional guest service by managing ... Promote and upsell resort services, such as dining, spa appointments, and room upgrades. * Assist ...

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Assistant Reservations Manager information

See California salary details

$28.6K

$59K

$107.6K

How much do assistant reservations manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for assistant reservations manager in California is $58,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $69,100.00 per year, depending on experience, location, and employer.

What are the most common challenges faced by an Assistant Reservations Manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What are the key skills and qualifications needed to thrive as an Assistant Reservations Manager, and why are they important?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What does an Assistant Reservations Manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

What are popular job titles related to Assistant Reservations Manager jobs in California? For Assistant Reservations Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Assistant Reservations Manager jobs in California look for? The top searched job categories for Assistant Reservations Manager jobs in California are:
What cities in California are hiring for Assistant Reservations Manager jobs? Cities in California with the most Assistant Reservations Manager job openings:
Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in California as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $58,991 per year, or $28.4 per hour.

Reservations Manager

AccorHotel

San Diego, CA • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Company Description
About Fairmont Grand Del Mar
Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego's only three-Michelin starred restaurant, Addison.
Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.
Job Description
We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Reservations Manager.
Responsibilities
Reporting to the Director of Revenue Management, responsibilities and essential job functions include, but are not limited to the following:
  • Responsible for entire pre-arrival Guest Journey
  • Establish and maintain effective communication processes with all hotel departments
  • Responsible for day-to-day operations of the department and ensures adequate coverage for all aspects of the reservations function
  • Maintain and develop departmental standards to achieve and maintain a 5-star/5-diamond Reservations Department
  • Supervises, schedules, trains, coaches and counsels' colleagues of department
  • Acts as main liaison between the Global Reservations Center and the Fairmont Grand Del Mar
  • Assist with taking incoming reservation calls as deemed necessary by call volume
  • Helps Executive Offices, Guest Experience team and Sales Office with VIP/High level reservations
  • Ensures proper implantation of, and maintains LQA and FORBES standards
  • Reviews arrival reports and VIPS's to ensure all special requirements are met or exceeded
  • Updates and maintains all department standards and procedures and modifies them according to business needs and trends
  • Effectively maximizes inventory levels during high occupancy/sold out nights
  • Process weekly Travel Agency commissions and be the primary contact for any outstanding commissions
  • Reconcile and process monthly Booking.com commissions
  • Monitor hotel detailed availability, balancing inventory proactively to eliminate and minimize oversell in room categories
  • Prepares monthly reservations agent productivity report including call conversion, revenue booking performance , outbound call revenue report by each individual
  • Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
  • Monitors and provides feedback on weekly/monthly labor expenses
  • Assist Director of Revenue Management with maintaining all rate codes in the Property Management system (Opera) to ensure rate accuracy and availability for bookings
  • Ensures all reservations, including internal requests, GDS, Wholesalers, OTAs are entered into Opera in a manner that meets established standards
  • Maintains and updates the various InTouch templates to ensure accuracy of information provided to our incoming guests
  • Work closely with Group Housing Manager as it relates to Group reservations (when needed)
  • Attend Group pre-cons in the absence of the Group Housing Manager
  • Responsible for performance management including one on one coach, counsel sessions and maintaining performance logs
  • Conduct yearly performance reviews and complete in timely manner
  • Assist with responsibilities during the absence of Director of Revenue Management
  • Other duties as assigned by the Director of Revenue Management

Qualifications
  • Passion for guest service
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Minimum of 3 years previous proven department head experience in Front Office/Reservations Operations of a luxury resort
  • Must have the ability to handle a multitude of tasks and guest requests
  • Knowledge of Opera Property Management System an asset
  • Strong guest service orientation and training skills background required
  • Ability to work independently and prioritize responsibilities
  • Experience with a Hotel loyalty program an asset
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Physical Demands
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
  • Stand, sit, or walk for an extended period of time
  • Perform other reasonable job duties as requested
  • Required Education and Experience
  • Hospitality industry experience preferred

Wage Information
The salary range for this position is $70,000- $75,000 USD
Additional Information
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
What is in it for you:
  • Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
  • Complimentary on-site parking
  • Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
  • Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
  • Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
  • Training & Development: Learning programs through our Academies designed to sharpen your skills
  • Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
  • Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
  • Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits
All full-time employees are eligible for our comprehensive benefits package, which includes:
  • Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
  • Eligible single Full-Time employees can enroll in a $0 premium health plan
  • Life and disability insurance
  • Paid Holidays

All Full-time and Part-time employees are eligible for:
  • Vacation and sick leave
  • 401(k) retirement plan with matching program
  • Employee Assistance Program (EAP)

Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Applicants must be legally eligible to work the United States.

Apply